We were regular customers of Le Peep when living in metro Denver, Colorado, and were excited to enjoy the new Le Peep near our home at 1110 Hillsboro Road, Franklin, TN, on Saturday, 2/2/2025. The published hours of operation for the Franklin store is 7:00 AM to 2:00 PM CT. On Saturday, 2/1/2025, exactly 1:50 PM CT we were greeted at the check in/host stand by a courteous gentlemen who immediately picked up two menus and began to escort us to a table. Suddenly, he stop after receiving a motion from the rear of the restaurant, turned to us and said "I am sorry I can not seat you because the kitchen is closed." We questioned his statement and showed him our cell phone with the time showing 1:51 PM CT. He again apologized and reiterated "the kitchen is closed and I can not seat you." We questioned why the restaurant was not following its published operating hours and he stated he did not know and apologized again. Restaurant leadership not honoring their published operating hours resulted in disappointment and a very poor customer experience and first impression. The question that comes to mind - Does the owner responsible for the rent and overhead operating costs know its employees are turning away paying customers adhering to their restaurant operating hours policy? Its poor business practice as well as a poor customer experience. read more