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Tacoma, WA

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Motors Northwest

3.4 (173 reviews)
Closed • 9:00 am - 7:00 pm

Services - Motors Northwest

Auto loan

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Check engine light on when leaving lot after purchase

So, Wife and I purchased a 2015 Tahoe from Motors Northwest on 04/19 and when we went to leave the check engine light came on. Salesman (Carl) stated they will fix it whatever it is and it was Saturday evening and no open shops to look at it. I filled up the SUV that evening and the gas cap was loose while driving home I thought I smelled gas fumes. I checked the code and it was an emission code and stated possible loose gas cap. I reset the system and erased code. I made contact with Amanda at the dealership and told her would be in Monday to drop off keys and about the check engine light issue. 04/21 monday I returned to Northwest Motors with the rest of my keys to my 2022 trade in I told the salesman what had happened and was told that if it comes back on to let them know. 05/05-05/06 I have been in contact with Motors Northwest regarding check engine light coming back on and told them was coming in to get it looked at and it was the same code so clearly an problem exists and the loose gas cap was not it. 05/06When I pulled in and walked in the door the salesman (Carl) was extremely rude no greeting or anything, when I mentioned about getting the vehicle fixed, he ushered me out quickly. I was pointed and shown where their repair shop was and waited for someone from Motors Northwest to tell me what to do, after all this salesman told me the dealership would take care of it.I waited 15 minutes no salesman. I finally went into repair shop and had to make numerous contacts at Motors Northwest to get vehicle looked at and the repair shop needed authorization to look at and diagnose. I talked with Mechanic and told him about the gas fumes coming inside vehicle and it was the same code as before. Mechanic sent over estimate to fix. Mechanic stated he ran tests and valve not opening which why fumes coming into vehicle. 05/07 I am now being told that Motors Northwest will NOT fix vehicle and not honoring their word, vehicle cannot be driven with the fumes coming inside. In 2 weeks since purchase I have driven a total of 150 total miles so obviously this was an issue before and looks like was hidden in order to sell vehicle.

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Timothy T.

My wife found a vehicle listed on FB Marketplace through this dealer. Upon arrival we spoke with Nick who was super helpful and very laidback, absolutely no pressure. He helped us find the vehicle on their lot, he was very knowledgeable on the vehicle history and info, provided the carfax and let us test drive. My wife loved the car and it checked all the items on our list so we sat down to talk some numbers. We came in with a pre-approval letter from our credit union and Nick helped us check through their in-house financing for a better rate and we were able to secure a loan with an even lower rate and monthly payment! He even went to bat for us to negotiate the absolute lowest price for our new car. Super stoked with this experience, and I would definitely recommend Nick Romanov or any of the other reputable sales representatives at M Motors NW!

Ford 2020

Tony T was great, awesome guy, we were able to negotiate to a very comfortable price. My girlfriend got a great condition, low mileage 2020 ford and we are exciting for the new car in the family!

Katelin M.

Warning: Fraud. Finance manager told me to get financing through CapitalOne, which I did. After - I was still required to apply for financing through their website. My credit score took a 21 point hit! We were ready to sign the paperwork and they would not sell me the car without buying their Extended Warranty. This is Ad Fraud in Washington State, completely illegal.

Channing my salesman was awesome. Smooth buying process and would send friends and family to see him.

Just a shout out to Jordan saying thanks again for going above and beyond to get us the best truck ever. Thought you might like to see what all we have done to customize it. We upgraded the brakes to drilled and slotted rotors and ceramic pads. We put a perfomance chip in it. Tinted the windows accented the paint job and put a new deep cell battery in it for our next upgrade, wheel lights and ground effects. We still get comments daily from people every where saying how much they love the truck, especially the color. If you are reading this and are looking for a dealership where everyone will go the extra mile for you, in a totally laid back no pressure atmosphere, that has great vehicles at even better prices Motors Northwest is what you are looking for. They are simply the best.

This can't be excused, the consumer gives up their life for the dollars they earn! MN hides fees with no integrity about it

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2 years ago

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2 years ago

Channing was super helpful with my new vehicle purchase. I recommend Channing Sentz and Motors Northwest!!

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2 years ago

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2 years ago

Great dealership! The building is clean and everyone was friendly. Nice environment. Our salesperson Channing was very helpful and friendly!

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6 years ago

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3 years ago

Great experience here ask for Nick he got me a good deal on my Tacoma. Keith even gave me a snack

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Ask the Community - Motors Northwest

Review Highlights - Motors Northwest

“So I came back to see Bill,JT and the rest of the crew here at Motors Northwest to trade in my 2010 Ford Fusion.”

Mentioned in 12 reviews

Read more highlights

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Curbside Motors - You gotta be kidding me

Curbside Motors

(106 reviews)

Amazing customer service and extremely helpful!! We had seen…read moregreat reviews for this lot and decided to go check them out. We met Kevin who greeted us and showed us a great variety of cars that were realistic to my budget, while also having all the luxury components I was looking for. He made us feel taken care of by searching for the perfect car for me. We saw a great car but at the time we noticed it, it had already been spoken for and was a bit too nice for me, so we decided to wait a few days to make a purchase there. And in less than a week Kevin gave us a call to inform us the car I really wanted was available, and within budget. Within hours I was driving my new car home!! He was very helpful finding the perfect car for me, and I am so excited!! Everyone there is very welcoming and helpful! I also wanted to mention Jessica. She was extremely nice and very insightful, she goes through every financial aspect in a way that makes the regular person understand the financial side of car-owning. She has great references for services and makes sure that everything is taken care of. Curbside motors is an amazing establishment, i will be recommending everyone to go check them out!!

