Had to get some paper work printed for my mom. One of the customer service reps( nice asian lady)…read morewas real helpful with helping connect the wifi to her Ipad and printing up the paperwok. Doing yourself is cheaper but it only cost a little more to get expert help. Overall good visit, even when we had to come back and get another copy after the first one got rejected for a mistake at dmv/ AAA. Thanks to everyone that helped that day(although I didnt catch names!) Ciao for now....

The product gets done. But Front Desk, aka Faces of FedEx could use some brushing up on Customer…read moreService and Relations. Seems Gloomy , Bothered that I walked in for assistance. Yo.

Awesome customer service!…read more Maritess is such a great help when it comes to printing out many attachments from an email and having it ready for pick up. *Email her what you want printed out, confirm with her via a phone call post sending the email, and set a time for pick up. Super easy! Support your local print and go store!

I went there for a notary service. Owners are very fast and friendly…read more Definitely would recommend uses them.

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

So it's my local UPS store, nothing really amazing or bad about it, for that matter, lol!…read more I like how they have a self scan machine, for Amazon returns, so it does save me time for standing in line. It's your run of the mill UPS store, lol really nothing special to say about it.

I arrived 5 minutes early for my 10 am appointment, upon pulling into the parking lot I noticed…read morethere were a few women in the parking lot, they were all hugging and happy to see each other, which I didn't think much of at the time but when I got inside these 3 women were standing with the notary. It's now two minutes before my appointment and I walk up to the counter, hoping that maybe there's another notary there, and he tells me I'm going to have to wait until after these ladies are done. I asked if he could maybe charge me now so I wouldn't have to wait to do that afterwords (I've never done this before, I don't know how it works and I am recently disabled with a back injury that makes it hard for me to walk and painful to be upright in general, I use a cane to walk and I also had my two young boys with me, they are 5 and 7 and, well, if you know you know) the gentleman at the counter informed me that that's not how it works and only the notary can charge me after it's done. So I stood there, in agonizing pain, while these three women chatted it up like they were out to brunch on a Sunday afternoon. No sense of urgency, no consideration for the fact that I was waiting ( yes I made that known, but don't get me wrong, I was very nice.)... I want to make it clear that I am not upset that they couldn't charge me before hand, and it doesn't bother me that the ladies were having a conversation, none of this is their fault. I'm upset because less than 5 minutes before my appointment, they went ahead and allowed someone else to take my spot. These women were able to walk in two minutes ahead of me and take priority simply because it takes me longer to get across the parking lot than them, or because I wasn't more than five minutes early for my appointment. My APPOINTMENT!! I scheduled this time for good reason, and all they had to do was tell the walk-ins that they had a 10 o'clock appointment and if no one was there in the next 2-3 minutes then they could take the appointment slot. These women had a whole BOOK to sign/notarize, I literally had ONE page! Moral of the story- do not bother making an appointment here, they don't care.

I rarely leave reviews, but I had to recognize Aruna for her outstanding customer service. I came…read morein very stressed after AT&T charged me for a phone they claimed was never returned. Even though I no longer had my receipt, Aruna immediately stepped in to help and guided me through finding the tracking information, which confirmed the phone had been delivered. She was patient, kind, and never made me feel like I was a bother. It's rare to find someone who genuinely cares about helping customers, and Aruna went above and beyond. She was amazing and truly deserves recognition--and a raise! We need more people like her. Thank you, Aruna!

I've been to this UPS store so many times for the past 10 years. Mostly fingerprinting, notary…read morepublic, amazon returns and barely shipping as I find it expensive. So far so good. Sometimes the line is long sometimes no line at all. Plenty of parking at a not so safe plaza. This UPS is close to Planet Fitness Vallejo and different other stores.

This location is so easy to get in and out. The staff is friendly and helpful. We were staying out…read moreof state while a friend checked our box for us. Once we decided to move permanently, the staff at this location was able to let me know that there was no more mail in the box after I submitted a postal change of address. If you need any of the services they provide, go to this location. It's right near groceries, banking, and refreshments so no need to go further.

