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    CarMax

    3.2 (104 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    New tires AWD leather seats new mats electrical works well cool:heat  Good condition  New o2 sensors  Front end aligned  Engine blown
    Alta M.

    Love it can't afford new engine! AWD New tires Michelins New radiator All electrical good Leather seats good Drives great No issues except needs new engine ! Replace no money !

    Bido was AWESOME! This is my second car from them and between my sales man Bido and Kenny in the business office I'll be back if I ever need another car. 10/10 recommend. Customer service was great. Friendly. Not trying to over sale. Just very down to earth! Thank you both!

    Carmax
    Oleksandr C.

    Gives good conditions on the car, I recommend, come, trailer, hand over everything very well, good staff

    My wife's replacement car !

    Was very impressed with the CarMax system. Picked a car up yesterday to replace a car totaled in an accident. Worked with Charity, she was awesome. I would go there for my next car

    Barely had the car for 3 months (driven 3k miles). Also looks to have some rodent droppings.
    Alfred V.

    I went here to purchase a 2018 Toyota Highlander Hybrid on April 2024. Test drove the car and was given a few minutes to do so. During the test drive, I noted a few things for them to check on such as tire tread, some scratches that should be buffed etc. I was told that before they sell a vehicle, they check everything to make sure its all good for the new buyers. Fast forward to end of July 2024, barely drove the car 3k miles since this is only a weekend car. Normally, I check and change my own engine air filter and cabin air filters quarterly. So upon checking, I found a very old and dirty cabin air filter. With what looks like rodent droppings as well. I was furious and concerned that they did not check everything that they said they did. So I called Carmax Puyallup 8/2 @3:20pm, spoke to Trish, shared my concern. Said she was going to transfer me to a manager, during the transfer the call ended. I called again and spoke to a different service agent and they told me to be rest assured that the manager has my info and will call me back. I asked if I can have the manager's name and they were hesistant to give me the name and told me to just wait. It's now 8/7 and I have not received a call.

    This was the offers the gave us. HORRIBLE. Never stepping foot into a carmax again.
    Vivienne M.

    If I could advise people on NOT coming here I would. Our engine blew yesterday and we needed to buy a car and I had heard ads about Carnax and was pre-approved before we went in. The first red flag was a sales manager coming up to us mid-way through closing our deal saying we needed to say what we made hourly instead of what the bi-weekly check amounts were. I didn't want to do that we already finished the application. Then he has us PUT THE CAR WE HAVENT EVEN BOUGHT YET ON MY INSURANCE PLAN!! BEFORE THE DEAL IS EVEN DONE. Then the sales manager calls over our sales agent and he comes back bright red and basically tells us that our proof of income isn't enough and that needs our bank statement now. At this point I'm OVER THIS. They were rude, not helpful and overall unpleasant the entire experience. We ended up going to Renton Ram Jeep and got a car for half the hassle, double the price and half the interest rate. And we were actually treated nicely. 10/10 don't waste your time at Carmax. They don't help their customers or care about them. They're really rude.

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    2 months ago

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    1 year ago

    Great customer service. Efficient transparent process. Good follow-up support. Would buy from them again.

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    3 years ago

    I had a good experience buying a car here. I was able to test drive several cars and felt no pressure to pick one.

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    We spent 3 hours at Car Max in Puyallup yesterday with Martin, who was assigned to help us out.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Washington Auto Credit

    Washington Auto Credit

    (13 reviews)

    My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

    Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

    Matthews Motors

    Matthews Motors

    (6 reviews)

    I bought my 2010 Civlc here back in Nov 2019 and I cannot say enough great things about this place!…read moreNot only were they super nice & helpful, but my car has been going strong this whole time. They won't sell you a lemon - and the next time I'm in the market for a car I'll be going here again!

