So, this will be a review in (hopeful) progress... *fingers crossed* I ordered 5 pairs of shoes from a vendor in China. The vendor seperated the shoes into two separate e-packages (two pairs in one, three pairs in the other). - Both packages left China on November 7th. - Both packages made it to the US on November 9th. - Both packages were "Processed Through Facility ISC Los Angeles" the same day, two minutes apart from each other (9:14am & 9:16am). - I received one of the packages to my home here in Saint Louis, MO yesterday, November 13th. (LY933850883CN) - The other one, however, is still stuck in the standard "Processed through ISC" state. Ironically, the one that was received and processed two minutes later (9:16am) is the one I received. What could be the reason for the delay on the package that was received the same day mere minutes apart?! Perhaps that one looked a little more "interesting" to the person debating whether or not to steal it? I certainly hope not. "Expected Delivery" for the remaining package is this Friday, November 16th. *holding breath* I'll keep updating but based on SO MANY of the other reviews this could take some time... Update (11/17/18): Interesting, the second package has now made its way to the Omaha, NE Distribution Center. Why it went there, who knows... especially considering the first package never passed through Omaha. Meh, I'm just glad there's movement of any kind based on seeing others packages being stuck in the LAX ISC black hole. No eta on delivery tho... read more

My package from Japan (now worth $6k) was lost/stolen here. When the tracking stopped updating for days, I looked into this facility and immediately found out it's infamous for being a black hole. I was worried, but the sender couldn't do anything until the "required waiting period" passed. Japan Post tried to investigate but couldn't get anywhere because USPS was unresponsive and provided zero useful information. Three months later, USPS finally admitted the package was lost. Japan Post couldn't even refund the full amount because USPS has so many lost-package cases lately that they found the situation suspicious. This item is extremely important to me, and I can't buy another one due to how expensive it has become. Meanwhile, another package of mine went through SF ISC and cleared customs instantly with no issues. So yes, the problem is this facility. I filed a police report with LAPD but they said lost package was not their responsibility. If you're buying expensive items from outside the US, ship with DHL if possible. Don't risk it with USPS. read more

So it seems this is a common occurrence that y'all are allowing your employees to steal people's packages. You let them open my package, steal all of the English contents and leave certain pieces additionally damaging them. How pathetic to steal a single coloring pencil. I will be driving up there very soon and your employees better have my sh*t in their hand ready to hand it over or my hands will be on their face. I'm also suing because this is not an oops we don't know what happened. USPS needs to start taking accountability and there's no way that this is a customs clearance center when you have criminals working for you. read more

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It's one of the worst services I had to deal with! My package made it to US from Europe in 6 days but they haven't moved it or updated it in almost 30 days after arriving! And it's like 40 min from where I live, I should drive there and demand to pick up my fracking package until it get lost or damaged, you cannot trust these people! The other reviews show you their level of competence... more like the lack of it !!! read more

LAX ISC - The package haven't moved in almost 30 days!!! It's only 40 min from here - Post Offices Near Me - Los Angeles, California

Never had this issue ordering out of the states now all of a sudden my package is non existent. No updates nothing and it got to the LA facility within 3 days of me purchasing the item. LA customs is an absolute shit show. Just gimme my package read more

LAX ISC - Post Offices Near Me - Los Angeles, California

I feel Jeannette's pain. I have a package that they received on Jan. 21st 2025. It has not moved and the only notice when it was received from Australia says delayed due to weather. It now almost 2 months and it is still there. When I call the 800 number for the post office all they can tell me is that they see it is delayed but when my local post office receives it they will delivered it. I have gotten no where and it's upsetting. It must be nice to get paid to do nothing. read more

My package "priority tracked" package has been there for over a week. What a joke. Do you have any openings? Cause I too would love to get paid for not doing the ONE JOB! Where are the NEGATIVE STARS?! read more

It is now 5/7 and still no package. Also no updatse since 2/13. The company reshipped by package and once again, it's sitting at the lovely LAX ISC since 5/2. read more

Been waiting over a month for my package. Half of that time it's at LAX. It still hasn't updated since LAX.

