#THANKYOUTHURSDAY We…read morerecently bought a used SUV that definitely has some work it needs done to it... We've taken it to Louis Automotive Services for him to look over, and start fixing. We've taken it twice to him in the past just for him to look it over, answer some questions for us, and drive it a bit so that he can get a feel for it. Both of those times were a courtesy service, which was really nice! Yesterday we took it for him to actually get up on the lifts and figure out *everything* that's wrong with it.... Yikes. We've got a handful of things to do, but it was to be expected. Louis got started on the most pressing issues and had the SUV back to us by the end of the day. Prices are definitely fair and we don't feel the need to go out and get estimates from anybody else. He was honest with us in what fixes need to be made ASAP, and what can wait a little bit. Another bonus - he's got his sweet dog with him at his shop! Be prepared to give lots of pets. Thanks for awesome & honest service, Louis! As you know... We will be back!

The customer service is fast and efficient. I think I found my go-to auto shop. Affordable,…read morerespectful, and transparent. Highly recommended.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

The car buying experience purchasing a Nissan from Cars R Us Tacoma could not have been better…read more Arsha took time to learn about what was sought after in a lengthy car shopping experience, for a particular buyer. When he found the right one, he reached out & let me know about it. This happened without even a touch of the usual car sales pressure. After driving the Nissan with Rhonda, the Finance Manager, all that remained was the negotiation. The best value on my trade was matched, in the absence of unnecessary add on fees, as needed for an stress free, & speedy, closing of the deal. Rhonda provided a choice of low interest rate bank & credit union financing options that were meticulously shopped for the best deal. She went the extra mile to create a customer for life while fostering long term business relations in the community along the way. Reward & recognize her while you can, team members, & business leaders, like that are hard to find!

Stay away from this place. I went in to take a look at 2018 Honda Accord, asked for test drive, but…read morethe man just stood there and kept asking if I'm going to buy it. A nice lady tried to help and repeatedly asked me, but that man (I am guessing the owner or higher up sales person) won't let me test drive it unless if I'm buying it. Who does that? Be prepared to come into highly pressured sales pitch environment here. I felt turned off, asked for my license back and walked off.

We purchased a 2013 F150. The experience was by far the easiest, fastest, and most pressure-free…read morecar-buying experience we've ever had. From the time we pulled into the lot to the time we left in the new truck was two hours, including test drives and all the paperwork. They matched the offer we received from Carmax to sell/trade-in our old vehicle. Every person we interacted with was friendly and professional. No one made us feel pressured or talked to us in that way that many salespeople tend to do, like sharks circling. Bonus: Peanut the dog was endlessly patient and playful with our small children. Good: no pressure, fast, great pricing, dog Areas for improvement: building was a little sketchy looking (although the personnel and overall operation were professional and top notch), would have enjoyed a small perk like a full gas tank before leaving the lot Overall: would absolutely recommend. 5 stars

Very odd experience dealing with 410 Auto Sales…read more I'm out of state and called because I was interested in one of their vehicles. I was told that the service records unfortunately weren't immediately available and would take about three days to obtain. That's understandable. What I found strange was that, while I was waiting for the records, I was asked to put down a deposit to hold the car. I explained that I could provide the deposit by credit card, but only if it were refundable. I was then told that the deposit would be non-refundable and that this was not his decision--it was the owner's policy. The owner, however, was apparently unavailable. I was also told that someone local was supposedly coming in to purchase the car, creating additional pressure for me to put down a deposit immediately. Again, I was told that this was the owner's requirement and not the salesperson's decision. The whole situation felt unnecessarily complicated and, frankly, very strange. I have no problem with a dealership having a deposit policy, but the way this was presented--especially while the service records were still unavailable--did not give me confidence. Ultimately, I decided not to move forward. I would be very cautious about doing business with a company that handles a potential sale this way. There are plenty of dealerships where the process can be straightforward and transparent, and this was not that experience

Great experience buying a car! Brysen was friendly and knowledgeable with excellent customer…read moreservice. He went as far as to let us drive the car to our house to see if our dog fit in the trunk. Great way to make a sale!

