My eyebrows got butchered. I took my time explaining what i wanted and even showed a picture for…read morereference. She nodded and said yes. My eyebrows were full and i wanted to keep them that way just straighter. Now i look like i have Bell's palsy one thin and one semi full. Neither of them straight

Hands down, the best wax I've ever had. The ladies were extremely thorough, kind and efficient. I…read morereceived underarm, full leg, Brazilian waxes in under an hour. They made me feel comfortable and welcome and did an excellent job. I cannot praise them enough! Thank you!

I HAVE DOUND ME A NEW WAXICIAN!! McKenzie W. Did such a great job, as painless as it gets. She was…read moreengaging with me w a warm aura, very kind.. and made me feel comfortable. I have scheduled my next appointment in advance! If you're looking for a new wax lady, she's it! The Retreat overall is such a beautiful place w kind souls and very relaxing. Durham has a gem.

Their brand is smugness and condescension. More like "the abuse" and not "the retreat." I'm sorry…read moreto say they have lost my business forever and I can never recommend in the future. The attitude of the person I dealt with makes me never want to go again. My family has paid for a half dozen services and yet there is no thought to a long term relationship. Transactional thinking that will cost them. They are actually just around the corner from me and I would have considered making this a more regular stop, but one interaction has cost them a lifetime of business.

Anna is the best cereologist in the triangle! I've been seeing her for 3+ years and her services…read morehave been consistent and very professional!

I've been here twice. Friendly service. Quick and painless which matters. Making a last minute…read morereservation was easy. Great location.

Went in on my lunch break to get a Brazilian. The facility was EXTREMELY clean and smelled really…read moregood. The front desk team was very friendly and attentive. My waxer Ebony was literally amazing. I'm pregnant and she made me very comfortable. Her energy is infectious and I left with a smile that carried me through the day, plus I was nice and fresh now. My next appointment is a as already scheduled!

Great experience at this location. Receptionist was very polite and sweet. My wax girl was Mary…read more She's the sweetest, made me feel 100% comfortable and takes her time doing her job. Very satisfied with this location.

First time getting a manicure and pedicure at this place, and unfortunately it was a really…read moredisappointing experience. I usually don't leave bad reviews, but the technician was not very nice and seemed impatient the entire time. She stabbed my finger twice and cut it badly enough that it started bleeding. On top of that, the pedicure gel was already smudged before she even finished. It wasn't fully dry/cured, but she still put it under the light and called it done. The polish is uneven and messy. I've honestly never had a manicure or pedicure turn out this bad. Very disappointed with both the service and the quality of the work.

I love this salon! nice relaxing music, great vibe and very good service! I've been several times…read morenow and it's consistently great! wonderful mani and pedi and the staff is kind and gentle !

I've been coming to Moss Beauty for over 6 years and cannot recommend it enough. Rhonda the owner…read moreis the most amazing waxer. She uses two different types of wax and makes the process as close to painless with her incredible skills. She now focuses solely on body waxing and especially bikini and legs/arms. She's been doing this a long time and even when I've been traveling and had to go to other places nowhere compares to Moss. She is also a great sex educator and sells high quality and well-curated toys in her store. She'll give you great advice and is just fun and easy to be around and talk to. Lastly she's super LGBTQ+ welcoming and embracing - so it doesn't matter who you are you will be welcomed and made to feel very comfortable at Moss.

I've had mixed experiences here! My first was really lovely but the second time was a bit stressful.read more

I did a walk in today to get my eyebrows threaded and my upper lip threaded. Aakriti was great and…read morewas able to fit me in. I loved my eyebrows! I will definitely go back to her!

From the owner: We offer high quality beauty services. Our services:…read moreHair cut Threading Facial Waxing Henna on hair Hair styles Party makeup/ hairstyle Highlight Keratin treatment Brazilian

10/10! I feel like I look a decade younger after my facial and it was so relaxing. Dana was great…read moreand explained everything along the way. Booked another appointment immediately!

Dana got me in pretty quickly and did a great facial giving my much needed pores a refresher!…read more She used perfect pressure and also excised some areas on my sides of my cheek that had gotten clogged. I will come back and do a small peel with her in the near future!

Called from parking lot and asked about availability for a walk in. They were really accommodating…read moreand days to come in. I got seated right away. They asked about the temperature and other things. Everyone was very friendly cuckoo did my pedicure, and Tina was there attending to other people for their eyebrows and manicures. I purchased an extra 10 minute massage added to my #8 spa pedicure. I picked out a color that didn't turn out as bright as I thought and cuckoo found a color that was very similar but showed up more. Honestly probably looks better than the color I first picked out anyhow. They were very pleasant and the pricing is great. I'll definitely be going back to them.

Tech, Ken, was back and forth eating dinner during my pedi. When he began prepping for polishing he…read morewas shaking the bottle and trying to thin the polish I believe. At that time I told him if there is not enough polish or something is wrong with it, I can pick another color. He proceeded to polish leaving the corners looking unfinished. I asked him to fix them but instead it ended up making them look clumpy. I pointed it out and he proceeded to tell another staffer and began talking loud and waving his hands. After a few mins of walking from the front he came back through and slammed the polish on a table and proceeded go back to the back where I assume he left bc I never saw him again. Other staff apologized for his behavior before I left ; however, his behavior was unprofessional and I don't ever plan to go there again.

Mixed emotions! I've been getting my brows done at Define Brows and Spa for a year and everything…read morehad always been great... until today. I mentioned that I was letting my brows grow and only wanted a light cleanup, but they ended up making them way too thin and even took off a bit of skin between my brows. The place is good, but I recommend asking for the name of the person who does your brows and sticking with the same person each visit to avoid inconsistencies.

I haven't had my eyebrows threaded in years, and I had a good experience at Define! I came with my…read morefriend who is a regular. There was no wait, the threading was quick, and it was not as painful as I thought it was going to be. My eyebrows look nice!