Assisting us with a window replacement in our fifthwheel. We are parked at West Overlook…read moreCampground, there as camp host until October. Cody has been excellent, working w our insurance and answering all our questions,

Not good! After the purchase, and promised services they dropped the ball. Took my new camper in…read morefor service. 3 very minor issues, and 1 issue with leaking after one time out camping. "After the service was so called completed" two of you 4 were not complete, with one of the 4 the bigger issue of leaking. The other one of the 4 issues wasn't even touched. This can all be verified by the employee that inspected it with me.in addition, after 2 months of buying the camper, the salesman did not follow through with his promises. Thanks for listening. So sad that as soon as you purchase something, all the promised follow ups don't exist !

The walk through was thorough and so helpful. Brand new RV'ers here and we had no idea what we were…read moredoing. Service department is amazing

Great place to do business. Trustworthy and honest. I will definitely recommend to friends and…read morefamily.

These Guys are Awesome, They have done several repairs to my Motorhome and keep giving great…read moreservice every time! Red is the Man and has been my go to for any issues. Keep it up guys!

Great labor prices and great technicians . They have camping spots available while waiting for…read moreservice.

AMAZING! Yes I know that all caps is shouting but when you get service this great you want to shout…read moreabout it. I'm a new rv owner and my used Winnebago 40ft diesel pusher had HWH levelers that needed some help. I called for an appointment and Ashley was terrific, she gave me an appointment and told me that there was power hookups and I was welcome to spend the night before my appointment. Brent my service technician was fantastic, he went over the repairs with me and made sure I understood everything. I also have to give a shout out to Lon who checked me in. I wish I could give them more than five stars!

Horrible service department the lady that works there should be fired !!! She argued with me on the…read morephone about a water element for my water heater told me she cant help i waent home I was in town 2hours away from home I explained what it looked like and what element I had she didnt want to listen kept talking over me I just bought camper and was told everything worked but found out things did. Not went right over to sun and fun explained to them what I needed had it in 3 minutes again that lady needs fired ibwill never do business there sun and fun has me now !!!

We damaged our RV entrance stairs while traveling from Florida to Cedar Rapids to visit family. I…read morecalled Ketelsen while enroute, ordered replacement stairs & made a service appointment. When we arrived at 9 am, they had the replacement stairs ready & we had our RV fixed & ready to go by 3 that same afternoon (even with dealing with some electrical issues that popped up. Once again Ketelsen came through for these travelers!! Thanks!

Service Department is terrible. Took my 2yr old Grand Design travel trailer with extended warranty…read morein for an electrical short causing fuses to blow. Was told they would need to do a diagnostic test to find electrical issue, not covered under warranty, (save your money on extended warranty) They ended up replacing battery and adding anew electric Jack, I wasn't having an issue with Jack but was told buttons were wearing out and cracking but was covered by warranty? I show up after a couple days and pick it up. There is no power to RV someone had left the battery disconnect on. I plugged it in to my truck and it had trailer lights but no power to inside. I was told that the 7 way plug or power cord to RV could be bad, They told me to take RV home and charge the battery and see if I still have no power. This made no sense! I paid $445 for a battery and an electrical diagnosis. Left will dead (new) and told my cord or truck outlet was bad? Got home charged battery still no power to inside!! Tried calling service Dept several times no answer I left a message requesting a phone call and got no call back. I left a review on their website and a couple days later they leave a voicemail that I did not see till after close. Just very disappointed in the service and follow up, will be getting service elsewhere. Never should have left or paid for a battery that was dead and possibly a bad outlet or cord in their parking lot. So that is on me! You would think a $200 plus fee for a so called diagnostic would have caught a bad cord.

I didn't buy anything but great service. Nice place and overall a good spot. Yelp is making me…read morewrite a minimum of 85 characters so yeah great place.

Friendly and efficient! We were on the road when we had an issue with the heater control valve in…read moreour camper. We were 3 hours from our destination. We were towed there and they immediately used diagnostics to determine the issue. They did not have the part to fix it but suggested a work around to get us back on the road to our destination. That was completed within 3 hours and we were back on the road! Very happy with the level of expertise from their mechanics and entire team. Very reasonably priced. Excellent company - we highly recommend! Thank you!!

Had my truck in the shop for a fuel contamination issue they ran into several unexpected issues I…read morewas promised the truck would be done same day, called to check on the status the evening person answering the phone. Matt was very rude very unhelpful. I was told they ran into unexpected issues and those issues needed to be fixed so they fixed them no call no heads up I was quoted $500. I ended up paying $1680 went to pick up the truck the following morning the original person I dealt with was very nice and accommodating with trying to negotiate a better balance price since all these things were done without my approval however the manager or owner, then came through the door and made the statement do not argue with him take the truck to our compound lock it up and he can argue it out in court. This is not a way to treat paying customers when a customer is given a quote and some thing more needs to be done a phone call needs to be made for the customers approval. I do not recommend this place at all.

Dealership is great , awesome sales people . Great parts counter . And service tech's are right on…read more. Found the trailer that will fit my wants !!! E-Pro E19FD with no slide . It's perfect size for Couple Camping ?? Time will tell . Excited to start a new journey !!

I'm letting fellow RVers know to take their money elsewhere. You sponsored a horrible YouTube video…read moreon another RV dealer to drive sales based on false claims, click bait, and fake news. I wouldn't trust you with my business nor should unsuspecting customers. You'll probably block this like all other negative reviews because you are so desperate for sales. Well I hope you spend more time blocking honest reviews vs ripping people off at your dealership