I had a fantastic experience and I could not recommend any other place. They had the exact car I wanted in the end. Logan, the salesman, was the missing element in me having a difficult time finding the car I wanted initially. He navigated me through what seemed initially like a complicated process, but made me feel very comfortable and welcome in the show room so we could sit down and discuss exactly what I was looking for. Overall I had a great experience. My salesman's name was Logan Novak and he really did a tremendous job. I left a happy customer and excited driveway in my new car. Oh, and they gave me a great price. read more

McGrath Ford - Car Dealers Near Me - Hiawatha, Iowa

Josh, Mike & Lee are awesome! Helped me on Saturday afternoon. Offered a solution for a loose oil cap. Now everything good & I can start my new job on Monday read more

I would like to start this review of McGrath Automotive particularly McGrath Ford in Hiawatha, Iowa by saying that this was not a review done in haste nor is it a anger filled response that I will regret later. This review has been written after much research, multiple personal experiences, and also from the input and I must be honest, opinions of many other local residents of Cedar Rapids along with their experiences. I want to make it clear that by no means am I disgruntled with the sales or finance departments because those men and women will go over and beyond if able. This review is for what I feel is probably the most important department of any auto dealership. The service department. I originally purchased a 2019 Chevrolet Malibu from McGrath's West Dale Superstore and was absolutely pleased with the process including the lengths that they went to that didn't have to. It wasn't until it came time for my Malibu to go into the Detail Center at McGrath Auto for Undercoating and Rustproofing that I started seeing the validity of some of the stories I had heard. I dropped the vehicle off at the West Dale Store as directed and was given a loaner vehicle. I was told that it would be about 1-2 days as the Undercoating would need time set and also because I was getting routine service performed. During this time, not once did I bug them and not once did they call me or consult with me. It wasn't until after 4 days of waiting, and noticing on the Chevrolet app on my phone that my Malibu had been taken up to be Rustproofed and that was it. It had been dropped off at around 10:30AM the day I left it with West Dale Superstore and from there it never moved from where they had parked it. In the meantime, a large portion of my income was hanging in limbo because I could not use the loaner vehicle for my job due to having a dealer plate on it and not being registered to me. So after 4 days of sitting and waiting, I called the West Dale Store and they called the Detail Center and found that a "miscommunication" had led to them not even knowing my Malibu was there. Mind you, they were the ones that called me almost every day until I was able to set up a time to have Undercoating done yet they claim they didn't know it was even there. So 3 days after that, I get my Malibu back, pick it up at West Dale Superstore, and it was filthy. There were fingerprints and smears from people or things that had rubbed against the car, the inside smelled like paint chemicals so bad that I had to open all the windows and let it air out enough for me to drive it home. On the drive home, I found grease smears and grease globs and fingerprints all over the steering wheel, turn signal, gear shift, seat belt, and stereo. There were no seat covers over the driver seat, nor paper mats on the floor although they could have been removed by West Dale Superstore when it was dropped off to them so I can't honestly claim they were never there. This was the only issue I had with the Malibu however to me this was still not acceptable. It wasn't until a very close family member started having problems with a Jeep Patriot they had bought from McGrath Auto and it was beginning to have one problem after another, and they depended this vehicle to get to specialist medical appointments as one of them had very advanced COPD and emphysema along with a crushed T-6 in his back. When this Jeep started randomly dying while driving, I talked to them about going back to McGrath and seeing what they could do for them even though they already had a loan out for the Jeep. The day they went to the West Dale Superstore, I went with them and once again the Sales and Finance guys did an amazing job of finding a way to get them a much more dependable vehicle which brought a lot of relief to them. They were sold a 2019 Ford Escape SEL, it was in very good condition, and was a much more dependable vehicle. They also added the Extended Warranty through McGrath Auto. After about a year with no problems, they were noticing that they kept blowing headlight bulbs, and at an alarming rate. It didn't matter how expensive of a light bulb they bought they would only last about a week tops and then blow. Now I am no electrician, but that's a little excessive and I would say there is something wrong. So it was scheduled for service at McGrath Ford in Hiawatha, Iowa. They explained to them the problem, and left it with them. After a day or so of having it, they called them back and said that they didn't find a problem anywhere except that they didn't have OEM Ford bulbs in them and handed them the keys and said they were good to go. And then charged them over $300. They literally were in no better place than when they dropped the car off. Also as of the date of this review they still are still going through light bulbs like crazbulbs they had in when they dry. I also want to point out that the bulbs that they were charged $300 plus for were literally the same brand of Sylvania light read more

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Alright so as I said we would return and that we did they got us out of our Escape and into a brand new Ford Edge!! We had an amazing experience and we are so happy to have left our escape behind! Thank you to the team at McGrath for being so friendly and caring. They all Understand kids as well they can be in the way or bothersome but they k ow how to handle it! Thanks guys read more

McGrath Ford - Car Dealers Near Me - Hiawatha, Iowa

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It took some effort on the salesman's part to find me the exact vehicle I was looking for, but he made it happen! I couldn't be happier with the truck that was brought in from another dealership. The whole vehicle buying process went very smooth. I can't praise Logan Novak's effort enough! If you can hire a few more like him, sales would certainly increase. I thought there was a personal touch added to my vehicle purchase. Great Job logan, I'll buy another vehicle from you anytime!! read more

Don't bother making appointments. Had an appointment at 9:00 am for an oil change, they said it'll be done at 1. This has happened multiple times. read more

