I have to preface this review with a bit of context: I'm pregnant, feeling a bit over-worked, and was really hoping to have a relaxing afternoon of pampering. I didn't really get that here.
At a friend's suggestion, I walked in around 3:30 this afternoon, and was kindly greeted by two different women as I signed in. I said that I wanted a basic pedicure, gel manicure, and an eyebrow wax. They directed me to the polish wall, and then to my chair. The place was busy, but not overly crowded. Had a nice, upscale, ambiance. I thought I was in business.
Then came the mani/pedi-ist. She barely spoke to me, except to rudely tell me to put my feet in and out of the water, and must have asked 3 times if I was sure I really wanted nude polish on my toes. Yes. Yes again. It's summer. It looks nice on tan feet. That's why I picked it. I figured I could focus on my magazine and zone out, but she was pretty rough with my feet. I also figured I could move on to someone else when I went for my manicure, but no such luck.
I was directed to the manicure stations where she began working on my nails, and then left for 10 minutes to work on someone else's. When she came back, she again asked about my choice of colors, and poked at my red, sore, ring finger telling me that I "wear my rings too tight." (Again, I am visibly pregnant... I didn't really need to be reminded that my hands are too swollen for my wedding bands.)
After she finished, I asked where I could sit to wait for my eyebrow waxing. I hoped I could at least lay down and have someone give me a bit of aroma therapy, but I was quickly sent to a room, waxed, and thrown out. When I said "thank you" she didn't even reply.
The worst part of the whole experience came when she rang me up. She said I owed $74.00. I asked if that included tip, and she said no. Not wanting to make a big deal out of it (and with no menu to be found), I added my 20% and left, but double-checked the prices on my way home. She should've charged $28 for the pedi, $25 for the mani, and $10 for the wax. So basically I was overcharged for really crummy service. Mani/pedi/wax look fine, but not outstanding. It's a shame because this could have been just what I needed this afternoon-- there were certainly repeat customers and other technicians who seemed to be enjoying themselves-- But I probably won't be back. read more