Dr. Karen Johnson is a competent and caring Optometrist as I saw her for a visit two years ago. On…read moremy second visit today, I didn't make it past the front desk. As I was checking in, an unfriendly front office staff member asked whether I wanted the $39 retinal scan with my eye exam. I did want the scan, but my insurance copay was supposed to be $20, or at least that's what it said in my paperwork. She didn't offer any explanation, didn't offer to call my insurance, or even check with the doctor. She coldly stared at me and waited for my response. I decided I would find another doctor. There was no recovery attempt at all. I see in the Yelp reviews that I am not the only one who feels they weren't treated with respect by the front office staff. I want to update my review. Although I wasn't treated with respect, the information that Eye Concepts received from my insurance company did specify that I could be charged $39. This is in contrast to what my employer states ($20 copay). It wasn't Eye Concepts fault, rather an issue I need to take up with my employer.

This place is awesome. It's personal and not like some chain in a target or whatever. I've been…read moregoing for years. Doc is super cool. I brought in a pair of glasses today that I bought in 2023. I fell asleep in them and they were all bent out of shape. I showed up at 530pm and just walked in. They had them adjusted and perfect in 20 minutes.

They were great with my toddler when needing to try on glasses for the first time. Very clear on…read morethe plan, working with my child to see what will fit the best and very knowledgeable about how to fit and work with children who need glasses. This whole process was new for us so it was great to have someone easy to work with, ask questions and make sure we find the right fit.

What a total gem! Maureen, Stephen, and Kim were the most kind welcoming people. My 1 year old son…read moreneeded glasses and Kim gave me such valuable and retainable information for pediatric glasses and the whole process of repairing and replacing what might come up with kids his age. I also had to stop by adult side to look at some frames for myself and Maureen was just the sweetest and most knowledgeable lady. She helped me pick out frames that suited my face shape but were also perfect for my personal style too. She and Stephen were soo sweet to my son and paid so much attention to him. I really leave a review but I just loved this place and will only be purchasing my glasses from them.

Every single person I interacted with from the receptionist to the nurse to the Dr. was super…read morefriendly, very knowledgeable and genuinely cared about my well being. Great place for all optical needs. So helpful.

Sat on my glasses which bent one arm & broke the other, plus popped out one of the lenses. Thought…read moreI was going to have to buy a new pair. Went to Elite Optical, without an appointment, hoping for a miracle. Brent helped me & fixed me up. She was able to repair my glasses saving me the expense of a new pair. She was really busy, but took the time to help. Her kindness & patience is so appreciated. Thank you Brent & Elite Optical.

Overall a very positive experience. Hunter took the time to discuss my eyeglass needs and…read moreoptions. Totally great service with Hunter. Thank you.

I went in today and the customer service was spectacular, especially how this lady Debbie helped me…read moreout with everything today. I was having difficulties trying to figure out which glasses looked best on myself and where different styles were etc.. Overall, I had a wonderful experience here and would totally recommend to family and friends! :)

My husband and I went for our annual eye exams at this location…read more All of the staff was kind, courteous and professional. Our exams are always thorough and done well. The girls at the glasses desks are very helpful, especially Jess, who took great care of us today! We will pass along our great experience to our friends

Posting this on Yelp so it cant get deleted or burried on Google. I TOLD THE GIRL ON THE PHONE THAT…read moreMY MOMS MAIN COMPLAINT WAS FLOATERS AND WANTING TO GET THOSE CHECKED. YET YALL SCHEDULED HER FOR WHATEVER YOU WANTED. ALSO, Just got the insurance EOB in the mail. Yall charged them for Eye AND MEDICAL EXAM. Yet we couldnt discuss the floaters or some of the other findings? Yeah right!!!! Seems like the doctor was just in a rush/bad mood. You should talk to Dr Pilcher about her bedside manner. Im not the only one who's complaining in these reviews about her rudeness and wanting to rush. If she doesnt like her job she should find a new one. If she is in such a rush she shouldve taken the day off. Knocked off another star. NEVER coming back. Im gonna make sure people know to steer clear of this place. Rude Dr and dishonest billing. Dr Pilcher is kind of rude not going to lie. First when she came in, she said Its Chaos out there. Didnt introduce herself. Not very personable. Seemed like she was in a major rush. Kept saying come on really loud when my elderly mom was trying to read the eye chart. When my mom would say she couldnt read it, her response was yes you can When I asked about the floaters in her eye (which was the main reason we came) She said thats medical you need to schedule a medical appointment to talk about that. I asked her some questions about the pictures of her eye which she did answer thoroughly. Then she rushed out of the room and told us to check out out front. Dont know if the doctor was having a bad day or what. Im not really sure if Im going to come back, she was pretty rude. Needs to be talked to about bedside manner. Sorry we were such a bother.