DO NOT BUY A CAR FROM THIS MAN.HE IS A SCAM ARTIST WE WILL BE CONTACTING THE DMV/DOL, ATTORNEY…read moreGENERAL AND THE FEDERAL COMMISSIONS DO NOT BUY FROM HIM!!!!MAX SPECIFICALLY I am absolutely furious. I bought a PT Cruiser from this seller for $2,500 THREE WEEKS AGO because I needed a SAFE and RELIABLE vehicle. I told him that I have frequent chemotherapy appointments, and that I needed this car to get me back and forth to the HOSPITAL and to get my child to and from school we just moved here from Iowa and I needed something affordable and safe . He told me the car was fine and safe. I also bought THIS specific car for sentimental reasons. I genuinely thought this seller was kind and helpful and that I could trust him. I was wrong. He KNEW about the problems with this car. The Carfax shows that the radiator had been replaced THREE TIMES within the previous year. THREE TIMES. That information was not disclosed to me, and that part of the vehicle history was left out of the paperwork I was given. The car started overheating shortly after I bought it. I replaced the radiator cap. I replaced the thermostat. It STILL overheated. Then, three weeks after buying it, the car broke down WHILE I WAS ON MY WAY TO THE HOSPITAL. I HAVE CANCER. I was literally on my way to the ER when the vehicle this man told me was "fine and safe" overheated and left me stranded. I could have lost my life! I finally took it to a mechanic, and now I am being told I could be looking at a major engine problem, potentially a $10,000 motor replacement or thousands of dollars in additional repairs. My husband went to confront the seller about what happened, and he didn't seem to care AT ALL. Instead, he offered us $500 as a trade in because "that's what it's worth." WHAT??? So you sold me a car for $2,500 THREE WEEKS AGO, knowing the history and knowing what was wrong with it, and now that it has broken down, suddenly it's only worth $500? I also want to mention that when I told him I wanted to go home and think about buying the car, he became extremely pushy and kept pushing me until I finally bought it. At the time, I thought he was just being helpful and enthusiastic. Knowing what I know now, that interaction makes me extremely uncomfortable. I told this man exactly why I needed a reliable vehicle. He knew I needed to get to the hospital. He knew I needed to get my child to school. And he knew about the vehicle's history. Yet he still sold it to me and told me it was fine and safe. I am not angry because I bought an older car that needed normal maintenance. I am angry because I was not given the full history of the vehicle and was told it was safe when there were serious problems that had apparently been occurring repeatedly. There is nothing "fine" or "safe" about a car that leaves someone stranded on the way to the HOSPITAL! If you are considering buying a vehicle from this seller, DONT! If you have to GET THE COMPLETE CARFAX, HAVE THE VEHICLE INDEPENDENTLY INSPECTED, AND DO NOT LET YOURSELF BE PRESSURED INTO BUYING IT. I trusted this seller. I genuinely thought he was a kind person who was helping me get a car I desperately needed. Instead, three weeks later, I am left with a car that may need thousands of dollars in repairs and a seller who apparently thinks $500 is an acceptable solution! IN THIS ECONOMY?!?! I would NEVER recommend this seller after what happened to me.

CarHop Auto Sales and Finance

CarHop Auto Sales and Finance

(62 reviews)

thank you if it was not for carhop i would…read morenot be driving right now they gave me my suv and stuck to there word when i filled out the app every auto lot up and down south tacoma way did not i got approved several times only to be told no or wanted almost the amount of the car just wanted to say thank you again car hop in tacoma THANK YOU FOR MY SUV SANDY WADE

Avoid this location. I spent days lining things up before I ever set foot in the door -- four…read moreseparate phone calls and 20-30 text messages with Crystal and Tina, going over my situation in detail and trying to get pre-approved before making the trip out. When I got there, I had to fill out the exact same information all over again: on paper, then again on their computer, even though I had already uploaded my documentation online. Nobody in the office seemed to know that documentation existed. They sent my file to underwriting, then told me to take the car for a test drive, and if I liked it, to stop at WinCo on the way back and get a money order for the $700 down payment. I did exactly that. When I got back, they denied me -- after I'd already spent the money order, taken the drive, and treated the deal as essentially done. I live 40 miles away. I was left standing in a rough part of Tacoma with no vehicle and no way home. While I was leaving, I watched them try to steer another customer, a young woman, into a beat-up car well outside what looked like a fair match for her, without showing her other vehicles on the lot that were actually in her price range. Between the redundant runaround, being sent to spend money on a "sure thing" that wasn't, and what I watched happen to another customer on my way out, this felt like a textbook bait-and-switch. I would not recommend this dealership to anyone.

Enterprise Car Sales

Enterprise Car Sales

(39 reviews)

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

Motors Northwest - car_dealers - Updated October 2026

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