HORRIBLE COMPANY! Save yourself the trouble. I promise it is not worth your peace of mind.
I live in Maricopa and when I found this company, I thought I found a gold mine because they deliver. Boy was I wrong. The first time using their service I had my card locked for potential fraud. They ran my card and I got a notification at that very moment I unlocked my card and gave my card. It was good to go so that way I can receive my items since I had a job interview at my company coming up well needless to say I didn't get my items in time. they ended up waiting to send out my stuff on the next cycle even though it had literally been a minute and a half since I had a previously tried to run my card and I did talk to somebody. That was kind of understandable at the time, and I had taken it as my fault. Well, fast forward to the second time they told me that they lost my clothes. I was on the phone with them for hours trying to figure out where my clothes were. They had decided to give me a five dollar credit for the inconvenience. I was a little upset by that yet again I thought that I would try to give them one more chance. The third time I use them I got my clothes back and half of them looked like trash. The colors and the seams were completely wrinkled. They didn't take their time when they were starching them I have never seen my clothes look like that coming from a dry cleaner. honestly, they're still hanging up in my closet and I didn't even wanna call them and complain because it has been a continuous battle with this company. so I let it go fast forward to the fourth time using this company I was out of the country and I received a text message that they were going to be picking up the laundry again. I had a suit waiting with my sister-in-law to put outside of my house so I can have the suit ready for a wedding that I have to go to the day. I got back from Greece. Well, they never came and picked up my item. I head out to the wedding the day I get back from Greece and have nowhere to take my suit to get a dry cleaned prior to my departure. I had my sister-in-law call and see if they could come pick it up to have it completed before I get back so that way we don't have any issues but the manager was extremely rude to her and told her no they will not be picking it up. She said that it was Labor Day and I had sent out an email stating that they were not gonna be picking it up until the following dry cleaning day which is not the truth because I never received an email. Now remember I did receive the text message that they were going to be coming to pick it up. So now the manager is lying on top of it all and being rude to my sister-in-law, for no reason at all when I was her mess up within her company. I tried to give them a call and ask the manager to give me a call back since I'm in a different country and I needed to get this rectified as soon as possible. Well, she never called me back go figure.
I'm not usually a person to ever write reviews but at this point I cannot even imagine somebody else using this company, I feel like I would not do my due diligence. If I did not let other people know about this experience because it was this horrible. It has literally been one thing after another. I have never had this many issues with one company every single time I use them, I would suggest taking your business elsewhere. It is definitely not worth ever using this company. I do not understand out of all of the how they couldn't get one thing right I have also attached the text message proving that they did say they were going to come pick up the items. Hopefully the manager reads this review and works on fixing things within her locations. Also, my bags will to pick up, and I will never use you again. read more