Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

My daughter, Leslie, purchased a 2017 Mini Cooper Countryman S all4 yesterday, 8/8/2026. Our first…read moreinteraction was with Carl who motioned us into the driveway of the dealership and welcomed us and introduced himself with a friendly smile then introduced us to our sales associate associate, Diego, who did a very good job explaining the vehicle's operation then going on a test drive with my daughter. The negotiation with Diego was well done with Chris helping out and we finalized the deal with them and my daughter drove it home that afternoon with a smile on her face. We were pleased with the overall experience at Motors Northwest and highly recommend them. Leslie and Ron

Can't say enough about this place! Great team. I worked with Ovi during my test drive, who was…read morefairly new to the company. He was very knowledgeable about the car I was interested in, and they provided a great price! I will be a lifelong customer as long as they are in business!

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

Absolute worst dealership I have ever had the displeasure of working with. They cheap out on their…read moreinventory purchases. They clear codes before customer arrivals and then hope that their customers don't notice till later. If check engine lights come back on they may make it right eventually but they will make you deal with Mark Jorgenson who is the most unbearably clueless and difficult guy to work with on getting things handled. If you are going to look at a vehicle here please get a third party inspection done before purchasing

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

Want to buy a lemon and get lied to buy a car or truck here. They are your best friend until you…read moresign the paper work, this dealership gives the used car market a bad name.

Purchased a used car here after looking around town and having a less than desirable experience…read moreelsewhere. Everyone here was super friendly, they really don't pressure you at all. We had a regular conversation like real people. The sales guy was very friendly and let us give the car a good once over, took it for a drive and put it through some paces. He didn't care one bit, in fact he encouraged it. The whole experience was great. I was really happy buying from these guys. If you're looking for a no pressure situation where you can buy a car without being hassled, I'd recommend this place all day long.

I waited a month after purchasing a car from them to post this…read more I was really on guard after the experience I had with a pushy dealer the day before. I live two hours away so I wanted to be sure this was the car I wanted. Except for the test drive and signing paperwork, everything was done by text. Steve was quick to reply to my questions. I had a good feeling about him and the car, so I arranged for a test drive. During the test drive, I asked Steve if I could stop by Auto Zone for a diagnostic scan. He had no problem with that and directed me to the nearest one. The car got a clean scan. Fees were transferred, papers signed, and I was on my way home with my little Fiat. It's been a month, and "Bella" has been great. She's 11 years old, so she's got a few beauty marks on the outside, but nothing immediately noticeable and easily touched up. I wouldn't hesitate to buy another car from them or refer a friend.

Maddy was our sales person and helped my dad buy a g80 m3 she was nothing but nice and…read moreknowledgeable. If you buy a car here ask for Maddy!!!! She's the best.

First off, let me state that I absolutely hate hate hate dealing with car dealers and their pushy…read moresalesmen. I'm sure there are several factors that make this car purchase one of the easiest and most enjoyable ever for us. 1. We're older and no longer impulsive 2. We did our due diligence in our research before contacting anybody 3. We know our financial situation and credit scores so there were no surprises 4. We refused to settle for anything less than our expectations 5. Josh Reynolds - our salesman 6. Pricing listed within Fair Market Value rather than MSRP 7. Carfax emailed to us by Josh the night before our appointment We located this particular car online. When we called the dealership to verify if the car was still on the lot we were told "yes". We scheduled an appointment with Josh for 9:00am the next day. Upon our arrival, the car had already been pulled up to the front and ready for us to take out and test drive. Each of us provided a photo copy of our driver's license and in return we were given one hour to take the car for a test drive. We were both thrilled to test drive without a rep in the car with us so that we could talk comfortably among-st ourselves as well as dissect the car in private. Within 45 minutes of our test drive, we knew we would be taking this car off their hands. Since the pricing was fair, negotiations were not necessary. While filling out paperwork, we were offered complimentary beverages and snacks. Several banking institutions are available to guarantee the lowest % rates. The whole car transaction was completed in less than 2 hours (45 minutes were test driving). Additional warranties were offered but not pushed when we declined them. The car was detailed and filled with gas while we were filling out our paperwork. The license will be mailed to us so that we do not have to drive all the way back to the dealership (1 hour drive for us). We stole a 2013 Acura TL Advanced package with less than 12k miles and still under factory warranty. Thank you Josh for your time and honesty. By far the most favorable car experience for us both to date.

Trustworthy, reliable and fair prices at this establishment is what you get when you buy a vehicle…read morefrom Bones auto sales. Rocky is a straight shooter right out the gate. I report this as I have just purchased my third vehicle from him and look forward to working with him in the future. Great experience, fast easy and NO BS ! Dave H

This by far worst place to buy car. I was sold a lemon of a car, they took my down payment and…read morerefuse to help me. Car broke down after only have the car a month an half. The owner gave me some BS about how he did a complete check of this car. please stay away from BONES AUTO you will get rip off. the worst part he didn't even trying working with on get a new one. rating Big fat 0.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.