I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

About a month ago I bought a car from this dealer. Sean was a sales person. He works good and he…read moregets 4stars(minus one for involving in these shady schemes), but the thing is that sales person makes a sales and paperwork is on financing department, which has dishonest attitude to customers. In addition to the fact that the car requires investments(transmission, oil pan leak, rear rotors etc), which I found out about when signing the papers, the owner of the company Antonio said that with an installment plan for three months, their company will be listed on the title, but if I make a payment before August 8, the title will come with my name without adding their company to it. While at the dealer, I said that I would come and pay everything before August 8, since I do not want anyone to be listed on the title. Today, on August 5, I talked to Antonio, who, as it turned out, is also a finance manager. He said that they will check if they have already requested the Title, to which I said that I have three more days to make the payment, which I intend to make before August 7, since I do not want to see anyone in the title except me, but he began to explain to me with everyone that they send the documents in the first week, and perhaps the title already has their name and I will have to re-register it at my own expense. As a result, we had a conflict because they lied at the beginning regarding the payment until August 8. Also, this person systematically interrupted and I had to raise my intonation so that he would stop interrupting and start listening, which is extremely unprofessional on his part. The result of what came out: additional expenses for the car, lies during the transaction, incompetent behavior in the dialogue and incompetent attitude to the sale with added problems for the buyer. I do not think that I will recommend this dealer to anyone, rather I will voice it so that they avoid it. I will also add information to the reviews on how the situation was resolved so that people can soberly evaluate the work with this dealer. I will also add info on BBB, YELP, and other platforms to make sure people will be prepared

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Worked with Freddy- very nice and helpful! Went above and beyond to help me. This was the best…read moreHonda experience I have had.

Incompetent service center. Poor job on brake work…read more Unplugged brake sensor which caused multiple sensor failure warnings and tried to blame it on a tire shop we used for a flat tire and lied about it. Not to mention they charge $89 to change a cabin filter. It's a 5 minute job. I know because I've done it myself more than once. P.S. You can tell a lot about dealership that doesn't comment about Yelp reviews. Their last comment was in 2020.

We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service…read more Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

Experience: 10/10 The experience of buying a car was…read moreextremely comfortable, though it was long (as such purchases can take). We walked in and they were prompt about seeing to our needs and offering refreshments. It was raining outside and JR kept us out of the rain even when I requested a multitude of cars to view. Car Quality and Pricing: 8/10 We looked (and bought) a Toyota Corolla Cross LE. Very clean, checked the engine, and the made sure we left with a full tank of gas. I didn't walk in here with the intention of buying a car, but left with one anyways. The pricing could be cheaper but I'm happy with what we negotiated it down to with Minh Thien. Buying Process: 9/10 Who likes spending money? Not me. The process was long, but that was both because of the nature of the purchase (big purchases, iykyk) and because we weren't prepared to buy a car. Regardless, our agent was knowledgeable and thorough. Minh Thien double checked our paperwork, answered all of our questions (including my anxiety driven ones), and was open about asking more knowledgeable people when he wasn't sure about something. He made sure our circumstances (one of us was buying a house) wouldn't be affected by the car purchase. General rating: 10/10 Despite despising spending money, I walked out of here happy with the cost and quality. I liked the "Larson Difference" the Minh Thien explained to me thoroughly.

They've called me numerous times regarding some recalls that need to be addressed. Each time they…read morecall, I inquire about a loaner vehicle while my vehicle is being repaired. Each time they say they will have to have someone from service call me to schedule that and NOBODY HAS ONCE EVER CALLED. This has been ongoing for at least 2 years. SMH!

Since moving to the Tacoma area I have needed to purchase two vehicles, and I chose Titus Will in…read moreLakewood for both of those purchases. The vehicles have been amazing but the real star of the show is the service department. I had the pleasure of working with Thalia about concerns I had with one of the vehicles and she was able to answer all of my questions and provide me assurance that I made the right decision to bring my vehicle in, and that whatever was happening would be resolved quickly and completely. Thalia delivered!! She provided me with education and information about my car that I didn't know, and she did it in a way that I felt respected. I cannot recommend Thalia enough for her outstanding service. I will absolutely be back to work with her when my vehicle needs service again in the future. Thank you Thalia for your kindness and assistance, you are truly appreciated!!

Salesman, Fernando was great to; work with. Came time to finish up business, was presented…read morewith an outrageous desk top of auto pen documents. Financial guy gave me a synopsis of t he documents,., but as I found ou t later he seemed to "overlook" a very important point I had given permission to do a credit check !! So what's t he problem? I WAS A CASH CUSTOMER. !! Got a letter from Titus Will a couple weeks later that I was turned down. Of course I was turned down, my accounts with the bureaus are frozen. Four phone calls to Titus Will... went to voice mail,. Finally did get the answer .... a large check....it was "POLICY" to do credit inquiry....Just call my bank? Seems they never thought of that. WATCH OUT !! BET\TER YET .. go somewwhere else

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

Had an engine failure on our Sorento and had a choice of 2 Kia stores the same distance from home,…read moreso I called both. First one said would be a week before they would even look at it. Angel at Go Kia said we will take care of you right away He called the next morning to say he had a loaner for us and that Kia was covering the replacement of the engine and it had already been ordered Two days later he called again saying it was already completed. WOW! 4 days total from initial write up to drive it home Fantastic service Great communication Absolute follow through Best service we could have AND completed before the other store would have even looked at it Way to go Angel. Thank you Ed

Buyer beware: if you're considering the 2019 Volkswagen Atlas currently listed at this dealership,…read moreI strongly recommend paying for an independent pre-purchase inspection. In my case, the inspection identified $637.67 in recommended repairs. When I shared the report and asked whether the dealership would address the issues or adjust the price, they said they were unable to find anything that needed repair. To be fair, my salesperson was excellent--helpful, understanding, and professional throughout the process. The dealership allowed me to have the vehicle independently inspected, did not pressure me to move forward with the purchase, and was respectful when I decided to walk away. At the same time, they were not willing to make any adjustments to the deal in light of the inspection findings. Overall, this seems like a solid dealership, but all used vehicles are sold as-is. Do your homework, get an independent inspection, and be prepared to cover any repairs yourself after the purchase. In my case, the inspection was well worth the cost and helped me make a more informed decision.