My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

Sold me a Honda element for 9500.00 I sent the deposit. The next day I called the salesman said it…read morewas a good thing I put the deposit down because of all the interest. Next day they said the car had transmission problems and it needed to be fixed at a cost of 4-5 k. So they were going to put 5 k into a car they just sold for 9500.00. The price they relisted it was 16k buyer beware. And if you buy this car. Get the proof of the transmission repair Black honda element

Service had a few speed bumps, however Roman the service manager ensured the work was done…read morecorrectly and most of all making sure customer was satisfied . I appreciate the effort and satisfaction, knowing that the job was done, right. Give korum service a try

This place doesn't even deserve one star. Their service department is garbage and they don't hold…read moreup to their word. I would never recommend anyone to get their car serviced here.

Chase is the worst corporation I've ever encountered. Their customer service in the face of a…read morefamily tragedy has deterred me from ever becoming a customer and I will recommend to anyone who will listen to avoid them at all costs.

Bit of backstory - I never had Chase Bank before moving here to Washington. I have had the same…read moresmall chain bank back in Michigan that I have had the last 30 years (my entire life) and the same credit union I had been a member of for 10 years. I was SUPER nervous about signing up for a big-name bank like Chase, but because my bank and credit union didn't have branches here, I also didn't want to pay mega service charges every time I needed cash. I signed up online and I'll be honest - Things did NOT start well. I got to Washington and immediately needed to deposit a check but when I came into this branch, they had no record of my account (although I had already deposited $200.00 online so I'd have a bit waiting for me). Turns out it was my own darn fault - I was supposed to bring my drivers licence into a local branch within a week of signing up and when I didn't, they put my account on "hold". Thankfully, the ladies here were ABSOLUTELY wonderful and came up with solutions for me to be able to quickly deposit my check, pay my rent right away, and get me set up properly. I have nothing but good things to say about them - I've run into a few issues since then but I always go into this branch and they take care of me.

What a great staff here. Super friendly and knowledgeable. Parking can be dubious so pay…read moreattention. They even had the old school red vines and I just love those things. Support local and come here for a new loan or checking account!

Small, very attentive staff. When I called the answer the phone! How great is that these days?read more

If there were zero stars it would be more than appropriate. I am pretty sure the gal that I worked…read morewith was the manager. I have never met a more unprofessional and condescending human in my life. Because a) I was in a hurry to open a simple account due to other appointment times and b) I was not in a chipper enough mood for her liking .... she said to me multiple times I should not open an account there. I should have taken her word for it. She wasted 40 minutes of my time while I answered all of the questions that are apparently REQUIRED to open an account. Ex) Do you have a will? Do you have a retirement account? How many credit cards do you have? Do you have a mortgage? Who services your mortgage? How much do you owe on your mortgage. What a shit show. She continued to preach to me that I need to be in a better mood so we can build our great relationship. I told her my mood and being in a hurry has nothing to do with her and the best thing she could do is to allow me to sign my paperwork so I can finish this process. She folded her hands again and said well Miss Lauren your mood. Omfg lady ... I said you repeating yourself and preaching to me is not helping. She could not help herself and kept going. I grabbed my ID. Told her to shred all my info that I would Never ever ever have an account with them again. #worstserviceever #unprofessional #disgusted

This place is a joke. The tellers do not do there jobs consistantly. I go cash my check last week…read moreno problem. This week they want to only give me 100 out of my check and hold the rest for 24 hours. Bullshit. Why is it ok last week ???? A big F U to the Asain guy and all the people i delt with today for doing a shitty job. Someone i. Management neexs to retrain all the tellers. So they do there job correctly every time.

I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

Friendly and attentive to customers needs. too far from…read more area I live in, have banked with FSB Wa over 30 years. Three branches that were closer to west Tacoma,I e moved my accounts from one to another three times

1st Security Bank is merging with Anchor Savings Bank. Our family were founding depositors back…read morewhen Anchors Savings was Aberdeen Federal Savings. Well over a 100 years our family has been with this bank. Well we just got the info for the merger...news is. 1.Free checking..gone 2. Fee's for everything. 3.All our passcodes will not transfer 4. All our auto pays will have to be set up again. 5. More and more stuff that says we don't really want you here. Why make this so hard? So since we have to make new passcodes, set up everything all over again and wait for new ATM cards, we have decided to CLOSE out with Anchor over the next few weeks and move everything to Obee Credit Union with whom we have banked with for loans for years, they have stellar customer service and rates. My husband has banked with Anchor since his dad set up his 1st saving's account over 60 years ago. Great job 1st Security Bank, my friendly local bank is being merged with you. I hope you are a good employer, the employees are amazing and we will miss them, but I do refuse to pay fees for every single thing....

Well, my last truck I had to do a lot of work too. With no help…read more This is my second truck. I got them traded the other one and motor blew up within 38 hours. . They fixed it not even 5000 miles into this motor and this is fucking up again. Came with no paper work or anything. No wonder these guys are shut down..... fuck you auto max and others

I am disappointed in the attitude of the staff and owners. The staff, when asked to please not…read moreswear as my grandmother didn't appreciate it, continued to very loudly and profusely swear constantly. That's where I should have decided to take my business elsewhere. Then, when I had to take my vehicle in for the second time in less than 3 months, I wanted to discuss my concerns with the owner. Instead of speaking to me respectfully, he decided to treat me like I didn't understand the bill and entirely ignored everything I had just said to him. Which had nothing to do with the amount of the bill. At all. He was extremely disrespectful, disrespected my intelligence and was brash and rude. I would not recommend this dealership if you wish to buy a vehicle with any ounce of honesty and integrity.