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    Couler Valley RV

    5.0 (4 reviews)
    Closed • 9:00 am - 5:30 pm

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    3 years ago

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    6 years ago

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    Cheyenne Camping Center - Cheyenne Camping Center in Walcott, Iowa.

    Cheyenne Camping Center

    (35 reviews)

    I shopped around a lot, and Cheyenne Camping Center consistently came up as the best price on the…read moreWolf Pup travel trailer that I wanted. I live in San Diego, California, and after some calculations, I found that I could fly to Chicago, rent a truck, drive to Iowa, and then back to San Diego with my new trailer. The Cheyenne staff were totally on board with my plan (seems customers do this kind of thing all the time) and helped in many ways to make sure the paperwork was mostly done before my arrival. I was ready to just get it and go, but they wanted me to inspect the trailer and teach me a bunch of stuff about it. They also threw in a lot of extras like a power cord, power adapter, sewer hose, full take of propane, winterized water system (it was December), etc. While I was in finishing up paperwork in the office, they were connecting up the trailer and making sure the brake controller was properly adjusted, and the tongue height was right (the tongue I brought was too tall, and they apologized that they needed to suggest that I buy an appropriate one from them). They were super-courteous and it felt like they were treating me like a friend rather than a customer. By the end, a bottle of champagne was presented to congratulate me on my trailer purchase. Who does that?! In the end, even after the expense of an airline ticket, truck rental, and gas, I saved over $4000 compared to the California price. And Cheyenne made it a great experience. I recommend Cheyenne wholeheartedly to friends and coworkers all the time, because the experience, customer service, and the price was so good.

    This place is terrible. I bought an RV that ultimately failed due to a roof that leaked. Cheyenne…read moreCamping Center, helped me find a place to diagnose the issue, but when the issue couldn't be duplicated, despite MANY videos, pictures, and every other means that can be explained. They have essentially told me that despite my camper is still under warranty to go pick the RV up, and live with a leak, that is not only a safety hazard, but must be causing peripheral damage. I said I would turn this RV in and buy the exact same one, they agreed, but they want $10k from me!! They have bumped their heads and I think old Kevin should hang it up. This place is run like a used car lot. They do NOT stand behind their product. They do not offer ANYTHING to veterans. Vets stay away, this place, is disgraceful, Dustin is great and helpful in service

    Mound View Rv

    Mound View Rv

    (4 reviews)

    I had brought our 5th wheel in for some maintenance repairs . Went inside to the service department…read moreand paid for the work, asked how everything was and was told everything was gone thru and no issues were discover. I proceeded to hook up the camper and I discovered the batteries were both low. I went back inside to borrow there booster and returned to the camper and had no success with the poster, both batteries were completely dead. So I purchased 2 new batteries and proceeded to replace them when the salesman came outside and approached me to discuss the damage that another customer did to our camper. At no time prior did anyone mention our camper was sideswiped by anyone. I do appreciate him coming to tell me but I was amazed it wasn't the first comment from there staff once I arrived. There was a good chance I would have left without noticing it. I asked if we needed to call the police and he reassured me that this was going to be covered by insurance and not to worry. So I proceeded home and contacted my insurance company, acquired estimates for repair and have had the camper repaired by an awesome facility on the east side of Madison. Insurance would only cover the repairs and not my time or milage taking this in for it repairs! Well as of today Mound View will not return my calls let alone compensate me for my lost time or milage for the damaged that occurred on there property. Back when Sherry owned this business , she would have worked this out. The new owners hide and are not reachable. I will never return here for anything and so will anyone I have talked to. As a business owner I know how important open communications are with customers and how we need to work together to resolve issues as such.

    Great place to buy if you plan on doing your own maintenance and repair. Purchased several units…read moreover the years. They were great to deal with until the last few years. The last unit we purchased here was to be for our retirement travels, it came with an expensive price tag and costly maintenance/warranty plan. This front slide leaked from day one. Never fixed. Toilet leaked. Replaced once but refused to fix or replace going forward. Never could get satelite tv connection to work. The last winterization took months to complete impacting our trip south. Ironically we replaced a faucet the following spring. We are assuming winterization happened after cold weather set in. The final act of poor service was finding holes in the vinyl floor by a slide when unit maintence and winterization finally complete. There were no holes in the floor when the unit was dropped off in October. In December, when we were finally able to bring unit home, we fould two holes with similar pattern cut into vinyl floor by the kitchen slide. No mention of damage when we picked up the unit. When we asked about the damage they acted like they were aware of it but had no plan to fix until we asked. No return calls, after several inquiries on status. We know that a slide that needs adjustment can cause this. We only wanted it fixed an were even willing to pay if the warranty would not cover the repair. After no return calls for weeks, we decided to buy a new unit. We like the convenience of Mounds View since its close to home and thought we would trade again with them. When we called to talk to sales we got the run around about no floor plans for new units. Promised to call when they had something. We waited several months again with no call back. We traded elsewhere. We found a company that takes pride in their exemplary customer service. 5 hours from home. We are very happy with our decision even if not convenient. We know we are "Fussy" and most likely that pain in the 'a55' customer" but we were only asking for service we paid for and better communication. We heard you loud and clear Mounds View RV. You don't care that we want to keep our unit on good shape. You don't want our business. You will also no longer get our recommendation to fellow RVers.

    Couler Valley RV - rv_dealers - Updated October 2026

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