Amazing service, in and out extremely fast if you have everything in order. Glad i came.read more

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

If you want a vehicle with a bad transmission come here !! Haven't even had it for 2 months already…read morehaving issues. If I could cancel the loan and get my money back I would ! Do not trust em here Mike was my sales guy he'll lie to get you into anything

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Can't say enough about this place! Great team. I worked with Ovi during my test drive, who was…read morefairly new to the company. He was very knowledgeable about the car I was interested in, and they provided a great price! I will be a lifelong customer as long as they are in business!

My daughter, Leslie, purchased a 2017 Mini Cooper Countryman S all4 yesterday, 8/8/2026. Our first…read moreinteraction was with Carl who motioned us into the driveway of the dealership and welcomed us and introduced himself with a friendly smile then introduced us to our sales associate associate, Diego, who did a very good job explaining the vehicle's operation then going on a test drive with my daughter. The negotiation with Diego was well done with Chris helping out and we finalized the deal with them and my daughter drove it home that afternoon with a smile on her face. We were pleased with the overall experience at Motors Northwest and highly recommend them. Leslie and Ron

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

I am seriously impressed with these guys!!! I think used car salesmen get a bad rep. I went in…read morethere, testdrove a car, put in an offer, then they gave me their bottom price... which by the way was a tad under bluebook for the car I wanted... we decided to buy this super sweet 2006 Baja! Super clean, super awesome! Long story short... everybody I talked to at that dealership was real honest and super nice! I bought the car, after some hassle with the bank loans... anyways, I went back to the dealership the day after I bought my used car.. they put the canopy on it; no charge... then my car , a manual, wouldn't go into gear?!!! I seriously thought they sold me a lemon! Then, the manager, Sean, he reassures me that they can keep it safe overnight, then get a quote from the mechanic shop.. I was upset about my car not running nice, so I left it there and had somebody pick me up in parkland... They very next day, these guys literally payed for my car to get fixed; they don't have to do shit after you leave the lot! They put it in a shop, got my car fixed and gave it back within 24 hours! No extra charge!!! These guys are the people you want to do business with! I'm still in awe about how awesome these guys are

After reading the reviews about this place, and doing research on the cars they have, we decided to…read moregive it a try considering they have a great first time buyers, and I'm so glad we did! The salesman that helped us was Joon he was so professional and so nice, made the process feel like an absolute breeze! I took my car home and noticed something wrong, and spoke to Joon about it, next day Joon had me bring the car back and brought it to the mechanic & got it fixed at no extra charge to me! I would absolutely recommend JRS Auto Sales!

thank you if it was not for carhop i would…read morenot be driving right now they gave me my suv and stuck to there word when i filled out the app every auto lot up and down south tacoma way did not i got approved several times only to be told no or wanted almost the amount of the car just wanted to say thank you again car hop in tacoma THANK YOU FOR MY SUV SANDY WADE

Avoid this location. I spent days lining things up before I ever set foot in the door -- four…read moreseparate phone calls and 20-30 text messages with Crystal and Tina, going over my situation in detail and trying to get pre-approved before making the trip out. When I got there, I had to fill out the exact same information all over again: on paper, then again on their computer, even though I had already uploaded my documentation online. Nobody in the office seemed to know that documentation existed. They sent my file to underwriting, then told me to take the car for a test drive, and if I liked it, to stop at WinCo on the way back and get a money order for the $700 down payment. I did exactly that. When I got back, they denied me -- after I'd already spent the money order, taken the drive, and treated the deal as essentially done. I live 40 miles away. I was left standing in a rough part of Tacoma with no vehicle and no way home. While I was leaving, I watched them try to steer another customer, a young woman, into a beat-up car well outside what looked like a fair match for her, without showing her other vehicles on the lot that were actually in her price range. Between the redundant runaround, being sent to spend money on a "sure thing" that wasn't, and what I watched happen to another customer on my way out, this felt like a textbook bait-and-switch. I would not recommend this dealership to anyone.

