They lied about the price of a trim switch and charged me $33 for the freight. It was supposed to…read morecost less than $30 for the switch and ended up costing $85. Wouldn't give me a refund on the freight. I will never do business with them again.

Fantastic location on an island in the Mississippi River. Great people, helpful service Staff and…read moregood selections across multiple locations for a large variety of boats and accessories. The Dubuque store offers additional amenities to customers with 240+ boat slips and 70+ On site RV lots with a club room and storm shelter, swimming pool and special events for residents. Overall a nice atmosphere excepting a few bad apples in RV Park whose lack of respect for rule of law and culture is a negative.

Horrible experience ordered a drink did not seem like the drink had very much alcohol init the…read moremanager/owner came over asked the bartender for a shot glass and proceeded to pour the alcohol into a shot glass on all over the bar " saying I'm not giving away drinks I am here to make money" making the customer feel embarrassed. By the 8 people they had at the bar at 7:30 pm on a holiday weekend night. Shame on them bad customer service!! Lost multiple customers from this experience!!

We had the best service and great food. We sat outdoors and it was heavenly! Enjoyed the live music…read moretoo!

Eldie's Marine has been taking care of our boat for the last 15 plus years. Eldies pulls the boat…read morefrom the water and stores it for the winter along with winterizing the engine and putting it back in the water in the spring. Eldie owns the shop and his son Justin and daughter Kirsten work at the business which makes them a great team because they are a very close family. When I am in Galena I love to go fishing so my boat is very important to me. The one thing I greatly admire about Eldies is they do excellent work and I know I can absolutely 100% trust them. Eldie recently helped me get a new trolling motor as mine was outdated and not functional. Eldie had a boat owner looking to sell his trolling motor which was almost brand new and truly state of the art. Eldie was able to get me a great deal on the trolling motor so I bought it and Eldies son Justin and staff member Mason rewired the boat and did an excellent job of installing the motor which is so simple to operate. If you need work on your boat in the Galena or Dubuque area, Eldies should be your first stop. They do outstanding, reliable work and I know they are going to tell me the truth and give me options to resolve the problem. This is a long time, family run business that does outstanding work and they can always be trusted to do the right thing for their customers.

Eldie has been keeping our boat in the water for a long time. He gets the job done and keeps us…read moreboating.

5 isn't enough stars. Seriously. Niegel is honest and works hard. Super good with communication and…read morehis prices are super fair. Will not take my boat anywhere else.

From the owner: Boat Service Customization…read moreMotors Boat Storage Winter Storage Boat Detailing Over 7 Years of Experience Products: Amsoil Accessories Services: Power Boat and Motor Repair and Service Personal Watercraft Repair Jet Ski Repair Repair Boat Winterization and Summarization Boat Oil Changes Engine Rebuilds Tune-Ups Repairs Brands: All Makes and Models Location Facts: Down the River from the Bridge Where the River Meets the Bend Located South of Muscatine