I've had three packages go through this location within the last month. Two have had zero delays, but one has been sitting there for over a month and nobody I try to contact will tell me anything other than "things get backed up during the holidays". If that was true, then why did the other two packages go through with no issues and no delay? read more

A relative sent a Christmas package from England, it entered ISC Dec 11th, 2024. It's five months later and hasn't moved. Started a lost package inquiry in February and it expired today three months later with no updates. read more

I wanted to update that this package didn't arrive for another month after I posted the original review. It took so long that the company refunded my money and stopped shipping to the US. read more

Uhhh.....I edited my previous review. These asshats sent my package all around los Angeles and it never even left the country, it's an international shipment. Very disappointed. Then they confirmed the package as delivered. Pretty pathetic service. read more

LAX ISC - photo unrelated, OR IS IT? Yes...it is. ....OR IS IT? - Post Offices Near Me - Los Angeles, California

I was supposed to receive a package of parts to be able to complete a project for a client of mine. The package was delayed from March 8 until April 12. Due to this, the project not only was delayed from completion, but also my client ended up losing a large sum of money that I ended up having to compensate them for. This type of service is unacceptable and needs serious improvement. These current delays cost people serious time and money that they cannot afford. This is also not the only situation of its kind. As you can take a look from the other yelp reviews this is a frequent issue that needs to be solved by ISC read more

LAX ISC - My packages was waiting for 5 freaking weeks in ISC from March 8-April 12 This is unacceptable. - Post Offices Near Me - Los Angeles, California

so slow it's honestly embarrassing how slow they are, package has been stuck there for 4 days, jfk is so much faster

Package is sitting there forever. I've read so many people's packages were sitting there for weeks or even months. I'll be lucky if I receive the package eventually. read more

My buddy from USPS checked the system and found it was held up by CBP since 7/21/2020. 16 Days Later, 8/6/2020 spoke to "MAIL-LETTER-DOCUMENTS" division of the CUSTOM BORDER PATROL in Los Angeles (LAX). According to the kind CBP agent, Documents are never held up by CBP, only product parcels if at all. So bottom line, it is the USPS ISC that is delaying my document, She stated USPS is overwelmed and was told 3-4 weeks delay. She suggested I go visit LAX ISC and inquire. read more

My package has been sitting there since July 21st. One thing I don't get is that it says "your item 'has been processed' through our facility in ISC LA (USPS) at 8:41am on July 21, 2020". It says " HAS BEEN PROCESSED" not that it'll be processed or that it's being processed now. Past tense. Doesn't that mean that the scan is complete, custom inspection is complete and all other necessary things are complete as well? I did read what the employee wrote here but if the shipping label has been damaged, how were they even able to scan it in ISC in the first place? Are you guys the ones who water the packages? It's August 7 already. No one is answering the phone in ISC, USPS is playing deaf to my inquiries, seller is saying that it's not his problem (Say wuuuuut...). I really don't know what else to do here. read more

UH026318860US Is it any way to find out why is my package still at LAX Facility 3 weeks now ? Is it sitting on the floor somewhere? I do appreciate any positive answer ! Thank you very much! read more

That's crazy , over 6 weeks , I don't know where my package is, I've sent package from indonesia about last year it's in transit in New York and there's no problem! read more

LAX ISC - ..... - Post Offices Near Me - Los Angeles, California

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My package came from the Philippines in five days. It arrived at the Los Angeles ISC on April 3, 2019. It has been sitting with the ISC for 10 days with no movement. Twice the amount of time it took from the Philippines to Los Angeles. What the fuck is wrong with these clowns at the ISC? Simply, very bad and irresponsible turds at this ISC. If there is a negative (minus) rating, LA ISC deserves it. read more

"ARRIVED AT INTERNATIONAL SERVICE CENTER ISC LOS ANGELES CA (USPS), 90009". My package has been sitting here for the past 9 days. Originally sent via Chunghwa Post. I've tried calling with no help just a response from a representative explaining that this is completely "normal".... read more

I had 2 packages going international to France and 1 incoming package coming from the UK. All stuck at this location for one week. No reason at all. Don't bother contacting USPS their automated system made it harder to speak to a rep and once you get the option it's an hour wait. My packages finally released after week and a half. They don't open it to inspect. I think it's x-rayed to see what is inside. Priority mail gets randomly chosen for custom inspection. I had 30 packages going international first class and none got stuck in this hell hole. You have no choice but to wait it out. If nothing suspicious then you have nothing to worry. Drugs, liquids, brand name, jewelry, electronics etc going priority with high dollar amounts will get high chance of custom investigation. Hope this helps anyone reading. Yes this place is a pain if it gets stuck here. read more

