I bought a 2019 Nissan Armada Platinum with 15,000 miles one year ago for $55,000 from Dave Wright. Since then we have had nothing but problems (4 major problems) and horrible customer service to say the least. I spoke with Tyler Wright a week ago and my wife had the Armada there getting work done to try and correct the latest problem. I told him that if it were up to me they would buy the car back at what we gave since it was a far from perfect vehicle, but i knew that wouldn't happen, he said they would see what they could do. I called Tyler back yesterday to find out the verdict of them HELPING us was, that they would buy the 2019 Armada Platinum Reserve with 30,000 miles, from us for $35,000. I told him that they made money the first time a year ago and this wasn't helping anyone but them. Me and my wife eating a $20,000 loss was helping us, REALLY!! I told him i thought I went to DAVE WRGHT NISSAN but apparently went to DAVE WRONG NISSAN. So I hung up. 10 minutes later Mark the sales manager CALLED me back! I Capped CALLED, I will tell you why! He asked if we had a bad connection and I said no I hung up, I explained the problems over the last year and I knew I may have to eat some of the loss, but NOT the whole thing. He went on the tell me how they were giving me more than book and they were incurring a loss. I explained not $19,000 or $20,000! This showed me how they wanted to help and stand behind what they sell and how much they care. This is the problem with business today, no accountability!!! I ran a business and truely took care of the customers i had even if I had to get the checkbook out and give back profit!!!!! Mark explained that he cared, he called me back. Very gracious of him!! Call me back with a pat on the back for him to call, and a $20,000 loss kick in the BUTT for us!! I was very frustrated!! Still am!! Continued to tell me they were taking a loss also on offering me more than book at $35K. Today I went onto JD Power and rough Adjusted Value is $34,900, CLEAN retail is $41,050. Sounds like they were taking a major loss to me!! You DECIDE!!! I almost forgot, Mark told me that the used car market is down 20% thanks to PUTIN, gas, and we had bad tires and bad brakes hurting the value!! I explained to him that adds to the list of grievances that they sold us a car that had bad brakes and tires cause we put 15,000 miles on it and that isn't enough miles to wear down the brakes or tires!! Long story short if you want to do business with someone that doesn't stand behind a vehicle any better than this go ahead!! We as the consumer and are expected to eat $20,000 with no loss in sight for the business. This is there idea of HELP. IF this is the help YOU want go here!! My cell number is 563 920 2082. Feel free to call with any questions. And Mark I release you to tell ANYONE YOUR side of the story and I will not hold anything against you!! The simple point is problem after problem with the car, and horrible customer service, followed up by a Mike Tyson knockout with the lowball offer to HELP us out!!
David Waterhouse, Manchester Iowa read more