This my reply to Austin Dinsmore:…read more Austin, thank you for your reply. You said "we're sorry to hear that you had a disappointing experience with us here at Puyallup Mazda." That's the same word that my daughter used when she said to me "Dad, I'm sorry I referred you to Puyallup Mazda." I said the same word to my friend for referring him to Puyallup Mazda. You also said "That's not the level we aim to provide, and it's not how we do business. We take pride in our customer service and always strive to ensure every visit is a positive one." Those are very eloquent words but I do believe not everyone in your dealership adheres to those principles; one being your sales manager. If he followed your principles, I would not be writing to you and daughter and I would not have to regret referring my friend to your dealership. In my opinion those words remind me of the culture created by Harold Milam in the early 1960's at the present dealership. Harold had nearly 60 years of experience to forge his culture of hard work, truthfulness and ethical behavior. After all, he grew up on a tobacco farm so he was not a stranger to hard work. Mazdas were added to his dealership in 1974. My daughter's mother bought a brand new Mazda 323 5 speed manual in 1987 from Milam Mazda. I drove that " matchbox" looking sedan for years. My daughter rode in that car since she was 4 years old which instilled in her a love for Mazdas. She later bought a 2008 Mazda 3 and a 2018 Mazda 3. Her husband bought a 2012 Mazda 3. Please note that all these Mazdas were purchased from Milam Mazda on River Road. I believe Harold Milam understood what real customer service was because my family purchased 4 Mazdas. His hard work, ethics and dedication to his customers' needs transferred to his employees. Sadly, I cannot say the hard work ethic generated by Harold Milam was evident in my purchasing experience with your sales manager. I believe the non performance of your sales manager contributed to my daughter and myself saying that we were both sorry for my friend purchasing a car at Puyallup Mazda. My daughter texted me saying "It just isn't the same place anymore". I agree with her. I wonder how Harold Milam would feel about your sales manager's behavior. Would he be proud of how business is now being transacted at Puyallup Mazda? Would he consider it a "disappointing experience?" I am looking forward to your reply.

I always had a negative view towards small dealerships. However these guys changed my perspective…read more I worked with Ryan and it felt like I was talking to a good friend I can trust. These guys have integrity and up front. I'm writing this review a half year after my purchase and Im loving my ride. No problems what so ever. Highly recommend. Thanks Ryan.

If I could give six stars, I would. I had been looking for a pre-2006 Honda Element in good…read morecondition for quite some time, without much luck. Anyone who has looked for these knows they go for well over KBB on account of their scarcity vs popularity. When my current vehicle gave up the ghost in the middle of a move (to another county, no less), I thought I was screwed. Daniel took my credit application that I submitted online and made it work with the resources I had available. I drove down from Seattle, took the Element he had for a spin (a 2003 with only 96k miles!), and around an hour later, I was walking out with a shiny new car loan (and an Element we named Idris). I can count on one finger the number of positive used car buying experiences I've had, including this one. No condescension, no pressure, and when I failed to haggle, he still managed to finesse the numbers enough to make sure my financing would get approved. He was even nice enough to fill it up, since it was running low on gas and we were headed back to Seattle, and hooked us up with a place for a replacement battery for my current vehicle so it would make it home, too. I definitely recommend that anyone in need of a true no-hassle experience come here. Sure, it was a bit of a trek from the big city (and the fire on Hwy 167 didn't help), but it was absolutely worth it for the great experience and a great car.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

Maddy was our sales person and helped my dad buy a g80 m3 she was nothing but nice and…read moreknowledgeable. If you buy a car here ask for Maddy!!!! She's the best.

First off, let me state that I absolutely hate hate hate dealing with car dealers and their pushy…read moresalesmen. I'm sure there are several factors that make this car purchase one of the easiest and most enjoyable ever for us. 1. We're older and no longer impulsive 2. We did our due diligence in our research before contacting anybody 3. We know our financial situation and credit scores so there were no surprises 4. We refused to settle for anything less than our expectations 5. Josh Reynolds - our salesman 6. Pricing listed within Fair Market Value rather than MSRP 7. Carfax emailed to us by Josh the night before our appointment We located this particular car online. When we called the dealership to verify if the car was still on the lot we were told "yes". We scheduled an appointment with Josh for 9:00am the next day. Upon our arrival, the car had already been pulled up to the front and ready for us to take out and test drive. Each of us provided a photo copy of our driver's license and in return we were given one hour to take the car for a test drive. We were both thrilled to test drive without a rep in the car with us so that we could talk comfortably among-st ourselves as well as dissect the car in private. Within 45 minutes of our test drive, we knew we would be taking this car off their hands. Since the pricing was fair, negotiations were not necessary. While filling out paperwork, we were offered complimentary beverages and snacks. Several banking institutions are available to guarantee the lowest % rates. The whole car transaction was completed in less than 2 hours (45 minutes were test driving). Additional warranties were offered but not pushed when we declined them. The car was detailed and filled with gas while we were filling out our paperwork. The license will be mailed to us so that we do not have to drive all the way back to the dealership (1 hour drive for us). We stole a 2013 Acura TL Advanced package with less than 12k miles and still under factory warranty. Thank you Josh for your time and honesty. By far the most favorable car experience for us both to date.