Worst mucking place to work! Managers don't know what the fuck their doing..Leads play favorites.... there's a mismanagement of time. And don't think you can go complain to the union about issues with management or leads they are friends with each other and they don't give a shit about what you have to say.. I started Dec 12,2020 and they just layoff a bunch of people today on the 30th..it didn't even matter that I was on the 365 contract I was still laid off.. "Due to no mail" so instead of sending us to other facilities we got laid off. And before we got laid off we were told we had till February they also cut our hours to 16hours a week for the last pay check so everybody can struggle with $300 in their pocket for two weeks. This place is a joke don't waste your time. read more

I ordered a handmade face mask from Australia on April 22nd. The seller shipped it out on April 24th. When last I checked, it arrived at ISC Los Angeles on May 26th. Today is June 4th, and there's still no change in the shipping status. This also goes for a face mask from China with ventilation ordered around the same time in April. It is sitting in ISC Los Angeles. The status for that one was updated to delivery by June 16th. WTAF. I live in L.A. My packages have been sitting there for too long. With my other stuff incoming from overseas, I'd be fine with simply heading over to the ISC once notified it arrived, and getting my stuff myself. I understand there's a delay due to Covid-19, but whatever virus was on those packages is long dead by now. Keeping it this long is overkill. Just send out my package, or let me go pick it up myself. read more

Got my package through the sorting center and customs in three days! Especially impressive since June 3 & 4 are Saturday & Sunday! Based on past experience I should have my package (in Thousand Oaks, CA) by Tuesday. I will update my review if needed, although any delay now would be probably be due to another postal center. Please remember that this sorting center is not affiliated with customs, so delays due to that is not a reflection of the hard-working employees at the LAX ISC. Considering how unlikely people who've had good experiences are to write a review, I wanted to make sure to give credit to the sorters at this center. read more

LAX ISC - In and out in 3 days- impressive since June 3 & 4 are Saturday & Sunday - Post Offices Near Me - Los Angeles, California

Why does my package have to sit in your facility for over 2 weeks now? This is ridiculous. The ISC out of NY routes international packages in a day!!!! Please address this lack of effort and actually speed up the delivery of International packages please. read more

I purchased a shirt from Thailand on Etsy on June 21. I was pleasantly surprised to see that it was in Los Angeles, "Processed Through Facility" at the ISC on June 25. But after a couple days of that status not changing, I started to wonder and yesterday, a quick Google search brought me here. Everything I read lead me to believe it would be another month before I actually received the shirt, which bummed me out (I bought it in hopes of wearing it to an event next week). I went so far as to send an email to the USPS Inspector General complaining about the process and the 45 day window they apparently have... So imagine my surprise when I checked today and found that it arrived at a local USPS last night (6/28 - three days after arriving at ISC!) and is in my city today! In a sea of (probably well deserved) 1-star Yelp reviews, I figured I'd give ya'll some hope from my experience :) read more

Package has been here for 17 days!! Processing for 17 days? What in the world is taking so long? According USPS expected delivery date was 10 days ago, yet it's still here?? This isn't fair or right. Update on July 07, 2016 Apparently ISC bounced my package back to the origin country? No reasons why, no explanation and no letters.. The only way to find out is to use the tracking number in the origin tracking company. You might just find that it was sent back to that country. read more

My package is held here. States; "Your item has been processed through our facility in ISC LOS ANGELES CA (USPS)'' It has been so many days. I am waiting for important documents. I am debating whose fault it is. Mine for not using FedEx, or this location having the worst oversight and structure ever. Be very careful, other ISC facilities are not this bad or bad at all. Just L.A read more

My package has been sitting at the facility, processed and ready to go, for over 2 MONTHS. I'm spent so much money. This is not the seller's fault, and the customer service line doesn't let me talk to an actual human. I keep getting a "sorry for the inconvenience." Wouldn't even be a huge deal if I could go pick up my package but that doesn't seem to be an option. What in the actual f... read more

Would love to give this place zero stars. My package has been there since the morning of July 21, 2020. It is now August 3rd. The status hasn't had any updates since it arrived. I'm very disappointed that my package is just sitting there. Does anyone know if people can go to pick up their packages? I'd rather drive an hour each way, than wait another day! read more

