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    Latera Architectural Surfaces

    4.4 (5 reviews)
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    Home interior design

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    Austin Rent Way - 52 Ford

    Austin Rent Way

    (24 reviews)

    I really hate leaving bad reviews, but people need to be warned of this company…read more I rented 2 outdoor heaters for a work party. The party was Thursday, and I inquired about them on Monday of the same week. They were able to get a quote back to me pretty quickly, which I thought "Great, this is going to go smoothly", famous last words. The one thing that really put me off was that once you receive the quote, you have to call the company and get everything scheduled. There isn't any sort of accept button, or complete your order button, I feel like with the technology that we have now a days you should be able to complete an order without having to speak with anyone... but that's just me, I hate talking on the phone. Anyways, I call the number, chat with a guy and he ask's me to send over a picture of my drivers license, so I text that over to him, he says he will create a brand new account for me based off my drivers license. We confirm that drop off will be Thursday @ 3pm and pick up will be Friday @ 9am. I ask him if he's ready for my CC information and he says that he doesn't have the phone that I texted my ID to and he will have to look at that later and create the account, and once the delivery guys are on the way to the destination with the heaters, he will call me and get the CC information for me to pay. okayyyy... that is strange... but okay, whatever. It's Thursday, Day of the party. It's 2:50pm, I text my boss (whose house we are having this party at) and ask him if the heater guys have shown up yet, he says no and I haven't heard from this guy who was supposed to call me so I can pay for the heaters either. I decide to call him myself and lo and behold... The guy who helped me on Monday, never created the account, the guys were not going to be there at their scheduled time (because I'm pretty sure the guy who helped me totally forgot about everything we talked about) and he needed 20 minutes so that he could create the account. Now mind you, I am having to get ready for this party that starts at 6:30, but it's an hour away, so this extra 20 minutes is cutting into my getting ready time... and not to mention, this should have been taken care of long before Thursday afternoon. The heaters finally arrive at 4pm, the guy just drops them off at the front of the drive way, my boss comes out and ask's him to help him take them to the back yard, and the driver says that's not his job. okay cool, that's not your job... well it's not ours either buddy! Once we get the heaters into the backyard, one of the propane tanks is totally empty, and luckily my boss had an extra propane tank to use. I will say, the heaters were great, and they worked perfectly. Next day these heaters are supposed to be picked up @ 9am... guys don't even arrive until 1pm. So, to sum it up, these guys do not stick to your schedule, so be prepared for that. And maybe be prepared for them to forget altogether. Would definitely not use again.

    Came to town to help a friend on a project at his house recently and we needed a skid steer. I was…read morelucky to come across Austin Rent Way. I can't be more pleased with my rental and the process chatting with Noah to reserve. The skid steer was in great shape and was exactly what we needed. If I ever need rentals in Austin again I will definitely be going back to Austin Rent Way!

    Eastside Lumber and Decking

    Eastside Lumber and Decking

    (27 reviews)

    Southeast Austin

    Buying lumber at Eastside Lumber and Decking is as good an experience as I can imagine: they have…read moregood products at fair prices, make worthwhile recommendations and deliver quickly. In less than 30 minutes, I'm in and out of their store knowing that I purchased what I need and when it will be delivered -- and every board arrives straight and is of first quality. I can't foresee any reason I'd consider shopping anywhere else. Highly recommended.

    I wrote an email asking for a specific piece of siding with specific dimensions in hardiplank…read moreinstead of masonite., and got a response that said "we have all the standard sizes of hardieplank in stock now" from Dean Apparently it was MY mistake to take that as an affirmative response, because when I drove an hour out of my way to go pick up the board with those dimensions they told me that they only has hardieboard not hardieplank, that it would never work in place of masonite, they didn't have that size in wood either and when I showed them their own email from an hour previous Dean raised his voice and said "I said Standard Sizes!" Apparently he couldn't be bothered to read two whole sentences of email and only read the one half of the word "hardie" and I was supposed to understand that he had disregarded the rest of it. Listen: Maybe if you are a builder or something that is going to buy 2000 board feet they will give you the time of day. But even then I wouldn't want to support their dishonesty. As an individual: Avoid!

    MPI - Material Products International

    MPI - Material Products International

    (2 reviews)

    Southeast Austin

    I will start by saying the brick I wanted..came out just like I hoped. MY GOODNESS what a horrific…read moreexperience though. I walk in 8 months ago...ask what sort of brick would be good for an accent wall and the guy at the front (no longer works there) seemed like he wanted nothing to do with me. He says idk what we have, take a look at that wall. I didn't know what I was looking at as there were samples of random assortment. After finally digging on my own and finding something, I asked how much this would be.."not sure, I haven't ever sold those". We get past all that, he finally gives me a quote and says it will be here in 3-12 weeks. Really..what kind of range is that?! I waited every bit of 12 weeks. I HAD TO CALL EVERY WEEK TO FIND OUT IF IT WAS ON THE WAY. The last call was "oh yeah, we've had that for several weeks"..Once I go to pick it up I find it to be on a pile. 20% broken, no packaging or boxes..just a pile. What the heck am I supposed to do with that. One by one I had to load hundreds of bricks into my truck and off of it. Because of all the broken pieces, I came up short. Guess what, another 10 weeks for 70 more bricks! 20% of those are broken. AND they tried to charge me for them. During all this I was transferred to several different reps that didn't have my order number. Half of those reps no longer working there. My best advice..scrap everything you do MPI. Scrap it all. Re-hire and re-train. Incorporate software that actually talks to each other. Just start over. Thank God I hired a great contractor to do the work because at the end of the day my brick wall looks dope. I'd spend double the amount to go somewhere that has their stuff together. End Rant.

    Needed a large lot of cinder blocks and called to see what sizes and prices they had. A VERY…read morecondescending employee says" you don't know what size you need ma'am?" The proceeded in rattling off a list of sizes so quickly that one could not write it down. If that is how they answer customers then I would rather pay more somewhere else and get the service I, as a buyer, would expect

    Latera Architectural Surfaces - buildingsupplies - Updated September 2026

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