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    LensCrafters

    2.9 (59 reviews)
    Open 9:00 am - 7:00 pm

    By appointment only

    Updated 3 months ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    Reviews With Photos

    My glasses

    Came to get some glasses cause I finally got insurance came in just to get some reading glasses/working, was told that I had two different options, which was just a one lens or a working space lens, Order them got some really nice frames and when I use them, I saw right away that the working space lens gave me the worst headache. The day that I came in to get them adjusted into a single lens The gentleman that was helping me, was being very passive aggressive/condescending. That same day I had called to see if I can put a hold on My Glasses so then that way I can talk to provider again about the prescription And I was informed that obviously I couldn't because it was already in process, but again with the condescending comments over the phone Came to pick up My Glasses today And as I was talking to the girl that helped me check in another snide remark I wondered why they had a bad rating And honestly, everything is pretty good, but no one really needs the attitude

    In the eye exam waiting room area
    Noemi S.

    Great customer service here all around. From the moment you walk in to the moment you leave you are greeted with friendly expert employee. I've been here for an exam, prescribed lenses, & maintenance. I have no complaints! Great job everyone. I am a satisfied customer.

    Mandatory masks
    Zoe K.

    **NOT GOOD WITH CUSTOM ORDERS** GO SOMEWHERE ELSE FOR CUSTOM CONTACTS ESPECIALLY Ordered contacts in AUGUST 2020 it's NOVEMBER and still no contacts I PAID for already!! Nowhere is it more true that you get what you pay for than here. Simple, straightforward glasses will probably fare just fine, they seem to really drop the ball when it comes to our contacts... no apologies not even trying to make it right. They're really great and quick to CHARGE for something but delivery is terrible. You need to stay ON TOP of these people!

    Joaquín A.

    Always fast and with a big smile you can't ever go wrong with LENSCRAFTERS. When in at 5 left at 4 by 5 they texted me that my glasses were ready. I love this guys

    Glasses nice and fixed

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    6 months ago

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    6 years ago

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    2 years ago

    Glasses were great Kisha was very passive aggressive when conversating about my pickup order. Otherwise the rest of the staff is helpful.

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    6 years ago

    Business owner information

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    Page 1 of 2

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    Ed greeted me when I walked in with a smile and asked how he could help me.

    Mentioned in 5 reviews

    Read more highlights

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    Claremont Optometry

    Claremont Optometry

    3.9
    (269 reviews)
    2.3 mi

    I took my wife's glasses to these people to replace a nose pad., The technician broke the frame in…read moretwo. She put my wife's lenses in a cheap frame telling me they were in place securely. Later that evening the lenses fell out. I was not charged for this fiasco, but neither was there any offer to properly repair or replace the frame.

    I am disappointed with my experience at this optometry office. My child had just been discharged…read morefrom the hospital after treatment for nausea and vomiting. Before the appointment, I called the office to explain the situation and ask about rescheduling. I was informed that rescheduling at that time would result in a $50 fee. To avoid the fee, I brought my child to the appointment as scheduled. After we arrived, the doctor stated they were not comfortable seeing her because of her recent illness, and the office canceled the appointment. The most concerning aspect was that the office had already been informed of my child's condition before the visit. Despite this, I was told a cancellation fee would apply if I rescheduled, yet the appointment was ultimately canceled by the office upon our arrival. As a result, we made an unnecessary trip while managing a child's recent hospitalization. While I understand the need to protect patients and staff, I believe the situation warranted greater flexibility and consideration. This experience reflected poor communication and customer service and left me with concerns about the office's approach to patient care.

    Photos
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    Claremont Optometry
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    Jennifer Kim, OD

    Jennifer Kim, OD

    5.0
    (17 reviews)
    2.7 mi

    This is long overdue. Having moved to the area at the end of 2022 from LA, I decided I needed to…read moretry to find a local optometrist to hopefully replace my optometrist in LA who I had been going to for 20+ years. I'm not one to change a provider lightly, but I could not be happier to say I found one and that the reviews on Yelp are 100% accurate when it comes to Dr. Kim. If you care about genuine and personal customer service, and forming a real relationship with the people who take care of your health, this is the place to go. The level of service was unparalleled and they are friendly and thorough. I had insurance but assumed I had already used my benefits since I purchased contacts elsewhere less than a year prior. They took the time to check my insurance, saw I had benefits that could be applied, explained the benefits, and went through the benefits to see which could get me the best discount. I ended up getting contact lenses, frames, and lenses. Dr. Kim not only knows what she's doing in her profession, but she truly cares about her patients. She shows it by the time she spends to conduct her exam and to talk to you. It feels like a rarity these days to find this type of care, but it's a relief to see it still exists. I am very thankful to have found her.

    Jennifer is outstanding and very attentive. This was my first visit and I left very pleased with…read morethe level of service and care. The glasses I selected were not readily available so I was told it would be about 2-3 weeks before receiving them. I was advised when the glasses arrived that they were slightly scratched and they recommended returning them rather than having me settled for a defective pair of glasses. It took an additional 2 plus weeks for my glasses to arrive but it was worth the wait. I appreciated the attention to detail and pride toward delivering a quality product. The eye exam was thorough. Jennifer took the time to explain every aspect of the exam and it did not seem like a rushed visit. I liked the wide selection of eye ware. The staff is courteous and go above and beyond to ensure your glasses fit properly. I strongly recommend this place.

    Photos
    Jennifer Kim, OD
    Jennifer Kim, OD
    Front door

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    Front door
    Pomona Valley Optometry

    Pomona Valley Optometry

    4.5
    (50 reviews)
    2.8 mi

    I had an appointment today everything went fast and efficient everyone was very friendly and…read morehelpful the doctor was very attentive and informative in all of my questions and concerns someone i do want to say was very truthful and helpful was esther the consultant we connected quick i felt very comfortable and sure that she would help me find what i need. yet again she was very informative answered all my questions and concerns with solutions I struggle looking for frames and find my style esther was very truthful on what worked on me and my face structure and what didn't which i am glad because i chose a very cute pair i'm so excited to receive them esther also helped me apply for care credit she made it very simple and self explanatory i'm very pleased with my visit today!! thank you everyone there ps the collectibles are insanely cool

    My eyes had been bothering me, so I searched for an optometry office near my home and chose this…read moreone based on positive reviews. Initially, my experience was great--the receptionist, the technician, and the doctor were all friendly and helpful. Things changed when I declined the upgraded lenses they recommended, which were quoted at $415 and $815. I chose to go with the basic pair covered by my insurance and requested a copy of my prescription. However, my prescription did not include my PD (pupillary distance) or any information about the eye misalignment the doctor mentioned during the exam. When I called the next day to request this information, I had a frustrating experience. I was placed on hold multiple times, transferred between staff, and eventually given conflicting information. One staff member told me my PD was 31.5, while another later told me it was 62. Additionally, I was told that the "misalignment" only applied to the Neurolens option--the most expensive lenses they recommended. This was confusing, as I was not given a clear explanation during my exam about whether this was an actual diagnosis or something specific to a premium product. I left the interaction feeling unsure about the accuracy of the information provided and concerned about whether I was being encouraged toward unnecessary upgrades. Beware if you dont purchase their upgrades!!

    Photos
    05/03/24
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    05/03/24

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    05/03/24

    LensCrafters - opticians - Updated June 2026

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