Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

I took my truck in to Westside auto to get some to gnostics and they've been over backwards getting…read moremy truck back to me and showed me exactly what I needed how much it was gonna be and they're very reasonable so if you're looking for a good mechanics or are you looking for a good mechanics you can't go wrong with Westside auto

From Amy at the desk (Who knows more about cars than most mechanics) to John and the rest of his…read morecrew, these folks are fantastic! They always take great care of my vehicle needs, and never take advantage of me. Definitely recommend them to anyone needing service, tires, batteries, etc.

I would not give this place even a one star! Our Toyota truck windshield wiper linkage was broken…read moreand we brought it into Elizabeth's Garage to be replaced. What started off as a conversation about $300 for replacing turned into a final project close to $480. When we talked to Elizabeth Garage's front desk, each time they were unaware of what they were actually doing to the truck, concerning when dropping it off! When picking up the truck we were blown away by the price! With the owner gone on lunch break we had no choice but to pay. Then they didn't know where they parked the truck, which we eventually found across the street in a parking lot, unlocked with keys in the vehicle! Perfect situation for a theft!!!!!! Especially with personal belongings in the truck! After calling multiple other car repair shops INCLUDING Toyota, we were told that the part that was put in the truck wasn't even a Toyota part! On top of it, all car repair places were coming in over $100 cheaper! EVEN TOYOTA CAME IN CHEAPER WITH THE CORRECT TOYOTA PART! Walking back in there to talk to the owner, letting him know the price was outrageous and more than originally discussed, was basically told okay is what it is. No offer of reimbursement for the over charge! Telling them they lost multiple customers, they didn't care and said okay. They don't care about customer service or overcharging their customers. I even looked up the part on Amazon with the model number they wrote on the receipt and it is $125 - they charged me $350 for the part! We were told by the owner he marks up his products 75% after the job was completed. They lost not only a family with four vehicles, but we are going to let their current customers know that originally referred them. Even the store owners in town we talked to said they stopped going there because they are overpriced! This clearly isn't the first time... it's such a shame since we like supporting small business! I hope the owners read this review and realize what they are doing in overcharging their customers. I hope they work on their customer service and I truly hope they stop putting their customers cars across the street in an unattended parking lot, unlocked with keys in the car!

I was from out of town! Stopped in with a minor problem! They quickly looked at it and quickly…read morefixed it at minimal cost!

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

quick to get an appointment, which I appreciate. There is a severe lack of communication , when I…read morescheduled an oil change, and requested someone to take a look at my tail light, the man on the phone said , yes we can do that. Brought my truck in yesterday, oil change was fast, I mentioned did u take a look at the tail light? the man at desk said, you didn't say that. Are you telling me I that I am lying? The BIG problem is when scheduling you don't ask my name, number, or what I drive. Do you write ANYTHING down? maybe if you did, you would remeber specific requests. Very disgusted with service, Is it because I am a female? I ask a question, I get a blank stare, or a one word answer. Thanks a lot guys.. going somewhere else next time...

I have used Shawn's services for many years now. He never lets us down. He has saved us money in…read moremany instances and goes out of his way to do the job or answer any questions. His employees are very diligent and helpful as well. I've suggested Procare to many people who all seem happy with their work and pricing.

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

Keith and Diane in the service department are incredible! They are truly the first people I've…read moreencountered in a long time who understand what exceptional customer service is all about. They make you feel heard, understood, and genuinely cared for and, most importantly, they are committed to finding and fixing the problem. I'm so impressed with their professionalism, kindness, and dedication. You've definitely earned a new loyal customer! Thank you, Keith and Diane, for making such a positive difference!

I highly recommend McGrath Chevrolet! From the first inquiry, until we drove our new car off the…read morelot Kyle was absolutely amazing. He helped us find the perfect vehicle that was not only the style we were looking for, but had all of the features on our wish list and most importantly fit our budget. Everyone we worked with in addition to Kyle was so kind and helpful (Tyler, Michelle and Dave). They all took the time to answer any questions my husband and I had, even offering extra useful information. They talked to us like friends, never being pushy or acting like we were just a numer buying a vehicle. We walked away with not only the perfect vehicle for us but a piece of mind knowing we made the right decision. If you're looking for a great vehicle, at great prices and unbeatable staff, McGrath Chevrolet is the place to go!!

I have bought atv's on a couple of occasions and have been completely happy with the entire…read moreprocess. More importantly the service has been phenomenal. They understand that my recreation time is limited and make it a priority to keep my toys up and running. Even on very short notice. Thanks. I'll be a customer for life