We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service. Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher! read more

Painful process. The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing. read more

This is my 2nd car I have bought from Gene Pankey. It's always a great experience with awesome customer service. Car Salesmen at dealerships can be uncomfortable, but these guys are hassle free and easy going. I always recommend this place if anyone needs a car no matter how expensive. Best deal in town! read more

Gene Pankey Motor - Amazing customer service at Gene Pankey Motor Co. - Used Car Dealers Near Me - Tacoma, Washington

Went here to view and test drive a vehicle today. Craig Wilson assisted us and was fantastic. Have to say it was one of the best customer service and car dealership experiences we've had, whether or not we end up purchasing, and we've purchased quite a few times. Great cars, all appeared well cared for, and a low pressure atmosphere that was frankly so refreshing and rare. Highly recommend Craig and Gene Pankey if you're in the market. Thank you! read more

I have bought two cars here since 2011. A neighbor recommended them. Craig Nelson is a fast talker, but he's honest. I recommended a family member, and he has had good luck here ,too. read more

I recently decided I no longer needed my daily commuter car as I now work from home primarily. Having sold several vehicles privately I was not in a big hurry to go through that process again. After calling and stopping at several car lots (and getting lowballed repeatedly) I stopped in to Gene Pankey and worked with Dominic Adams. In a very short period of time they evaluated the condition of the car and made me a very fair offer. Dom and his team couldn't have made this process any easier on me and my only regret is that I didn't call the folks at Gene Pankey sooner. The next time I'm in the market for a car I know who to go see. Thank you for handling this process so seamlessly! read more

I came to Gene Pankey Motors with trust in their reputation--especially because my boyfriend's family had bought from them for years. We worked with Craig and purchased a Tesla after being told the squeaking we heard was "normal." After some concern, we brought the car to a shop (on Gene Pankey's dime), where all they did was grease the joints. The mechanic told us the control arms were bad and the tires were in terrible condition, adding that this vehicle never should've been sold to us in that state. Gene Pankey Motors has a mechanic on-site--so why weren't these critical issues caught before the sale? When we expressed concern, they offered a "like-for-like" replacement, but the offer left us $7,000 in the hole, despite just buying the car. That's not an exchange--it's a loss. Additionally, we signed paperwork for replacement parts for the trunk, but we've received no updates, no tracking, and no communication. We're now stuck with a car that needs major repairs, without any accountability from the dealer. I regret trusting them and encourage other buyers to be extremely cautious. I take some responsibility for not doing deeper research, but I also believe Gene Pankey Motors failed in both transparency and integrity. This experience has shaken my confidence in the dealership entirely. read more

I bought one car here. Nice salesman. It took a ridiculously long time finalizing paperwork on an all cash purchase even though they knew I was coming and didn't want to waste hours. While there, my wife wanted to check out Mercedes suv, an 80k car. We were in the market and wanted to check it out. No keys. The owner had the keys because he uses the lot as his personal cars. He wasn't there so we were out of luck. This week I see 2 Mercedes AMGs on their lot. I go out of my way to stop by to look at them. As I walk the lotI don't see them. I ask a salesman about the AMGs. His response, oh, the owner is driving it. Again, the owner driving around a high end Mercedes to look like a big shot. Lots of Teslas there he could drive without inconvenience to any potential buyers. ,Once again the owner prevented a customer from seeing a car. read more

We had a wonderful experience buying a used 2007 Ford Mustang for our daughter. The price we settled on was reasonable. Craig was helpful and honest from start to finish. We would purchase a car here again in the future. read more

Gene Pankey Motor - Used Car Dealers Near Me - Tacoma, Washington

Don't go here, they lie . Friendly people but it's a scam at this dealership I recommend going somewhere else!

Just purchased a 2020 BMW i3 from them, car was in excellent condition / clean. They were helpful, no pressure, friendly, let me test drive it for quite a long time, and gave me a good deal on the vehicle. Accommodated my requests and worked with me qualify for all the EV tax credits available, even with all the legal guidance being somewhat new / convoluted this year. From the salesmen duo, John & Craig, to the general manager Jon, to the finance manager Evon... shoutout to all of them for being great people. Would def recommend! read more

Had a car to sell through a probate. These guys responded quickly, worked with me in good faith on getting the car to the lot for a review after giving me a purchase quote by phone. I liked doing business with them. read more

I've been looking for a 4runner for the last few weeks and found a great deal at Gene Pankey! My sales associate, John, was professional, intelligent and just an all around good guy. Him and Garrett (the manager) were more than fair with the trade in value they gave me for my used car and were willing to work with me on the price of my new car. Not once did I feel pressured to buy. The numbers guy (different John) was extremely helpful in explaining all the details of finances. In just under an hour I drove out of there with a 2019 4runner TRD Off Road which I'm still so happy about! It's no surprise that these guys have been in business for over 25 years, would recommend to anyone and everyone! Thanks guys! read more