Overpriced printing services. Go to UPS or elsewhere…read more Went in to print two shipping labels. The manager (I assume) printed on recycled paper, both labels on the same sheet then proceeds me to charge 1.50 for printing services. 75 cents per sheet is ridiculous (except it was just 1 sheet with both labels on them). Pricing on the wall says otherwise and should be significantly less. The manager then proceeds me to ask me if I have my packages with me, I said no. I'd rather not give him the privilege to mail off packages to say there is volume and need for a mailnmore in Benicia.

To Jennifer M I just read your review. I walked in with my…read more11 year old yesterday to do a return. I walked into an extremely aggressive hostile and uncomfortable situation. I did not know what was going on at first. Once I realized you were angry about the policy of not taping boxes, I was shocked. Your behavior was a little concerning. I was definitely a little thrown back. So once you began to turn your anger towards me I realized this wasn't a ups issue. This was YOUR ISSUE. You continued for several minutes to rant and rave about a little conversation with the young lady I had while she was helping me. There are so many things you could have done to make a statement but this was not the way. You lost that battle as soon as you started yelling at a young lady and an elderly woman. Then an innocent bystander. There are many resources for anger issues. I am sure your retail employer may even be willing to help you get the proper treatment. Moral of this story is BRING YOUR OWN TAPE!!!!

Customer Service Complaint I am writing to express my…read moredisappointment with the customer service I experienced during a recent visit to your business. I came in simply to return a packaged item, and from the moment I walked in, I was not greeted or acknowledged. As a manager of a retail store myself, I understand the importance of making customers feel welcomed and respected when they enter a business. Unfortunately, the overall atmosphere during my visit felt extremely uncomfortable and unwelcoming. While processing my return, the owner informed me that there was a charge to tape items. I was surprised by this, as I have been returning items at the Fairfield location on Business Center Drive for nearly four years and have never been charged for tape. I calmly explained that I would be happy to tape the package myself if they had tape available. The response I received was, "I can BUY the tape myself." I found the comment unnecessarily rude and was shocked by the tone of the interaction. My concern was not about paying for the tape; it was about understanding why I was suddenly being charged for something I had never been charged for previously. As I was asking about the charge, the owner's granddaughter became involved and began defending her grandmother. I completely understand wanting to defend a family member. However, in a customer-service environment, I believe the appropriate response would have been to de-escalate the situation and help resolve the customer's concern rather than becoming confrontational. There was also a man standing nearby who became involved and said, "Yeah, you should," referring to me paying for the tape, followed by "Don't talk to my daughter that way." I had simply commented that the young woman must be related because of how she approached the situation. At that point, I felt as though multiple members of the family were confronting me over what started as a simple question about a tape charge. I left feeling extremely uncomfortable and, frankly, ganged up on. This entire interaction was unnecessary and could have easily been handled professionally with simple communication and courtesy. I have already seen the railings/ratings regarding this location, and based on my experience, I strongly believe customer service needs to be addressed. I would encourage the owner and/or CEO to review how customers are greeted, how concerns are handled, and how family members interact with customers when working together.

Walk in only on certain days, like Thursday and Friday mornings. Must have printed out forms needed…read morealready. No forms available in the facility

The postal delivery person left a notice that a parcel was at this location…read more Arrived and found a short line which moved pretty quickly. Staff were in a good mood interacting jokingly with the customers. When I gave them the notice it triggered an intense search. My staffer quickly realized something was wrong and ran a search over the tracking system. Turns out it was at a different PO. Compared to other local PO this branch was blazingly efficient. Morale was high. Recommend.

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

I was having a hard time finding a way to print my save the dates for my wedding. Sydney stepped…read moreright in and was so informative and helpful. She saw my vision and it came out perfect. I couldn't be more happy. The quality of the paper was perfect.

I had a long distance move and one of my bigger challenges was shipping my wine collection. I had…read morereceived quotes from other companies that were outrageous, but All American Mail Center was much MUCH more reasonable in their pricing. They also did an excellent job safely packaging everything for me and the shipping was even faster than originally promised. A big shout out to Adriana over the phone for answering all my questions and helping me understand the process. She sent me the pages to itemize my shipment ahead of time so that I could just bring everything to the store. Bella was also super helpful and professional when I dropped off my packages for shipment. She and the rest of the team safely and securely packaged everything for me. Communication a breeze, I received tracking and delivery information with no hassles or issues.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.