I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Can't say enough good things about this family-owned dealership. From the first phone call to…read moredriving off the lot, makes you feel genuinely cared for. Everyone is easy to work with, and has a sincere desire to help find you the right vehicle. Owners are the nicest, kindest people!

Well well well so many things I could say but I'll just start off by saying low pressure, none…read moreactually. Very helpful and really nice bunch of people who work here. They are dedicated to their staff and to their customers. Would I come back and buy here again or refer them. Yes I would. Ask for Bryan. If he's not available he will give you one of his quality employees also even the General Manager Darryl is approachable and friendly. Everyone here is. I just can't promise you hot fresh coffee but lots of variety lots of good values and c'mon down tell em Miss Queen referred ya!

Found my car listed in marketplace, reached out to Ryan. He worked with me to get all the financing…read moreand paperwork squared away before I could make it in the office, without selling it to someone else! I was very specific about what I wanted and needed and he went above and beyond! The whole dealership has been great to work with. I was in and out. The warranty they have is great also. Thanks Ryan!

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more

Bought 2017 SUV th okat had blown Engine from In n out Auto Sales. They knew it.. I will never…read moretrust them again.

If could give zero star's i would! PLEASE DO NOT BUY A CAR FROM THIS PLACE tony helped me pick out…read morea nice BMW that i loved soon as i left with my new car the check engine light came on an so many other warnings! they told me they would get it fixed then later turned around an said i "bought the car as is" this being my first time buying a car i didn't know the right questions to ask i only had the car for a couple days when i slid into a wall on the freeway due to all 4 tires having zero tread here are some pictures of the tires an the car I WAS SOLD A LEMON PLEASE SAVE YOUR MONEY They also beg you over an over to leave a good 5star review before you leave the lot

This was an odd one for me, because I'm very split on my opinion here…read more Let's start with the vehicles, because ultimately it's a used car lot and that's the main point, right? I stopped in for a specific vehicle that I had spotted online. Very beautiful car, well appointed, in great shape. I gave it a good look and found it to be top notch. No real concerns with the vehicle itself. I also scanned the rest of the lot and to me, it really looks like they have a nice variety of very good vehicles. Overall I'd say that if you are looking for a vehicle that is a bit more higher end than the average used car lot, this place seems to have a good selection of vehicles that fit that bill. They are not dealing in massive high mileage vehicles with a history of fender benders and dents and dings all over them. The inventory here is clean, straight and well maintained. I was not, however, very happy with the overall sales process. And I ultimately found a different vehicle elsewhere that fit my situation better. I wanted to bring my own financing because I have a credit union I have worked with for well over 20 years. I trust them, they know me, we have good honest conversations that help me create a financial situation I am comfortable with. But here, they were a bit pushy about running the financing themselves and almost outright insisted that I let them run it their way. It got to the point that I was getting rather irritated about how pushy they were getting about it. In the end, I did not buy the car from them. As I stated, I found a same model car elsewhere that fit my situation better, so I went with that car instead. So I'm very split on this one. The inventory here seems very nice, but the sales tactics feel very pushy to me. Your mileage may vary.

Absolute worst dealership I have ever had the displeasure of working with. They cheap out on their…read moreinventory purchases. They clear codes before customer arrivals and then hope that their customers don't notice till later. If check engine lights come back on they may make it right eventually but they will make you deal with Mark Jorgenson who is the most unbearably clueless and difficult guy to work with on getting things handled. If you are going to look at a vehicle here please get a third party inspection done before purchasing

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.

I came in as a first time buyer on 1099 they found a couple of banks that said would help me but…read morewouldn't take my paystubs then they went above and beyond after going through a couple of banks and found me a bank that would help me called me in and I got the truck the next day. They also have great prices and customer service if you need or want a car I would definitely recommend going and looking for your next truck or car and thanks to Craig and Jay for working with me and finding a great loan and truck with low miles.

Well well. Y'all need to also look at the Google reviews. They are way better…read more We came and conquered. Got the pick up we wanted and was pretty effortless. Craig was funny and was great as well. Came back to give them our truck cause we traded a car. Unfortunately the truck was NOT washed but one thing I asked to have done they did ( moss out from between bed and cab). So here we sit and are waiting for the wash!!! Brother..

Service department. I will never take a vehicle here again, or buy another vehicle from this…read moredealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here.

Korum Ford in Puyullup preaches customer first and vehicle second. Totally untrue. I wanted to pay…read morecash, so they were going to hold my personal check until funds cleared which was okd by the GM Brett Solomon. They tried to deposit the next day which over drafted my accounts and charge cards. Unexcepttabe ! I had to go to my banks 3 times to clear my accounts and rewrite a check to Korum. All we got from Korum was we are sorry. I would not recommend Korum as a Ford dealership. I have already recommended friends to Titus Will Ford which DOES take care of there customers.

My son recently moved here from Oklahoma. We were getting tried of going to his house to pick him…read moreup for work. The folks at Tacoma Auto Exchange they worked with us. We just needed a vehicle and they gave it there best shot to get us their best vehicle on the lot. We are self employed and simply needed something to get us to and from bids. They even worked with our American Express credit cards. We would definitely recommend this company to anyone who is in need of a reliable vehicle without good credit.

This was my first time trying to purchase a car. When we first got there, me and my partner looked…read morearound at the cars. After around 10-15 minutes we noticed the employees standing by the door watching us so we walked in the building to confirm we were interested in test driving. When I was ready to buy, after test driving, the only woman in the office said, "now, I'm not trying to be rude..." which is always a weird way to start off a sentence, because you can almost guarantee they are about to be rude. "We close in about 15 minutes..." and she basically said we can come back tomorrow. No biggie, but not being rude would have been to greet us when we first got there an hour prior, and let us know they close in an hour, not to stand awkwardly by the door and have us wander about. Then the same lady made a comment about us being from Tacoma and how they have a problem with theft from that city. At this point we have been experiencing a few microagressions from the staff that we were just ignoring because I wanted a car. Then there was this guy who ignored my presence because (I'm assuming) his job doesn't seem to be centered around customer service. But how awkward and rude to just have me standing there waiting for help while you're doing nothing but casually chit-chatting with your coworker. Then he finally said something when my partner, who is tall and has a more aggressive presence, walked in. This employees whole tone was off. He also tried to act like he didn't know one of the gaskets were blown when my partner notified him (shady). Then he asked for my W-2 (in addition to check stubs) and said it was because they don't do a credit check. Then, in the same breath, he asked me what my credit score was. I gave him a weird look and said, "I guess you don't need to know since you don't do a credit check." After a long, awkward stare he said, "these are just questions we ask." But the thing is, no, you don't. You just told me you don't do a credit check so why ask me for my credit score? That means he, personally, just wanted to know. Weird and unprofessional. And let's be real if my credit was better, I wouldn't have been there, I would have head straight to a quality dealership.