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I just purchased my second used car with the help of Craig Wilson. CrIg has worked here for over 20 years. The first car was totaled a few weeks ago when I was hit by a pick up. The quality of service Craig gives his customers is honest, and professional with no "hard sell". And the service does not end when you drive off the lot. He actually called me about two weeks after purchasing the car just to see how I was getting along with it. This car dealership has been in the same location for over 50 years, that speaks volumes about them in an industry that frequently comes and goes like the rain in Washington. read more

The crew at Gene Pankey is great. Owner Dominic makes sure he has the beat salesmen who make sure the customer comes first. Their cars are all aggressively priced and in great shape with no issues. They go by the motto "There is no 1-car sale worth someone having a bad feeling about spending their money with us." They are there to earn lifelong customers. Their Google Reviews speak for themselves! read more

Kevin was responsive and on top of everything from the beginning. He was able to help us secure our dream vehicle and also trade in our previous vehicle with ease for a price we were comfortable with. It was a fairly simple process. Not super 'salesy' which I appreciate being in sales myself. The Vehicle was super detailed and they even took it in to the shop to get a recall taken care of. Overall a great experience! read more

I had an AMAZING experience with Dominic and John at Gene Pankey Motor Company. I sold them my 2020 Tesla Model Y, and let's just say that it felt almost too good to be true lol. The process was quick, easy, and painless. The only issue I had was driving down to Tacoma from Mill Creek in almost 2 hours of traffic lol (thats not their fault). But the entire process was maybe 10 mins and I had the Payoff for my car and the check for the overage in my hand before I left! Feel free to ask me any questions and if you go see them ask for Dominic and say Jerome sent you read more

Not the dealership they were with previous owner. Now the 30 day Warrantee only covers up to $1,500 in repairs. Used to be if something Costly went out in the first 3 months or so they would split cost with you. Now you get a Sorry Warrantee is up! New Owner is all about $$ in his pocket. People like me come back because of Previous Owner standing behind their Product. I won't be buying from there or referring them again! read more

I have purchased two cars from Gene Pankey and both experiences were beyond phenomenal. No pressure, no hassle, plus friendly and courteous staff at every level, including the owner. They are so amazing to work with and provide the best car buying experience I have ever had! They've earned a lifelong customer! Both vehicles have been in prestine condition, inside and out, and both took us less than an hour for buying from start to finish. I just can't say enough good things about Garrett and Craig at Gene Pankey! read more

Craig was such a honest, hard-working salesperson. He is friendly, explained everything well and took his time to ensure we got the right car and price for us. His personality is memorable and he really does cater to the needs of his customers! We will definitely be back for the next vehicle! read more

I can't tell you how skeptical I am about going to used car lots to purchase a new to me car. I tossed and turned checked out BBB, Yelp, Google and anything else I could find to check these folks out. Everything I read was "They're great"..."Will buy from them again" Still I am like yeah right. So me and the Mrs head down there and talk to Kevin! I had corresponded with him via email about a car. We decided to go up take look and give them a try! Long story short they are everything their reviews say about them. Professional, courteous and timely. So if you're looking to buy a new to you car go see Kevin and the gang at Gene Pankey Motors on STW! read more

Poor sales staff here, John D's response to an offer at a value within Kelly Blue Books value for a vehicle was "I don't believe this is the vehicle for you"....excuse me but a sales person should then explain the value of the vehicle and doing business with this organization, offer their best price and ex plain why they are asking that price. This salesman just lost this dealership a car deal with a short tempered response and I will ensure I leave this review on every possible outlet and express to all people I have interactions with that doing business here is not worth a single second. Best line I learned in sales myself, "never get mad at your money and always express value in the ask". This employee needs some training, no telling how many quite customers have been turned off from him. read more

If I could have a negative rating for this place I would definitely do it. The worst place ever.. DO NOT BUY A CAR HERE!! They treat you with complete disrespect and like a second class citizen. Told my husband that he couldn't drive the vehicle until he provided his income and basically made the sale of the vehicle, before he can test drive it. WHAT SENSE DOES THAT MAKE. WE MAKE OVER $140,000 A YEAR AND LOOKING TO BUY A VEHICLE AND TREATED LIKE GARBAGE. Do not ever buy a vehicle from their first mistake you could ever make especially with the salesman and how they treat you read more

Sold our car here. The entire staff was very friendly and are true to their word. I would do business with them anytime. Way better customer service than the rest of the dealers around! read more

Just bought a new car from them. Amazing experience. The night before was at the dealer across the street. Hours later, left angry and frustrated. Went online, found what I wanted at Gene Pankey. Did a test drive, no hassle, no pressure buying. Customer for life. Thank you, John and John! read more

I purchased my 4 Runner here and couldn't be happier with the experience. Their finance team is top notch and the experience as a whole is solid. When I was stationed at JBLM we were always told to avoid the dealerships on S Tacoma Way so we didn't get ripped off. Fast forward years later it's great to see Gene Pankey is changing that perception. The team and new leadership is ensuring you get a genuine experience vs the classic "hustle" you often find at dealerships. Dominic Adams wants to ensure you get in and out without having to draft a will while you wait 6 hours just to get into see finance. It's something I wish more dealerships could mimic. Definitely would recommend friends and family. read more

