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Tacoma, WA

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Motors Northwest

3.4 (173 reviews)
Open • 9:00 am - 7:00 pm

Services - Motors Northwest

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Check engine light on when leaving lot after purchase

So, Wife and I purchased a 2015 Tahoe from Motors Northwest on 04/19 and when we went to leave the check engine light came on. Salesman (Carl) stated they will fix it whatever it is and it was Saturday evening and no open shops to look at it. I filled up the SUV that evening and the gas cap was loose while driving home I thought I smelled gas fumes. I checked the code and it was an emission code and stated possible loose gas cap. I reset the system and erased code. I made contact with Amanda at the dealership and told her would be in Monday to drop off keys and about the check engine light issue. 04/21 monday I returned to Northwest Motors with the rest of my keys to my 2022 trade in I told the salesman what had happened and was told that if it comes back on to let them know. 05/05-05/06 I have been in contact with Motors Northwest regarding check engine light coming back on and told them was coming in to get it looked at and it was the same code so clearly an problem exists and the loose gas cap was not it. 05/06When I pulled in and walked in the door the salesman (Carl) was extremely rude no greeting or anything, when I mentioned about getting the vehicle fixed, he ushered me out quickly. I was pointed and shown where their repair shop was and waited for someone from Motors Northwest to tell me what to do, after all this salesman told me the dealership would take care of it.I waited 15 minutes no salesman. I finally went into repair shop and had to make numerous contacts at Motors Northwest to get vehicle looked at and the repair shop needed authorization to look at and diagnose. I talked with Mechanic and told him about the gas fumes coming inside vehicle and it was the same code as before. Mechanic sent over estimate to fix. Mechanic stated he ran tests and valve not opening which why fumes coming into vehicle. 05/07 I am now being told that Motors Northwest will NOT fix vehicle and not honoring their word, vehicle cannot be driven with the fumes coming inside. In 2 weeks since purchase I have driven a total of 150 total miles so obviously this was an issue before and looks like was hidden in order to sell vehicle.

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Timothy T.

My wife found a vehicle listed on FB Marketplace through this dealer. Upon arrival we spoke with Nick who was super helpful and very laidback, absolutely no pressure. He helped us find the vehicle on their lot, he was very knowledgeable on the vehicle history and info, provided the carfax and let us test drive. My wife loved the car and it checked all the items on our list so we sat down to talk some numbers. We came in with a pre-approval letter from our credit union and Nick helped us check through their in-house financing for a better rate and we were able to secure a loan with an even lower rate and monthly payment! He even went to bat for us to negotiate the absolute lowest price for our new car. Super stoked with this experience, and I would definitely recommend Nick Romanov or any of the other reputable sales representatives at M Motors NW!

Ford 2020

Tony T was great, awesome guy, we were able to negotiate to a very comfortable price. My girlfriend got a great condition, low mileage 2020 ford and we are exciting for the new car in the family!

Katelin M.

Warning: Fraud. Finance manager told me to get financing through CapitalOne, which I did. After - I was still required to apply for financing through their website. My credit score took a 21 point hit! We were ready to sign the paperwork and they would not sell me the car without buying their Extended Warranty. This is Ad Fraud in Washington State, completely illegal.

Channing my salesman was awesome. Smooth buying process and would send friends and family to see him.

Just a shout out to Jordan saying thanks again for going above and beyond to get us the best truck ever. Thought you might like to see what all we have done to customize it. We upgraded the brakes to drilled and slotted rotors and ceramic pads. We put a perfomance chip in it. Tinted the windows accented the paint job and put a new deep cell battery in it for our next upgrade, wheel lights and ground effects. We still get comments daily from people every where saying how much they love the truck, especially the color. If you are reading this and are looking for a dealership where everyone will go the extra mile for you, in a totally laid back no pressure atmosphere, that has great vehicles at even better prices Motors Northwest is what you are looking for. They are simply the best.

This can't be excused, the consumer gives up their life for the dollars they earn! MN hides fees with no integrity about it

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2 years ago

Channing was super helpful with my new vehicle purchase. I recommend Channing Sentz and Motors Northwest!!

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2 years ago

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2 years ago

Great dealership! The building is clean and everyone was friendly. Nice environment. Our salesperson Channing was very helpful and friendly!

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6 years ago

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3 years ago

Great experience here ask for Nick he got me a good deal on my Tacoma. Keith even gave me a snack

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Ask the Community - Motors Northwest

Review Highlights - Motors Northwest

“So I came back to see Bill,JT and the rest of the crew here at Motors Northwest to trade in my 2010 Ford Fusion.”

Mentioned in 12 reviews

Read more highlights

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Titus-Will Used Cars- Lakewood

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Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

South Tacoma Honda - This is the open lockbox, within reach of the entrance to the service department, right where ppl stand around. Code on door, never locked.

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Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Absolute rip-off artists. DO NOT go here…read more The service desk staff are paid on commission, and they will "recommend" repairs that are not necessary. The technicians and mechanics in the back know what they're seeing. The service desk takes that information, decides what they can use, and repackages it into a message designed to create concern and get the customer to authorize additional work, even when no repair is actually needed. The techs/mechanics will contradict the lies of the service desk staff, who are sales guys, not tech/mechanics. It is dishonest, manipulative, and clearly designed to separate customers from their money. There is a reason they try to prevent the tech/mechanics from interacting with customers. It's YOUR car, you should have the right to speak to person who makes the observations and can speak about the issues. I have seen service desk staff completely tell a different story to a customer than what the tech/mechanic tells them. If you make the mistake of bringing your car here, ask the service desk these questions directly and firmly: 1. Is the repair you are recommending 100% necessary? 2. Is the part you are recommending I replace currently NOT functioning? 3. If I take my car to two independent mechanics, will they agree that this repair is necessary? (They will try to create concern saying another mechanic can provide the same type of warranty they can). 4. Have them put the problem, the recommended repair, and the reason you say it needs to be done in writing by way of a written quote. Then tell them you'll think about it and leave, provided the car is safe to drive. The only time I personally would authorize additional work on the spot is if they explicitly tell me the problem is critical and the vehicle is unsafe to drive. And even then, I would want them to put that statement in writing. If you push back, expect some line about Honda backing or warranting its work in ways an independent shop supposedly can't. Again, that's beside the point. It creates another concern they can use to manipulate the customer instead of answering the simple question: Does this part actually need to be replaced or not? They are highly commissioned. In my experience, they are dishonest. And there is a reason customers deal with commissioned service desk staff instead of being able to speak directly with the technicians and mechanics who actually inspected the vehicle. Do not blindly trust their recommendations. Get everything in writing. Take the quote somewhere else. Get a second opinion. Also, see how they respond when you ask to speak to the tech who works on your car. They have time to talk to the service desk, and the customer can easily be brought into that convo. More to come...

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Well, it's cold as heck inside. Coffee was empty the whole time. Whatever the service department…read moretells you as far as a time frame, triple it. If you aren't actively engaged in the act of buying a car no one will make eye contact with you. The service department staff is really nice though.

Motors Northwest - car_dealers - Updated October 2026

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