Today, I walked in to the Tacoma United Finance Office. I explained my situation, what I got, was…read moreunderstanding and a sincere willingness to find a solution. That is exactly what Dawn did. She Virtually took me by the hand, guided me through the process and within a few short minutes a dire situation for me was turned in to a positive one. She was my light in the dark. some might say "she was just doing her job " No! she went way beyond, and for that I am so grateful.. when someone takes the time (think it through) to really help another person in need. The impact it has on that person can mean so much more. I am so glad I called the Tacoma office and Dawn said come on in, let's see what we can do. and they did... My deepest appreciation The entire office, Shows a level of customer service, that if I were the owner of this organization would make me very proud. Steve..

I am not a customer of this company, but I had a concerning experience with a repossession agent…read morethey sent to my property. The agent came to my home looking for a vehicle that was not located there. I clearly informed him that this is private property, that I am not the borrower, and that the vehicle was not present. Despite that, he spoke over me, became increasingly aggressive, and stated he would return daily. He also refused to identify himself, his company, or who he represented when asked, which raised serious concerns. There was no reason to continue the interaction once it was made clear the borrower and vehicle were not at this address. The situation felt unnecessarily confrontational and could have been handled in a more professional and respectful manner. If this reflects how repossession activity is handled, it raises concerns about the company's professionalism and training of its agents. I strongly encourage this company to ensure their agents: Clearly identify themselves Respect private property boundaries De-escalate situations rather than escalate them This experience was stressful and avoidable.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

About a month ago I bought a car from this dealer. Sean was a sales person. He works good and he…read moregets 4stars(minus one for involving in these shady schemes), but the thing is that sales person makes a sales and paperwork is on financing department, which has dishonest attitude to customers. In addition to the fact that the car requires investments(transmission, oil pan leak, rear rotors etc), which I found out about when signing the papers, the owner of the company Antonio said that with an installment plan for three months, their company will be listed on the title, but if I make a payment before August 8, the title will come with my name without adding their company to it. While at the dealer, I said that I would come and pay everything before August 8, since I do not want anyone to be listed on the title. Today, on August 5, I talked to Antonio, who, as it turned out, is also a finance manager. He said that they will check if they have already requested the Title, to which I said that I have three more days to make the payment, which I intend to make before August 7, since I do not want to see anyone in the title except me, but he began to explain to me with everyone that they send the documents in the first week, and perhaps the title already has their name and I will have to re-register it at my own expense. As a result, we had a conflict because they lied at the beginning regarding the payment until August 8. Also, this person systematically interrupted and I had to raise my intonation so that he would stop interrupting and start listening, which is extremely unprofessional on his part. The result of what came out: additional expenses for the car, lies during the transaction, incompetent behavior in the dialogue and incompetent attitude to the sale with added problems for the buyer. I do not think that I will recommend this dealer to anyone, rather I will voice it so that they avoid it. I will also add information to the reviews on how the situation was resolved so that people can soberly evaluate the work with this dealer. I will also add info on BBB, YELP, and other platforms to make sure people will be prepared

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Great customer service, definitely a cut above the competition from what I've experienced in the…read moreTacoma area. Jerry and especially Anthony were extremely welcoming, and patient with my inexperience when buying from a dealer. I believe that is deserving of a 5 star experience by itself. As for the car pricing and quality, only time will tell its worth; I have high expectations from its Toyota make and car history however so I'll leave the second half pending for now.

Everything went well I'm out of state so I needed a lot of information upfront to make sure that…read moreeverything was great with the car that I was looking at and it was Amanda and Tony provided great videos and information. The owner JT and the manager Zeke were helpful also Tony. My salesman had the car gassed up and cleaned up and ready to test drive when I got there and we drove as far as we needed to to make sure everything was good Jordan who handles the paperwork is super efficient. Very clear with how all of the paperwork fits together. I bought a lot of cars. Nobody's organized it as fast as he does. I'm super happy with my new purchase

We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service…read more Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

I purchased a used car and applied for a gap / service insurance through this dealership. later I…read moredecided to sell it and therefore contacted J J in February this year for cancellation, i went through difficulties with false promises from Kristy and decided to contact America guardian warranty services and the refund was made through this dealer, it's already three weeks now and I have not heard from them, I'm still waiting with frustration,

After reading the reviews about this place, and doing research on the cars they have, we decided to…read moregive it a try considering they have a great first time buyers, and I'm so glad we did! The salesman that helped us was Joon he was so professional and so nice, made the process feel like an absolute breeze! I took my car home and noticed something wrong, and spoke to Joon about it, next day Joon had me bring the car back and brought it to the mechanic & got it fixed at no extra charge to me! I would absolutely recommend JRS Auto Sales!