I recently purchased a 2016 Lexus RX from Gene Pankey and traded in my 2008 Lexus RX. I worked with Dominic Adams and couldn't be happier with my vehicle! Dominic is very professional and savvy within the auto industry. While shopping for a vehicle he was very transparent regarding brands and models that would yield longevity as a business / personal vehicle. I felt my trade in value was fair and I was happy with the quote. They truly care about their customers and offer quality cars. The entire process at Gene Pankey was seamless, from the test driving, loan process, etc. Everyone is extremely friendly and experienced. Hands down the best auto purchase experience I've ever had, go see Dominic and Gene Pankey for your next vehicle! read more

Very poor service! They sell rental cars with many miles for higher price. Dominique called and basically yelled at me after failed attempts to try and reach him for a car he sold me with broken parts, scratch's and missing parts. He promised to buy the part but no one in the shop knew that. Never buy from him. read more

We bought a truck from Gene Pankey in 2013 and were very pleased with the experience. Craig Wilson dealt straight with us, and we even observed other customers interacting with the business in a very positive way. Fast forward to 2019, the truck we bought was unfortunately totaled. We looked at other dealerships and were appalled by the reviews (disconnecting the "check engine" light - really?). We saw a truck on Pankey's website that looked interesting, so we went to check it out. We were happy that Craig was still there, which was a good sign!. He steered us away from that particular truck, and over to one they had just gotten in the day before. It hadn't even been cleaned up yet, but we were impressed. We ended up calling him while on the test drive to say we were going home to get our checkbook. At the price they were asking, we knew this truck would not be there if we came back later. They did all the minor necessary work on it and it was almost pristine when we picked it up! We cannot recommend Gene Pankey Motors highly enough. They care about their customers, deal honestly with them, and work for return business. They certainly have ours! Good job, good job. read more

My car salesman was awesome and really helpful! This will be the place I look for first next time I purchase a car. It was really smooth and the paperwork was a breeze. I appreciate the staff here and helping me find an awesome car that I love. I'm glad I chose to shop at Gene Pankey's read more

This was the best car buying experience I've ever had. John was patient and answered all of our questions. The team was warm and welcoming, I really cannot day enough. I am thrilled with my purchase and highly recommend John and the Gene Pankey team to anyone looking for a positive car buying experience. Thank you for making everything right for me! read more

I'm not normally a big reviewer these days but Gene Pankey has been so awesome to me that I had to dish. I drove across country in a Ford Escape I bought from them and it performed like a champ! When my sales rep, Craig, learned I was driving so far he was quick to recommend a great car and took extra steps to make sure it was road-ready for my November Montana, Idaho, Wyoming, Utah, Colorado, New Mexico, to Texas journey. I could not be happier having trusted them with helping me get a car and I would do it again in a heartbeat. read more

We purchased a yukon from gene pankey and we had Kevin as our sales associate. First off the owner Dominic is amazing, this is our second purchase through one of his dealerships and the process is so much easier than other dealerships. My husband especially hates buying cars but Kevin went above and beyond for us with our purchase. We were looking for something specific and he messaged us and kept us in the loop until the car we wanted came in. He also went out of his way once we had purchased the car. I highly recommend gene pankey! read more

Let me start off by saying I haven't purchased a car from here yet, however; my experience today has me looking for cars from here from now on. The guy didn't try anything funny with me. He asked what I was looking for, showed me what he had, and asked if I wanted keys. I told him straight up that I wasn't leaving with a car today and he was the FIRST salesman to not pressure me ONE BIT this entire month of car searching. UPDATE: I bought the car today! I couldn't be happier. I knew once leaving the lot that I would be buying a car here at some point, even if it wasn't the one I looked at. The car I bought was priced at what Kelly blue book was asking, they gave me MORE than what I asked for my trade in, and gave me LESS than the monthly payment that I was expecting. I'm always getting cars here as long as I need read more

We recently bought our 9th car from Craig at Gene Pankey. Our extended family has bought 20+ from this dealer. I believe the vast majority of their customers are repeat. When comparing Gene Pankey to other dealer experiences the difference is night and day. Thanks Craig! read more

Typically, I do not enjoy buying cars. Dominic Adams made the experience incredibly easy and comfortable. I won't buy a car from anyone else as long as I live around the Seattle-Tacoma area. Really nice people, easy process and quality cars. I highly recommend this dealership if you are considering buying a car. read more

Great service. They are very friendly and easy to talk to. They go out of their way to help you.

Gene Pankey took care of my family and my car. We had some issues that arose after not having it too long. They were willing to help us see what was causing the problem and most importantly were helpful righting a wrong. We'd go back to Craig and his team any day because he takes care of his customers read more

My experiences with Gene Pankey motor have only been professional and easy. I have purchased two vehicles here and referred several people who have also purchased cars. They are good people that are good at what they do. It's an honest business in an industry where it's hard to know who to trust. They have a nice selection of cars and they will give you a fair deal on a trade in too. Anytime I hear that someone is car searching, I tell them to look here first. read more

These people literally tried to rip me off by over pricing there car by a good 6 to 7 thousand bucks! Do not shop here.