Andrew was a great car salesmen, he took the extra time to find exactly what I was looking for and reached out to me when he found it. Susan was a very good at what she does and listen to all of my needs financially and let with her best foot forward. Great service! read more

McGrath Ford - Car Dealers Near Me - Hiawatha, Iowa

I just purchased my first car, a Hyundai Kona 2022, and my experience could not be better! Andrew made the experience the smoothest as possible finding the car of my dreams at a great price! I am still enjoying my new car but I won't think twice when I decide to buy again: McGrath Ford is the way to go! read more

Bought a year old Ford Transit out of state, made a squealing noise when backing up. I had a little warranty left so brought it in for repairs (other little issues as well). Ignored one of my complaints, sorta fixed another and then told me I needed rotors sanded. Got a second opinion at a place I trusted, Automotive Service Evolution, and they said the breaks look almost new and maybe sand them down in 6 months. Plus the price they quoted for sanding was nearly the price ASE would charge for new breaks. I have never had a good experience with McGrath. Every time I am forced to deal with them (only Ford dealer around) I hope for a different outcome, but it's always been the same. Proceeds with caution, always get a second opinion. read more

Brett Merck what a man. Went in for an oil change, knew I had bad lug nuts but was not gonna worry about it until the summer or so and Brett replaced them. Much appreciated. Also, Alex Fernandez (who doesn't work at Ford but does work at McGrath Auto) is an absolutely amazing salesman. Both of them deserve raises (McGrath family if you're reading this) read more

I brought my car in due to check engine light and my personal mechanic telling me I had an electrical issue to which I had a warrantee for at Mcgrath. As we explained everything to Jason or Justin whatever his name is they then tried to charge us for replacing a part our mechanic had just replaced to which we had to bring receipts in to prove it. So long story short they had my car for almost a whole week and couldn't find the problem supposedly but as we get in my car to leave we Noticed my air all of a sudden no longer works. So we called McGrath ford back and they told us they weren't going to fix what they broke without charging us. I've had my car for three years now and every time I bring my car to them for just an oil change or something small they break something and something else goes wrong. They are complete scammers just trying to take my money. They don't care to do me right so they won't care to do you right either. They're just gonna steal your money. read more

Took my Ford Fusion in for inspection for upcoming road trip. Was specifically concerned about the battery. Was told it had a tie rod issue and needed rear brakes. The next day and $900 later the car wouldn't start. After jumping it and taking it back in they determined it had a bad battery. It wasn't even checked. I have zero trust in their processs. read more

Great experience so far. They did a good job of keeping in touch and updating me on the sales process. Quincy was great to deal with as was Allie. Price was very competitive and financing was fair. read more

I made on inquire after hours and early the next morning I was contacted by the Sales Director Spencer Miller and he answered all my questions and then some. He made buying a car out of state easy. I highly recommend them for your next purchase! read more

Had a great experience working with Quincy, Anthony, and Blake on a Ford F-150. No pressure and very helpful with good communication. Won't hesitate to continue working with them. read more

Fantastic Experience! I was apprehensive at first as you often go by "word of mouth" -when it comes car buying experiences. I took a risk...and had the best car buying experience, I have ever had. I was listened to, not pressured, and respected through the whole process. I enjoyed working with Dalton and Blake through the process. If you're looking to purchase a new vehicle go stop in and ask for Dalton Timmons. read more

Jacob Webber was our salesman. Friendly. He is new to the dealership but was able to gather all the information to respond to our questions. read more

I cannot say enough great things about the McGrath team. Jacob, Blake, and Johnny not only made the process a breeze but also made it fun. Throughout the whole process the team listened and made sure they found me exactly what I was looking for in a truck....No pressure, tricks or strings attached. Communication was honest, clear, and they followed up to make sure Im still happy with my purchase. I will be back for sure....Thanks you McGrath team. read more

Horrible customer service after the purchase! We purchased a new Ford F150 for our son as he was moving out of state. We did all of our negotiations over the phone and that went ok. Our son had to take his car in 3 times to get a trade in value as each time he came in they had the wrong person available even though we made the appointments specifically to get a trade value and were assured the person would be there for him to get it done. This was just the start of the run around issues. We paid cash for the vehicle and added a bed liner and cover. We were told we could pick up the truck on a Monday and when we came to get it we were told the liner needed another day to get installed. We went back the next day and it still wasn't ready and then told to come back the next day. When we finally were able to pick it up they grilled us for over 3 hours to try and get us to buy additional items and warranties, even though we explicitly informed them he would not be living in the state. Very poor management and sales skills when it should have been a terrific buying experience for us. No one even took the time to show the details or explain the features to our son. VERY, VERY poor!!! Then to top things off, it took over 4 months and 3 temporary tags, to get the car license plates and registration because McGrath ford continued to drop the ball with their third party vendor to get this done. We spent numerous hours with the licensing third party company who was very helpful but couldn't do things because McGrath wasn't sending the proper paperwork to them. We could go on for a much longer time about all the other issues but our best warning to any buyer is DO NOT BUY FROM THIS DEALERSHIP!!!!! They will take your money and then forget you exists or help in any fashion!!!! read more

We have bought many cars throughout our marriage. We just relocated to Iowa and went to McGrath and worked with Zach. It was the best car buying experience we have ever had. He did a great job and we left feeling extremely satisfied. read more

We were very pleased with sales staff, Wes Skow & his colleague, who showed us cars. They were knowledgeable & laid back. Pressured sales pitch by other staff for extended service, however, was overly assertive. read more