I had came here before and was happy with my results from before I waited a couple more years after that to grow out my hair, long and healthy, which I did and when I had my consultation I made it known how I grew out my hair and trust them to go back to being blonde, and it was completely untouched since them. We came up with a hair plan and I was told it was going to take multiple sessions, when again I was fine with. I showed Anna my hair inspiration which was more of a HONEY blonde, I was told it was going to be $600 for the "blonde make over" is what Anna called it, which I knew hair is something you never want to go cheap on so I was fine with that. When it came to the day of the appointment, she asked me what was the picture again and seemed like she forgot our plan. In the middle of the appointment when I saw the bleaching, she and other stylists made comments how my hair lifted very good. By the end of the appointment, when she was blow drying it and showed my color it was straight ASHY GREY. I said it wasn't what I was hoping it to be. And Anna started saying oh but this is a nice color, then told her assistant to grab the camera and take pics so they can post it cause someone was "definitely going to ask for this". There started the gas lighting. Also, it looked like highlights too. She then mentions how she's so sorry she forgot to bleach a huge part in the back of my head. That I would have to come back in in a couple days and she would fix it and the color "complimentary". There goes the gas lighting again, I shouldn't have her to come back for a mistake that Anna made. They kept mentioning it to me that it was complementary like they were doing me a favor. She wasn't able to fix it right away cause she had "other clients" which was just consultations, what Anna said. I was so sad and mad about to the result and as bad as I was being gas lighted and manipulated, I just wanted to leave. Comes to the checkout it was total $700. For a color that came out very ugly, and for huge part of the back of my hair missing of bleach. What made it worse was when I came home, everyone was telling me I looked like an old lady and my hair looked white. this made me frustrated and more sad and upset. I decided to text the Salon and of course they were gaslighting me kept telling me that it was a complementary fixed when I come back in and that I would get 25% off the next coloring. I was also lied to and was told that Ana had confirmed with me that the color was not what I wanted, and I was OK with it which I was definitely not and she knew that. They then told me that the color came out like that because of how I lifted, which was a lie because they told me I lifted perfectly fine and I told them it was obviously because of the toning that was done wrong. I definitely feel like I was taking advantage of, I got botched with my hair basically and was kicked to the curb because other clients were coming in. They then texted saying my satisfaction and comfort where they priority, but my overall experience shows it was the complete opposite of that.
I am writing this review now, because I feel like I'm really not happy with how Ana left me, so I didn't feel comfortable to go back and trust her with my hair again. I went to two other professional Hairstylest, and they told me that my hair was not done as a blonde makeover that it looks like just a bunch of highlights. And when I told him that the price I paid, they said that I was done very wrong for that for the outcome of my hair that it shouldn't have been that much at all. They then had told me that they also got multiple complaints of lavish locks, hairstyle salon. They said my hair was a complete mess with the highlights, and that there were still a bunch of huge chunks missing of blonde. I understand when you bleach, your hair, there is going to be fall out. But after I went blonde, or "highlighted" with Anna, huge chunks of hair were falling out of my head and now my hair is really thin.
I regret going there overall, I wish I never went and trusted them and trust Ana. They are very gaslighting manipulative and it seems money motivated.
Do not trust your hair or your money with this place. read more