    I've always been afraid to buy used cars with the impression that I'm paying for something that has…read morebeen worn and used. Also, why sell a car unless there are problems with it, right? My BF did some convincing for a few months before I started looking into used car dealerships. That's when I found Matthew Motors! Never once did I feel the pressure from them the entire time I was there. They just gave us the key to the 4runner we saw online and all the time we needed with the car. We tested the car as best as we could before finalizing the paperwork. I still remember before signing the papers, I asked what happens if there's something wrong with the car as I noticed the car was sold "as is" on the paperwork. They said to just give them a call and talk to them "after all, they are not in the market to sell defective cars". Fair enough. That same day, I drove 4runner around and my worst nightmare came true. THE. HORN. DIDN'T. WORK. Of course, I tested every button in the car BUT the horn *facepalm*. I immediately called them then took the car back the next day so they can have a look at it. Long story short, I had to take it to Toyota to get it diagnosed since they couldn't figure out what was going on. Toyota charged us over $500 just to DIAGNOSE what was going on and when I got the car back, two panels were missing, the cruise control and none of the buttons on the steering wheel worked. They insisted the issue was the spiral cable needs to be replaced which also caused the horn to fail.....alright(*eye-roll*) I took the car back to Matthew's Motor, gave them the diagnosis that Toyota gave me, then Jacob and Levi got to work. Not only did they get the horn working again, but they were also able to get the buttons on my steering wheel plus the cruise control working again(which apparently Toyota didn't plug my car back). Jacob and Levi, if you're reading this, I just want to say "THANK YOU SO MUCH!!" PLUS, the entire time I left my car there, Brian was extremely responsive to text and kept me updated with the status of my car at all times. I will recommend this dealership to all my friends and family and anyone I ever talk to around the Seattle area who is looking for a used car. They are an honest business, will do everything to make things right even though they contractually didn't have to. To Jacob, Levi, and Brian: Thank you for not traumatizing my first experience buying a used vehicle.

    Car Village

    Car Village

    (6 reviews)

    I had called and inquired about a 2006 Ram 1500. After discussing it with my bank, I called the…read moredealership to talk about possible price adjustments. I was told that it could only be dropped from $13,994 down to $13.4, which is about what I was expecting. Denis, the finance manager, tried to get me in touch with the bank they finance through, Kitsap. Something between Denis and the bank got misconstrued because the bank was trying to run my credit 30 seconds into the call. After calling Denis back, we agrees to have me come in Friday, March 19th when I got off work. I arrived, was met by James. James was a very nice guy, listened to all of my concerns and answered all of my questions to the best of my ability. I let him know I was willing to work on the unmovable price if they addressed my concerns on the truck. I pointed out a leak and moisture collecting in the taillights. James assured me he would speak to Denis and get back to me Saturday or Monday. Saturday, nothing. Halfway through Monday, nothing. I texted Denis at 12:06 on Tuesday, the 23rd, then called and got his voicemail. I called the dealership, was transferred and he answered right away. His happy greeting quickly changed. He told me that him and James had not spoken so I relayed my findings to him, he said he will have a mechanic look at it and call me back in 20 minutes or so with some sort of update. I texted him again at 3:30 Tuesday to ask when I might expect to hear from him again in regards to the truck. I was told "hopefully sometime tomorrow morning" I texted Denis again Wednesday, 24th at 11:54 asking if he had heard anything. He calls back and says yes, the leak I had spotted was an oil gasket which was replaced but the truck had sold in the meantime. The communication here sucks. I feel like I was being avoided because if I got the luxury of a response, it was days or hours and hours later unless I called the dealership and was transferred directly.

    Best car dealership experience of my life. I have never met a more accommodating, honest, and…read morecheerful group of people running a business. I was offering to buy a truck on their lot before they had inspected it, and they wouldn't accept my payment until they performed all their quality checks. They went on to perform significant improvements to the vehicle, despite already taking a deposit on it from me and having the sale basically gaurenteed. Car Village gets major points from me for their integrity and quality of service! I would recommend this place to anyone, and from now on am only getting my family vehicles here!

    CarMax - carbuyers - Updated May 2026

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