Being new to Savanna and loving our pontoon we had before moving here. My wife and I decided we…read morewould like to have a fishing boat to go in shallower waters to pan fish. I like to give local businesses my business when I can. So on Friday the 21st. I talked with Jarrett and made an inquiry about a boat they were consigning. He said he'd ask the individual that night. I hand heard back from him on Saturday and it was approaching the last 45 mins.. of the shops hours so I decided to ask in person . I couldn't make a deal on that particular boat . At that point Jeff spoke up and referred to a boat he'd would sell me for 2k. I looked at it and told him I liked it but would he take a sporting good item on partial trade. He agreed that he would look at my item .I told him id go get it ( I just lived up the block and told him I could be back in just a couple min. There was 20bmins. Left in his day. He said " im not looking at anything today" and to bring it in on Monday. So Monday comes i pack it up around 945 am and bring it in. I was greeted with im to busy I have stuff I have to get this done. Myself not wanting to take it back home and then later in the day( 3pm per Jeff) load up and come back. I had a few preliminary questions​​ I needed answers to ask him that could save us some time and trouble in the long run. So I asked for just a couple minutes to clear up things. After a couple questions. I got a statement I never thought id hear from a retail dealer. He said Yah know im pretty nice to point and then....) I was like wow a couple minutes and im making you mad ? His response was " you are getting there" I was shocked and per him he wasn't working on something directly for a customer. All I wanted originally was for him to look at my item for a couple min. And we agree on the difference id pay or we wouldn't. No hard feelings . I reminded him that we could take care of paperwork later if need be. I had out of town plans id have to cancel if I waited until he wanted to help me . At that point he started referring to me as "honey"​ .three different times he called me honey. He finally said what did I want to pay difference. I told him and was counting my item 300.00 under what I had in it. His statement was aFirm " No" !! And he stated that "he doesn't mind negotiating , but he wasn't doing Bullshit" and said come back at three o'clock honey!!!. I work in a boat shop part time and have been in retail many times in my 63 years. I / we never talked to customers that way. I would have been fired. Needless to say I didn't make my three o'clock appointment he dictated. And I sold my item for a fair price and will be taking my business elsewhere. And not be recommending m& m to anyone. I do have to say the only positive was that Jarrett was nice , friendly and understanding.

Careless Careless Careless. Took my boat M&M Marine to be sold on consignment. I asked Jeff if…read morethe boat could be stored inside as I did not own a cover. Jeff said that "he would see what he could do" and mentioned that he had an old cover if it did have to sit outside. I called every 3 weeks to check on activity. After almost 3 months of no luck we agreed that I would come get the boat and try to sell it in a different area. When I arrived I learned that the boat had been sitting next to a grain bin with no cover on it. The brand new interior was filthy. Under the seats there was standing water and grain bin filth. My new life vests were covered in black mildew. Then I collected my paperwork and learned that my spare ignition key, my glove box key, and my surge brake lockout insert had been lost. Then upon hooking the boat to my truck I learned that the brake breakaway cable had been drug. The hook apparently caught on something and was straightened and when this happened it pulled the breakaway cable out of the housing in the wrong direction and tore the sheath from it. Jared was polite but pretty much shrugged it all off. I questioned the fellow in the shop and his response was "I'm not going to stand here an argue with you" and walked in to the shop. I scrubbed my brand new interior over and over again and got it back to a 9 out of 10 condition. Thanks a lot M&M.

Just purchased a new Bennington Pontoon from Quam's Motorsports in Stoughton, Wisconsin. This is a…read morefamily owned dealership that delivered an awesome purchase experience. We're new to boating and they made it as smooth as could be. John Quam was there from the beginning and has been there even after the purchase. He personally delivered our boat to Lake Waubesa on his own truck, spent an hour on the lake, showing us all the ins and outs of our new boat. Even though we had ordered our new boat at the busiest possible time, John went out of his way to get us our boat ready for the big Memorial Day weekend. He kept me in the loop, even sending me an email (3.5 hours after they closed) to let me know that they had just completed getting the boat prep'd and it would be ready for delivery the following day! We were thrilled to be able to enjoy our boat for the weekend. After driving our boat, we started getting a warning alarm on our motor. John sent one of his techs right to our dock to diagnose the problem. With no luck, John personally came and picked up our boat and took it to the shop. Turned out to just be weeds in the water intake. After fixing it and a few other minor issues, he personally delivered the boat after they closed. Now that's service! I can't provide a more positive recommendation for anyone looking to buy a new or new to them boat. You just don't find this kind of service these days and when you do, you want to tell people!

