I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

My sales consultant was Brenna Labriola. Very knowledgeable, great personality very friendly. On my…read morecar shopping trip today. Stop there first. look at a few other dealerships on South Tacoma Way. At the end of the day went back to Enterprise Car sales and ask for the same sales consultant. Worked with me. She did make a sale today. Thank you. Brenna. I love the no-haggling. Best price on the block, for an almost brand new car. If I was to ever buy another car again it would be through Enterprise car sales Tacoma Washington

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Good Value good service. Like the friendly people they are very helpful recommend to me and will…read morerecommend to others

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

I tragically lost my beloved car in a horrible accident this morning that was not my fault. We…read morethankfully found an EXACT replacement by afternoon at Vista! Same year-make-model of my 22 year old car. Talk about divine intervention‼ This dealership will work with you with any credit score, on any budget. They make the magic and dreams happen! Dont worry about your credit score, come here... they were able to get me financed at an unbelievable rate. They didnt care about my credit, they were happy to work with me regardless of my credit score. No pressure, just honesty. Easy breezy, stress-free. Their cars might cost a bit more than the others. All in all - yes, I paid more than I should have, but I got the EXACT replacement, dependable car - win-win‼ When you buy a car here you are supporting a small, independent local dealership. Tyler (sales) and Christian (F&I) will take care of you and get you back on the road again. Many thanks! I would highly recommend this independently-owner dealership to anyone for stress-free, zero-pressure car shopping.

Poor job of investigating vehicles, lacked knowledge of existing major issue. Check engine light…read moreshortly after driving off the lot, for two bad catalytic converters (both sides $2k fix). The truck I bought appeared to be in great shape, salesmen told me it had no issues, that they have a shop check everything over in detail. My guess is at some point they used a short term additive to fix the engine light, lasted just long enough for me to test drive and get down the road. After politely following up and asking for some help, I was told to kick rocks (not literally, just 'sorry vehicle sold as-is'). Dealing with Christian Taylor (salesman) was great, I appreciated him, but the establishment as a whole is not to be trusted.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

This was the absolute worst car purchase I have ever had. We found a truck online drove to the…read morePuyallup location to be told that this was being serviced at the Lakewood location. We drove over there to inspect and inquire about the truck, since the salesman at the Puyallup location was not helpful and just said if we wanted anything to go over there. The salesman at the Lakewood location was a young kid I think his name was Mehmet or Moe, sweet kid and helpful. My problem with this place is the truck we were interested in had a sensor issue and they were working to fix it. Totally understandable and we were appreciative of them disclosing this. The truck was a good deal so we proceeded to put a down payment down as they said the car should be fixed in the next few days. Unforeseen circumstances occurred as the new sensor was not calibrating and they could not get the ABS sensor to reset, and needed to get a new one. This process started on 5/19/26 we soon ran into Memorial Day wknd, and basically had little to no communication or updates on the status of the repairs. Keep in mind my bank had issued a check to the company to purchase the truck based on the "few days to fix". We also still have not even test drove the vehicle and decided to proceed with purchasing the vehicle. I know this is already a long story but we finally get the truck. Getting the license plates and registration another long drawn out lie and process. I have purchased several vehicles and it has never taken longer than 20 days to get my plates and registration. With Memorial Day that following wk we picked up the truck. It is mid July and after calling both dealerships, going in person to the dealership I was told it can take up to 30-45 days to get and they will call when they come in. This was just more drag by these people, I go in today to get the plates because the temp tags expired on the 7/12. They literally don't know anything about it I'm waiting for 10min and one the sales guys is like "oh the DOL is just waiting for one piece of paper can you wait and I'll run down there real quick." At this point t I'm beyond livid...I did finally get the tabs and I had to ask about my overpayment for the tabs..which they wrote a check out on the spot and gave...but this entire sales process was the worse! Buying a car is a big deal as it is a big purchase these people made me feel like I was wasting their time and they just wanted my money without even providing decent communication and expectations.