You can sell vehicle ma that don't fail the drivers ever other month. I'll be seeing yall in court…read moreover this Chevy sonic. Every engine yall have put it not only has come with their own repairs yall don't cover. And now the 3rd engine has a blown head gasket. Plus other issues like a front end cover seal needing replaced. I've put in well over $5000 in repair plus whatever yall hav done to it. I'm done I advise everyone who is needing to car stay clear of this place.

I visited this place to get a car as I was low on funds and have bad credit. The store manager,…read more"T", I wont give her full name, offered to take me for a test drive. While directing me she was flirting the whole time. She directed me to a back street where she offered me oral satisfaction in trade for purchasing the car. 5 stars for the dome! Did not end up buying a car, sales team couldn't work with me.

What a weird interaction with this place…read more.. I've been looking for a new vehicle for months and have a very specific model in mind. They had it on their website at the "Car Pros Credit Care" location, so I submitted my contact info and was promptly responded to by early next morning. I had work that morning and couldn't get to any of them, but they called, texted, and emailed about me coming in to "see the car" all in the span of a few hours. Eventually, I responded back and set up an appointment. Autumn was very pleasant to speak with (over text/email). For some reason, she wanted me to go to the Car Pros KIA location and that she'd have the car sent over. The distance wasn't too far apart from each other, so I said, "Why not?" And agreed to an appointment at the Car Pros KIA location for the car I messaged about and not at the "Car Pro Credit" location that I originally inquired about. Come the day of the appointment, I made the 21-mile drive to the dealership and aimlessly walked around until I stumbled upon Moe, who I guess would be my salesman. Moe... very nice and delightful guy to speak with. I told him I was there for a certain car and he told me, "Oh, I don't think it's ready yet" and began trying to ask me questions to which was clear his intent was to get me to purchase a different car than the one I came in to see. Presumably, one that has been sitting on their lot for a while or something. I wanted to roll my eyes so hard. Then he leaves to "check it out," and after 5 minutes or so, he's gesturing me to come with him outside... We're walking around the building to a car to which he tells me to get in... I ask him where we're going, and he tells me "to the other lot where the car is." As he's pulling out and driving towards the exit, he starts telling me about reserving the car by putting $1000 down because it's a hot seller." Like sir, I know. That's why I want it. As he pulls out of the lot, he tells me the car isn't ready and I won't be able to test drive it today, but I should put $1000 down to reserve it. Lol, SIR, I will NOT be putting $1000 down to reserve a car that I haven't even driven. I immediately told him no and to bring me back before he went any further. We shook hands, and I gave him my contact info (at his request) so that when the car is "ready," he will let me know. I left and drove 21 miles back home. Honestly, the whole 10-15 minute interaction with them left such a bad taste in my mouth that I will not be returning to purchase a car. Obvious high-pressure sales tactics, and they reply so promptly only to fail to do their part in communicating such an important detail such as the car not being "ready." Also wanted to add in the fact that it almost felt like I was being kidnapped lol. Like why are you telling me to get into this car without telling me where we're going and why. "Let me go check on it," just to come back and be like, "Get in this car." And then why have me go to another location just to attempt to kidnap me to bring me to the original lot I inquired about?... Was that even a sales tactic? Jeez. All in all, I just wanted to buy a car. Wasn't looking to play your little games. You lost a sale.

Had a wonderful experience at Car Pros Credit with Bella my salesperson, Jason the manager, and Jon…read morewho did the financing! The whole team worked diligently to find a car for me that was within my terms and budget. They were very courteous and engaging during the whole process. There was no high pressure sales and it was stress free. They really left all the decision to me, explained the financing very thoroughly and answered all my questions. As a result I got a great car that I really love!!!! I highly recommend going to them if you looking to purchase a car.

You will not be dissapointed with the friendly, easy going manner of Keith Messmer. He made the…read morelicensing paperwork super easy. The vehicle was in perfect shape. I would 100% shop here again. Best car shopping experience.

Excellent, excellent, excellent. If your tired of car salesmen without conscience try these guys…read more The owner is truly awesome and a straight shooter. Best deals and FABULOUS PRICES.

Person who answered the phone (female) was outstanding, detailing places to find what Benchmark…read moredidn't have, prices, and phone number...I just had to write this review to share how tremendously thorough, transparent, and neighborly and kind this was. This is exactly what one wants in a retailer selling something as important as OEM automobile parts that are being recycled. Benchmark went above and beyond, earning my trust. Thank you!

Great people to deal with. Brad is the best, he is always so willing to be helpful. Abe, owner is…read moregreat, very fair with pricing