I don't normally write a review on businesses but this time it really is ridiculous not to!…read more We bought a used boat at Quam's mid August. The staff made arrangements to meet us before normal hours on a Saturday in order to get us out on the water in the boat before signing papers. However, there was a hiccup with the battery on that morning. The guys put in a new battery that morning and it started right up. To make a long story short, switching the battery was not the solution. We stalled on the water twice after putting the boat on the water at home. However, after contacting Roy Quam the first time, we took the boat back and work was done on the issue. Next week, we got the boat back, and, on the lake the next day, motor stalled again. I was really upset with the boat to say the least! I said I wanted a different boat and Roy understood completely. If we wanted another boat, they were willing to credit us the full purchase price towards another boat. However Roy stated that he was confident that they could fix whatever the wiring issue was happening on the Ranger. We agreed to try to have the issue fixed. Roy made arrangements to come pick up the boat this time so they could get working on the problem right away and we could get the boat back sooner, ( We live an hour and fifteen minutes away from Quam's.) I appreciated that and was really surprised that he did this. After working on the boat for two weeks, we think the issue is fixed but have only had the boat out once since getting it back. I am happy to say that the motor never stalled on this outing. We did have one minor glitch but Roy said to keep him posted on the issue in case it happens again. I haven't experienced customer service like this in a very long time! On a purchase like this, your heart sinks when you have problems immediately. My husband and I have been pleasantly surprised by the loyalty to their customers and their products that Quam's has shown us repeatedly. We are very glad we bought our boat at this dealership and would/will buy there again without hesitation!

Hands down working with Richard was definitely the best experience we've EVER EVER had when…read moreservicing our Evinrude! Rich is so knowledgeable, has most parts on hand and is extremely fast at getting you fixed up and back on the water...we are so glad Bass Pro sent us his way..he will forever be our go to guy when it comes to our boat..he's worth EVERY mile of our 3.5 hour one way drive!!! Thank you so much Rich!! -Kevin & Emily Harris

Giving 1 star because he answered the phone. Took my twin-engine boat to this location with a motor…read moreissue. Motors weren't running in sync with each other. After sitting for a week (which I have no issue with) he then did a "test ride". I stopped by to get some items from my boat the following weekend to find it in an open gravel lot, uncovered and not secured at all. During a conversation with Richard (owner), he told me about how he and his wife took it for a "test ride" to the lake. Said they put it on the water early and it drew a crowd, then how a Baja wanted to race him and he beat the Baja. Apparently, another twin-engine toon tried to race him as well to no avail though, he won that race too! He then commented on how many people were drawn to my boat while he and his wife enjoyed lunch. Weird right? A test ride from early morning to include a couple of races then a lunch stop? Wow, must have been thorough! He determined it was a leaking head gasket and it should be covered under warranty. Told me about Covid and how Evinrude only has 1 employee, it will probably be weeks to hear back, etc., etc. I offered to pay for the service with the understanding that I'd be reimbursed when the warranty claim went through. When I picked the boat up I noticed a blood spot on the toon, he told me no worries that was his blood, no big deal. Then I realized why he was bleeding, he caught his arm on a burr caused by the large deep scratch in the aluminum of the outer toon. Further investigation showed that my toon and my rub rail were both badly scraped/scratched where it appears something had backed into it or it was scraped along something. He said to let him know the cost and he'll cover it. Fast forward several emails and a few month's time. I've never been reimbursed, he knows nothing of the scratches and scrapes, and my motors still don't run in sync. I'd find another dealer if I were looking.

We bought a brand new RV in Minneapolis, on the way down the windshield wipers broke. We called…read morecooler Valley RV near Dubuque Iowa. Doug was very friendly and helpful and immediately ordered the part we needed, Then he also let us park in his lot overnight to wait for the part to come in. All in all a very nice experience. Thank you!!

Let's face it 2020 was not a good year. We had an A122S rockwood that was in an accident and…read morecompletely totaled. Looked all around CA for another A-Frame and they were selling fast. Saw an advertisement for an A215HW. I called and spoke to Doug Biddick. He answered all my questions and understood all of my concerns. We explained to him that we will work with a company called U-Ship to transport the trailer to us. Buying something this big on the internet was a bit scary. Doug set up a video call and gave us a tour of the trailer and answered all of our questions. Very informative! We arranged to ship, Doug took care of the trailer getting it ready for the long haul to CA. He even winterized it for us knowing it was going over some mountains. We received the trailer in 3 days, set it up, and was super satisfied! Everything was exactly what Doug showed us and told us! This was the easiest transaction I have ever had! I would HIGHLY recommend Couler RV, the staff was AMAZING!!!