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Tacoma, WA

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Motors Northwest

3.4 (173 reviews)
Open • 9:00 am - 7:00 pm

Services - Motors Northwest

Auto loan

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Check engine light on when leaving lot after purchase

So, Wife and I purchased a 2015 Tahoe from Motors Northwest on 04/19 and when we went to leave the check engine light came on. Salesman (Carl) stated they will fix it whatever it is and it was Saturday evening and no open shops to look at it. I filled up the SUV that evening and the gas cap was loose while driving home I thought I smelled gas fumes. I checked the code and it was an emission code and stated possible loose gas cap. I reset the system and erased code. I made contact with Amanda at the dealership and told her would be in Monday to drop off keys and about the check engine light issue. 04/21 monday I returned to Northwest Motors with the rest of my keys to my 2022 trade in I told the salesman what had happened and was told that if it comes back on to let them know. 05/05-05/06 I have been in contact with Motors Northwest regarding check engine light coming back on and told them was coming in to get it looked at and it was the same code so clearly an problem exists and the loose gas cap was not it. 05/06When I pulled in and walked in the door the salesman (Carl) was extremely rude no greeting or anything, when I mentioned about getting the vehicle fixed, he ushered me out quickly. I was pointed and shown where their repair shop was and waited for someone from Motors Northwest to tell me what to do, after all this salesman told me the dealership would take care of it.I waited 15 minutes no salesman. I finally went into repair shop and had to make numerous contacts at Motors Northwest to get vehicle looked at and the repair shop needed authorization to look at and diagnose. I talked with Mechanic and told him about the gas fumes coming inside vehicle and it was the same code as before. Mechanic sent over estimate to fix. Mechanic stated he ran tests and valve not opening which why fumes coming into vehicle. 05/07 I am now being told that Motors Northwest will NOT fix vehicle and not honoring their word, vehicle cannot be driven with the fumes coming inside. In 2 weeks since purchase I have driven a total of 150 total miles so obviously this was an issue before and looks like was hidden in order to sell vehicle.

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Timothy T.

My wife found a vehicle listed on FB Marketplace through this dealer. Upon arrival we spoke with Nick who was super helpful and very laidback, absolutely no pressure. He helped us find the vehicle on their lot, he was very knowledgeable on the vehicle history and info, provided the carfax and let us test drive. My wife loved the car and it checked all the items on our list so we sat down to talk some numbers. We came in with a pre-approval letter from our credit union and Nick helped us check through their in-house financing for a better rate and we were able to secure a loan with an even lower rate and monthly payment! He even went to bat for us to negotiate the absolute lowest price for our new car. Super stoked with this experience, and I would definitely recommend Nick Romanov or any of the other reputable sales representatives at M Motors NW!

Ford 2020

Tony T was great, awesome guy, we were able to negotiate to a very comfortable price. My girlfriend got a great condition, low mileage 2020 ford and we are exciting for the new car in the family!

Katelin M.

Warning: Fraud. Finance manager told me to get financing through CapitalOne, which I did. After - I was still required to apply for financing through their website. My credit score took a 21 point hit! We were ready to sign the paperwork and they would not sell me the car without buying their Extended Warranty. This is Ad Fraud in Washington State, completely illegal.

Channing my salesman was awesome. Smooth buying process and would send friends and family to see him.

Just a shout out to Jordan saying thanks again for going above and beyond to get us the best truck ever. Thought you might like to see what all we have done to customize it. We upgraded the brakes to drilled and slotted rotors and ceramic pads. We put a perfomance chip in it. Tinted the windows accented the paint job and put a new deep cell battery in it for our next upgrade, wheel lights and ground effects. We still get comments daily from people every where saying how much they love the truck, especially the color. If you are reading this and are looking for a dealership where everyone will go the extra mile for you, in a totally laid back no pressure atmosphere, that has great vehicles at even better prices Motors Northwest is what you are looking for. They are simply the best.

This can't be excused, the consumer gives up their life for the dollars they earn! MN hides fees with no integrity about it

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4 years ago

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2 years ago

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2 years ago

Channing was super helpful with my new vehicle purchase. I recommend Channing Sentz and Motors Northwest!!

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2 years ago

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3 years ago

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2 years ago

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6 years ago

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2 years ago

Great dealership! The building is clean and everyone was friendly. Nice environment. Our salesperson Channing was very helpful and friendly!

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6 years ago

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3 years ago

Great experience here ask for Nick he got me a good deal on my Tacoma. Keith even gave me a snack

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2 years ago

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Ask the Community - Motors Northwest

Review Highlights - Motors Northwest

“So I came back to see Bill,JT and the rest of the crew here at Motors Northwest to trade in my 2010 Ford Fusion.”

Mentioned in 12 reviews

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CarHop Auto Sales and Finance

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Motors Northwest - car_dealers - Updated October 2026

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