My old car died so I urgently needed a vehicle. I'm new to Tacoma so I knew nothing about local…read moredealerships. I had no luck at the other lots because of my bad credit and very low budget so I went to CarPros. I'm so happy I did. I told Conner about my financial situation the moment I stepped on the lot but he still treated me as if I was shopping for a luxury vehicle. We figured out a price range within my means and he recommended a 2015 Kia Forte LX in great condition with low mileage. He was knowledgeable about the vehicle and it's history and it all checked out on the CarFax report. He didn't try to up-sell me at all. I saw that he and Ed put a lot of effort into finding financing options and I really felt like a valued customer throughout the process. I definitely recommend CarPros to find a reliable vehicle at an affordable price. Love the car!

What a weird interaction with this place…read more.. I've been looking for a new vehicle for months and have a very specific model in mind. They had it on their website at the "Car Pros Credit Care" location, so I submitted my contact info and was promptly responded to by early next morning. I had work that morning and couldn't get to any of them, but they called, texted, and emailed about me coming in to "see the car" all in the span of a few hours. Eventually, I responded back and set up an appointment. Autumn was very pleasant to speak with (over text/email). For some reason, she wanted me to go to the Car Pros KIA location and that she'd have the car sent over. The distance wasn't too far apart from each other, so I said, "Why not?" And agreed to an appointment at the Car Pros KIA location for the car I messaged about and not at the "Car Pro Credit" location that I originally inquired about. Come the day of the appointment, I made the 21-mile drive to the dealership and aimlessly walked around until I stumbled upon Moe, who I guess would be my salesman. Moe... very nice and delightful guy to speak with. I told him I was there for a certain car and he told me, "Oh, I don't think it's ready yet" and began trying to ask me questions to which was clear his intent was to get me to purchase a different car than the one I came in to see. Presumably, one that has been sitting on their lot for a while or something. I wanted to roll my eyes so hard. Then he leaves to "check it out," and after 5 minutes or so, he's gesturing me to come with him outside... We're walking around the building to a car to which he tells me to get in... I ask him where we're going, and he tells me "to the other lot where the car is." As he's pulling out and driving towards the exit, he starts telling me about reserving the car by putting $1000 down because it's a hot seller." Like sir, I know. That's why I want it. As he pulls out of the lot, he tells me the car isn't ready and I won't be able to test drive it today, but I should put $1000 down to reserve it. Lol, SIR, I will NOT be putting $1000 down to reserve a car that I haven't even driven. I immediately told him no and to bring me back before he went any further. We shook hands, and I gave him my contact info (at his request) so that when the car is "ready," he will let me know. I left and drove 21 miles back home. Honestly, the whole 10-15 minute interaction with them left such a bad taste in my mouth that I will not be returning to purchase a car. Obvious high-pressure sales tactics, and they reply so promptly only to fail to do their part in communicating such an important detail such as the car not being "ready." Also wanted to add in the fact that it almost felt like I was being kidnapped lol. Like why are you telling me to get into this car without telling me where we're going and why. "Let me go check on it," just to come back and be like, "Get in this car." And then why have me go to another location just to attempt to kidnap me to bring me to the original lot I inquired about?... Was that even a sales tactic? Jeez. All in all, I just wanted to buy a car. Wasn't looking to play your little games. You lost a sale.

You will not be dissapointed with the friendly, easy going manner of Keith Messmer. He made the…read morelicensing paperwork super easy. The vehicle was in perfect shape. I would 100% shop here again. Best car shopping experience.

Excellent, excellent, excellent. If your tired of car salesmen without conscience try these guys…read more The owner is truly awesome and a straight shooter. Best deals and FABULOUS PRICES.

Person who answered the phone (female) was outstanding, detailing places to find what Benchmark…read moredidn't have, prices, and phone number...I just had to write this review to share how tremendously thorough, transparent, and neighborly and kind this was. This is exactly what one wants in a retailer selling something as important as OEM automobile parts that are being recycled. Benchmark went above and beyond, earning my trust. Thank you!

Great people to deal with. Brad is the best, he is always so willing to be helpful. Abe, owner is…read moregreat, very fair with pricing