Very hurtful review - deception, dishonesty and lies...
For 14 weeks I rented a car via Lyft for $230/week plus the required 20 rides a week. I also worked overnight in a residential concierge position FT, and I am a single mom of an emerging and busy performing artist. EXHAUSTING.
Why do I tell you this?
My 2013 Dodge Dart, which I was committed to repairing, after an over $3K high rate loan borrow and transmission replacement/repair at Aamco in Burbank (it) would not run, they said due to an oil leak (and claimed it ran fine after they cleaned up the spill, but that's a lie) but Gerard at Leon's said that it was because the new-to-me transmission that Aamco recently put in had a bad hydraulic pump on it. He even did a little teaching on the human heart and asked me what does the heart do...and further explained that that's what the pump does. Gerard further advised me that if I were his mother or sister that he would suggest that they not place another penny in that car. And that although it may be tough, to turn it in to the bank.
TRUST ME
He gained my trust because I was referred to him by my general mechanic and he tested the car for over a week and was very communicative, he kept me informed at every step. The conversations and professional recommendations seemed honest and sensible for the money I had already spent with Aamco (who would not honor the 90-day warranty, after the 90 days) and the fact that Gerard told me that I should return the car to the bank.
Gerard further advised me to voluntarily turn the car back in to the lien holder and that he would conduct a lien sale and take the car off of my hands via auction, etc.
SPILLING THE TEA
After posting my review about Aamco, the owner Neil Evans reached out to me, via Yelp direct email and told me that he spoke to Gerard, and that Gerard told Mr. Evans that I just abandoned and/or gave up my car; and that he sent my car to another Leon's Transmission Services, where they have a general mechanic (which Gerard never shared with me) and that the general mechanic fixed the oil leak and they are now using my former car as a shop car to run errands.
WHAT HAD HAPPENED WAS...
Gerard even spoke with my former lien holder and explained to them what was wrong with the car. According to him, they told him they didn't want the car; and that they [supposedly] said that they didn't know who the lien holder was. Since they never returned my calls and they actually called him, I believed it. Per Gerard's advice, I brought him the unsigned title so he could conduct the lien sale and I even received a note from DMV.
Gerard told me that they had to go through with the lien sale now that the DMV was involved.
He looked over my new used car, to make sure it was a good car; I cleaned out my old car and went on my way sad, for the major credit hits, but ready to start anew.
BACK TO NEIL SPILLING THE TEA VIA EMAIL
I was completely gobsmacked, when I read his email last night, tears just rolled down my face because Gerard informed me that the hydraulic pump on the transmission was bad - yes he said the oil was leaking but that was not why the car would not run.
Honesty, respect and loyalty are very important values to me and although Gerard evaluates my car for nearly two weeks, he knew that I would follow his advice and he knew what his ulterior motive was.
When Mr. Evans reaches out to him this week, he told him a completely different story than the professional advice that he pretended he would even give his mother or sister.
When the DMV recently sent me a letter of pending suspension for the Dodge I called them and told them of the lien sale, of which they had no record.
Once I was out of the picture, Gerard put his real plan in place. My car was very fixable, so fixable that they are using it now at another location for free. I unwittingly gave Leon's Transmission Service my car and they get to drive it Scott Free.
Gerard deserves an Academy Award for best actor - seriously.
He seems so sincere and helpful but please know he's got hustle all in his blood.
Hurt, but still I rise. read more