Update. I drove my car off the lot and 10 mins down the road it Threw an ABS code. I was really…read moreworried because everything was signed, and Maxx Auto could have just washed their hands of me. They totally took care of me! It was a nightmare for them NOT me. They took the car back got it fixed gave me a loaner for free. I have had the car back and it's been great for a month. MY HIGHEST review and recommendation. ESPECIALLY John the service manager.

I came looking to upgrade to an SUV that meets all the needs of a first-time Mom! The staff was…read morevery accommodating to all my questions and doubts. I also had a trade-in that I wanted to do. They met every requirement I needed to move forward with a car, and that's exactly what happened. They are willing to listen and take action. Very pleased with the car and customer service! I highly recommend this dealership!!

R-E-S-P-E-C-T and I-N-T-E-G-R-I-T-Y. Yes, respect and integrity are the two words that embody our…read moreoverall impression and experience with Moody Motors. We had been without a car of our own for almost three months following an accident that totaled our beloved 1991 Volvo. We had had to turn to friends to drive us to various car lot and dealers all over Tacoma and Pierce County in search of our next vehicle. It was exhausting and discouraging. Then after my mind was numb from all of the disappointments at other dealerships, my husband spotted an ad online for a compact SUV, a 2013 Chevrolet Equinox LT. The Carfax report on the vehicle was clean and clear. NO accidents. ONE owner. Documented by Carfax as a "GREAT VALUE." Well, it sounded too good to be true. Especially after all of the other disappointments elsewhere and being flat-out lied to by another dealership that I won't name here. We enlisted a good friend from University Place to drive us all the way out to Parkland to see this vehicle. My husband first saw the ad on a Thursday, but we couldn't get out there until Monday. It seemed (to me) that it would certainly have been sold by then and we would have driven all the way out there for nothing. But there it was! And it was a beauty! SPOTLESS! ABSOLUTELY IMMACULATE -- INSIDE and OUT. Not a dent or a ding anywhere. Upholstery and carpet in PRISTINE condition. The mileage was right what we were looking for, too. And it was close to our budgeted amount, just a little over what we had budgeted. "Moody" (the business owner himself) allowed us to negotiate the final price down to the penny of exactly what we had to work with -- even though it was worth much, much more. We felt incredibly blessed. We have owned the vehicle now for more than a month. It starts every time. It runs flawlessly. It's not just a new car to us. It feels like it's a brand-new car. When my husband and I were talking about a 'name' for the new car, we decided that since the Chevrolet Equinox LT is our new "pride and joy" we would simply call 'her' "Joy". "Moody" and his other staff employees ALL treated us with respect, kindness, thoughtfulness, compassion, and consideration. We simply could not ask to be treated better than we were at Moody Motors. Special thanks also to Washington State Employees Credit Union (WSECU) for making it all possible. "Moody" told us that he has been in business for 13 years at a Lakewood location, but had moved to the location on Pacific Avenue about a year before we bought the Chevrolet Equinox LT. To find the current location (this may help you picture where it is) is where Warthog Barbeque Pit used to be located. As you see, we highly recommend Moody Motors for the purchase of your next vehicle.

From the owner: At our used car dealership, we’re proud to offer a hassle-free, trustworthy, and affordable…read morecar-buying experience. As a family-owned and operated business, we treat every customer like part of the family—whether you're a first-time buyer or trading in for an upgrade. Every vehicle on our lot is certified pre-owned, thoroughly inspected, and comes with a clean title guarantee, so you can drive with confidence. We offer low-mileage vehicles at competitive prices, with financing options available for all credit scores—including Buy Here Pay Here programs to make ownership easy and accessible. We're more than just a dealership—we’re a part of the community. With 5-star reviews, a strong base of repeat customers, and a reputation for exceptional service, we're here to help you find the right car without pressure or stress. Shop online or in person, take advantage of our virtual tours, and enjoy same-day drive away options. Plus, every purchase comes with a free warranty and after-sale support, because our relationship doesn’t end when you drive off the lot.

We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service…read more Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

Just bought a car here, they got us through the paperwork quickly, car is in good condition. They…read morewere polite, respectful and I didn't feel pressured. I'm glad we went there, and I feel confident that we got a great deal. I'd absolutely recommend them to people looking for a 'new to you' car.

Went there to buy a used car we were told that we would be contacted after minor fixes but they did…read morenot contact us back.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

After a lot of back and forth I decided not to buy their vehicle but they did what they said they…read morewould do it just wasn't the exact vehicle I was looking for so the search continues

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

Purchased a 2016 Dodge Challenger from skyline motors transaction, was smooth nice friendly staff…read morenow to all the people posting negative reviews do like I did and get a third party inspection by a qualified mechanic before you buy it's no more than 200 $$ so save yourself headaches and problems down the road it is a used car lot so buyer beware!!

The dealership has a mix of okay cars and Terrible conditioned cars let's just say if you walk in…read moreexpecting to get something cheap that's exactly what you get and if you spend a pretty penny you still run the risk of getting a hell hole of a car . I purchased a civic from these guys did not expect a 10/10 condition car but I at least expected a car that would last more then a year , they put Stop leak in the coolant of an engine that had a serious head gasket issue of course not a regular person would ever catch this . Typical Shitty dealership practices .