Car was nice for a good price! The sales person was very nice and helpful. The vehicle purchase was…read morenice and easy.

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

That place isn't a business it's a trap disguised as one…read more They won't even give you the basic human respect of letting you grab your own belongings when you need them most. That alone tells you everything. The man running it doesn't care about you, your situation, or what you're going through you're just another number to squeeze. He'll smile in your face like he's helping, like he's giving you a chance... but behind that is a setup. The car he puts you in? It's already dying. You just don't know it yet. Two days, maybe a week if you're luckyy then something breaks, something expensive, something that puts you right where he wants you: stuck. And that's when the real game starts. Now you're behind, payments stacking, stress building and he's watching it happen. Because the goal was never to help you keep the car. The goal was to make sure you lose it. Default hits, he takes it back, raises the price, and sells it all over again to the next person walking in thinking they caught a break. It's a cycle. And he's perfected it. You don't walk into that place and leave with a car you walk in and slowly get pulled into a system designed to bleed you dry. I was $600 away from owning that car. After putting $3,000 down.... 6k total , grinding through every issue it threw at me chasing parts, fixing what I could, and paying out of pocket just to keep it alive. Then everything started piling up. The car breaks down literally across the street, not even 1,000 feet away and somehow I'm hit with towing fees over $100 like I went cross-country. Then come the storage fees... the "repairs"... suddenly I'm being told it's over $2,000 just to fix an alternator, some blown fuses, and a battery. Every step felt like another door closing, another hand in my pocket. But that wasn't the worst part. April 1st the day says everything. He repossesses the car. Not because I abandoned it. Not because I gave up on it. But over an insurance payment something he conveniently "forgets" to collect from people, until it benefits him. And just like that, it's gone. So I come back, trying to do the right thing, trying to finish what I started reminding him I only had $600 left. I'm thinking I can settle it, get my car back, move forward. Nah. Now the number isn't $600. Now it's $5,000. That's when it really clicks this was never about helping me get a car. It was about setting me up to lose it. Every fee, every delay, every "mistake" wasn't random... it was part of the play. Anus is his name I mean AMOS BARKLEY

I have been getting my cars from Bella's every since my daughter introduced me to them 10 years…read moreago, I will not go anywhere else. They are now apart of my family, i can call Amos or his wife for help with car anytime and feel assured they will help me. I got a car from one of those big car lots and once i left the parking lot i was no longer important to them. When you buy a used car you don't know what is going to happen down the line. I feel good knowing that they will help me if something happens. They will get car fixed and i pay a separate repair bill. No other lot will do that for you.. I love BELLA'S I--5 MOTORSPORT

thank you if it was not for carhop i would…read morenot be driving right now they gave me my suv and stuck to there word when i filled out the app every auto lot up and down south tacoma way did not i got approved several times only to be told no or wanted almost the amount of the car just wanted to say thank you again car hop in tacoma THANK YOU FOR MY SUV SANDY WADE

Avoid this location. I spent days lining things up before I ever set foot in the door -- four…read moreseparate phone calls and 20-30 text messages with Crystal and Tina, going over my situation in detail and trying to get pre-approved before making the trip out. When I got there, I had to fill out the exact same information all over again: on paper, then again on their computer, even though I had already uploaded my documentation online. Nobody in the office seemed to know that documentation existed. They sent my file to underwriting, then told me to take the car for a test drive, and if I liked it, to stop at WinCo on the way back and get a money order for the $700 down payment. I did exactly that. When I got back, they denied me -- after I'd already spent the money order, taken the drive, and treated the deal as essentially done. I live 40 miles away. I was left standing in a rough part of Tacoma with no vehicle and no way home. While I was leaving, I watched them try to steer another customer, a young woman, into a beat-up car well outside what looked like a fair match for her, without showing her other vehicles on the lot that were actually in her price range. Between the redundant runaround, being sent to spend money on a "sure thing" that wasn't, and what I watched happen to another customer on my way out, this felt like a textbook bait-and-switch. I would not recommend this dealership to anyone.