Walk in the door and the person at the front immediately acknowledges you as you walk- the folks on…read morethe left in the glasses area, if not busy with others will say hello. All the staff are attentive and they listen. I have a tendency to pick big frames and tint - sometimes, I take my time. I never feel rushed. Both Doctors are great The office and exam areas are clean and are kept sterile to ensure our safety. No hidden fees. I recommend for the whole family

Truly the best of the best! Great selection of frames and sunglasses. The staff are all amazing…read more They truly care about their patients.. thank you!

I have been going to Dr Jacqueline Wyman for 25+ years, as she has always been affiliated with Dr…read morePearson and Dr Akers. She provides excellent care in optometry and is top notch in her field. She cares so much about each of her patients and it shows as she prescribes very carefully both eye glasses and contact lenses with precise prescriptions. She monitors closely the health of her patients' eyes and makes sound recommendations as she educates us as well. The Staff are all professional and courteous and promptly update patients when lenses/glasses are ready for pickup. It is a well-run Eye Care Center, and a fun and upbeat environment! Thanks, Dr Wyman, for your life-long commitment to my personal eye care!!

Glasses are such a huge part of my personality, so I would like to extend my apologies for being an…read moreAries when I had made it to my appointment, lol. I was two years over due and lucky me - my vision improved (a little bit) but that means I could get new glasses! The staff was AMAZING. They were all amazingly friendly, fun, and do not waste your time. I absolutely adore Dr. Wyman, her personality is always warm and welcoming and she really makes you feel like she remembers you! When I had to choose my new friends, the associate was very helpful. I let them know I am looking for FUN FUNKY and COLORFUL. AND BOY, did they have some very cool frames. Great service, and I highly recommend!

The most rude unprofessional office staff I have ever dealt with in my life. I would highly…read morerecommend looking for another eye doctor that actually cares about patients. Thy need to be inspected my the Arizona medical board.

I was kinda iffy about this place after reading past reviews. I decided to give them a chance and I…read morebooked my appointment online. Booking the appt was easy and I received my confirmation right away. The day of my first appt finally came and I checked in on the kiosk as I walked in. I was quickly called to the back, my eyes were checked, and they performed my vision exam. The tech who was helping me was very friendly. I was then sent back to the front and told to wait for the doctor. A few minutes went by and I was then called back again. The doctor was friendly. I let her know that I was interested in getting contacts and prescription glasses and she sent me home with a two week trial contacts. I made a total of three visits within a month timeframe and every visit was great. The ladies working in the optical dept. were very helpful and patient. I picked up my contacts and glasses a few days ago and I am loving them both! I will definitely be back here again next year for my vision check! Thank you

The staff and the doctor were great. I cost compared their offering of glasses and decided to go…read moreelsewhere to save a lot of money, but the exam was great.

Neighborhood hidden gem that I wished we learned about years ago. The office staff is friendly. Dr…read more Blaine is great and provides answers that "make sense". They run pretty efficiently (from our family visits) and for my annual eye exam, I was done in about 30 mins. Dilation can still be done but with my busy schedule, I opt for the Optomap imaging and pay a bit more (~$25) as getting dilated & dealing with it all day is no longer doable. We needed to get some prescription sports sunglasses for the runner in the family. They carried a few of the Prescription Oakley of interest so it was good to go in and physically try them on (unlike online). To be clear, they were not cheap, but we reviewed all the options (tint color, reflection, etc...) and I have to admit, they look pretty sweet!!

I have come multiple times to this location. I moved to another city and still drove to Mesa to…read morecome to this one. That was because the people that were here seemed to want to help. Today it didn't feel that way. I asked about some glasses and instead of saying something like "let me look up his account " he kept telling me he didn't remember having those lens, like it'd be making this up. I took my prescription and left. It wasn't just this one mister; even when I walked in the receptionist wasn't very welcoming. The vibe wasn't the same as before. The only nice part and the reason they get 3 starts and not 1 or 2 is cuz the actual doctor was nice and chill. I won't be coming all the way to Mesa anymore though.

Likely the last time I go here to purchase prescription glasses. I took both my girls for an…read moreappointment and it took 1.5 hours even though we arrived early because they forgot one of kids wasn't seen the eye doctor and they had others go ahead of us. Then I took over two weeks to get the glasses and I was not notified until I called in. I was told both glasses were still in process and that they would have it FedEx in a couple days. I went in again to pick up the glasses 3 days later and they only had one pair. Both my kids have an astigmatism and needs glasses. They told me it was showing on their end it was in process and they checked for the missing pair and mentioned it wasn't there. The staff said she would make a call the next day because the other place was closed and get back to me. I received no calls or updates. I checked again the following Monday (3 weeks later) and the staff told me he saw that the glasses were delivered together and it showed on the FedEx tracking. Many of the staff seems disorganized and I have not had transparency or helpful communication. The guy David I talked to today gave me the most detailed information. Hoping he is able to resolve this. The Ophthalmologist was the most patient and thorough during the exam. And the guy who helped me purchase my glasses was helpful in pricing. Irritating and frustrating.