The other reviews scared me but I guess most people only think of reviewing if it was an exceptionally good or terrible experience. I ordered 2-4 ems from japan, got my package on day 3. (I mean, for 83usd it better get to me on time.) Not a small package by any means, by the way, the box was 2900 grams. Then again it's not like normal people would've found my stuff worth stealing lol. Some hiccups with usps tracking, as it said it left the facility at 8pm despite it being only 2pm, and claiming an attempted delivery before the courier ever made it to my street, but I called my local post office and everything was cleared up and fixed. read more

LAX ISC - Package processed within a day :) - Post Offices Near Me - Los Angeles, California

My package is stucking there for nearly 5 months now :/? I wonder what the h are they doing? read more

LAX ISC - Post Offices Near Me - Los Angeles, California

If you are shipping internationally out of America, DO NOT USE FIRST CLASS, THIS FACILITY WILL STEAL YOUR PACKAGE and lie straight to your face about it. USPS is required to do their job and deliver packages to their destination regardless of what class you chose to ship. read more

I ordered a guitar from Thomann in Germany. The item shipped from Thomann on 12 MAY and arrived in the United States on 13 May. Since its arrival (to Los Angeles), it's been sitting in a large container. Finally, the package scanned for USPS delivery on 11 JUNE (that's one month that the item had been languishing in a container). God knows what happened to the package during that time. As of 11 June USPS tracking info currently says: Status In-Transit Inbound Into Customs Today is 18 June. What is taking so long to process the item? How much longer do we have to wait for this mail? read more

I ordered an anime illustration book from Japan on December 10th. My tracking update stated it's been processed at Los Angeles ISC (USPS) on December 16th. It's still there and it's December 20th. It states it was supposed to be delivered today but didn't get it. It looks like it's still there in customs. Why does it take a 63 page book so long through customs? I'm really pissed, this is supposed to be a Christmas gift for my granddaughter. I live in Northern CA, so it shouldn't be that hard for one book. After numerous calls to try and speak with someone at customs and USPS, I have gotten no where...nobody cares! WHERE IS MY BOOK? read more

Ordered a pair of mouse feet. MOUSE FEET made from Teflon PTFE shipped from Hong Kong... And it's literally been stuck in this garbage place for over 38 days at this point. Came from Hong Kong Post to the ISC on June 3rd, 2019. Literally been sitting there ever since with zero changes despite updating the USPS Tracking number page every day... I'm absolutely livid that you can't contact them to see what is going on with your order once it's in there. Wouldn't be hard to show inspecting and maybe problems arose with the inspection instead of saying it's stuck in the ISC. This place is absolute garbage and truly the purgatory hell for foreign products. It's one thing if it was something with potential danger.... But come on... This is insane. If I could post a 0 star, I would do it in a heartbeat. This is unacceptable. Thank God the seller at least was kind enough to refund me and all, but I'm angered that this kind of place even exists at all. read more

My package from UK took only 2 days to get to this "ISC LOS ANGELES CA" facility. I was excited thinking I would get my package in a day or two. Then, for the next 6 days the status remained the same as "processing" through this facility. I was concerned so I did a search and seeing all these 1 star reviews which worried me. This morning (7th day since arrived to this facility) I checked the status again, and saw that my package actually made it out to my local post office. And within an hour the package was delivered to me. I think the problem with them is that they don't really update tracking status. Also meanwhile I considered myself lucky in comparison to what I read here , I still think 9 days is too damn slow. From UK to LA only 2 days, but from LA to LA takes another 7 days? Man, they need to get the act together!!! read more

I think this place could be a lot more efficient and consistent, but remember that they are not like your local USPS office and they have a mountain of international packages to screen and process daily. Reasons for deducting 2 stars: - Online tracking may not accurately reflect where your package is. As others have noted, they "scan in" but may not "scan out" when your package leaves this location. For people like me that will obsessively refresh the tracking page, just be patient :) - I wish it was easier to find a human representative to speak to. All I could find was automated recordings that just reiterated the online tracking info to me. Very frustrating when you REALLY need a package to arrive on time. OVERALL: Let your delivery period reach its end before panicking! I ended getting my package today on 9/1, a whole week BEFORE the delivery date window even began (9/7 - 9/22). Wishing your packages the best of luck! :) read more