Over the holidays and they put me in a Nissan Sentra and I own a Dodge Ram. Called and asked if…read morethey had anything else and they said they don't. Drive by and there are several SUV's and trucks on their lot. I just don't understand how they don't have anything else.

They are open 3 hours a day on weekends. We arrived for our scheduled 12pm time 7 minutes late(we…read morehave kids). Apparently they close at noon and still allow people to have appointments at this time. Doors were locked and the employees refused to see us. Rescheduled for 12pm the next day as that's when they opened. Arrived early and they told us to come back at 130. Came back at 130 and the vehicle wasn't ready until after 2pm. We are now 5 hours late. With a lot full of vehicles they had to shuttle people to the airport and some to another branch 30 minutes away. We ordered a full size suv and they gave us a compact but kept the price of a full size suv. Never using this service again.

Absolutely HORRIBLE service, we drove all the way their with our confirmation of order and…read moreEVERYTHING. They said "we tried contacting you" they never did because it was a phone number that isn't even listed on the RECEIPT we have in our email by that, says "it's not our issue ma'am. We paid for the insurance they stated they cancelled it and yet we've never been refunded. Worst customer service, the man himself stunk like shit, the place smelled like shit, also said he had no cars available until Tuesday when the car we BOOKED was outside. We had one of my guy friends call and they said they had all availability, which I'm concluding that they're sexist. The place again is also sketchy af and they're disrespectful.

If I could give this place 0 stars I would. Hertz clearly states on their app that they would hold…read moremy reservation for 24 hours due to flight delays and that "no action is required." My flight was delayed 8 hours (flight number was already added in the app) and could not pick up my vehicle until the morning. However, the staff member at this location tells me that I should've called and that they don't have a vehicle for me anymore. No attempt to resolve the issue. I hope everyone stays away from this place.

This is hands down my favorite Enterprise location and I've been using Enterprise for 16+ years!!!…read moreThe folks that work at this location are nothing short of amazing!! Helpful, friendly, and very personable!! Keep up the great work!! If I can help it, I'll never use any other car rental company or enterprise location!! Thanks for being wonderful and making it a great experience anytime I rent from you all!!

My wife's flight was arriving very late due to weather delays, so I tried to find out if the rental…read moredesk would be open late to accommodate passengers who were delayed. She had a reservation. The rental desk at the airport had its phone system set up to reject incoming calls, and all other Enterprise customer service numbers either could not say if the desk would be open late, or simply refused to answer. The delay was not their fault, but refusing to answer the phone is inexcusably unprofessional. I will not rent from Enterprise again.

I rent from National every week. I mean every week. In 13 different states. I never have a…read moreproblem. Cars are always ready to go.

Absolute lifesaver being open during a Holiday!!!…read more Originally booked through another car rental vendor - but that other vendor CLOSED even though I had made a reservation...leaving me stranded without a car for the week! Ainsley, there in Cedar Rapids, was absolutely amazing; super friendly with a great attitude. Got me an immediate replacement car rental on the spot, even though it was 11pm on a holiday. Thankful you guys were there and able to help me!!!

Never again! Waited for over 45 mins to get keys to my vehicle. Depending on the time of day, they…read morecombine their check-in counter with Enterprise. I am surprised both counters wouldn't be open at 8 AM to help ensure people can make it to work meetings and events quickly. It would have took another 30-45 mins if the Enterprise booth hadn't opened up their counter around 8:30 and split the line in half. They should have a way to streamline this process and reduce the wait times. My biggest issue is they can give you a compact SUV like a Ford Escape for the price of mid-size SUV, which is $17 more per day. Apparently, rental companies have their own classification system, which makes things confusing. Online, the Escape is listed as a compact SUV, so it's misleading to pay for a midsize SUV expecting more space, only to end up with a compact vehicle anyway.

There was a little bit of a line (that's expected after a flight) but the manager Wes more than…read moremade up for it with his kindness and positive attitude. He made polite conversation with each customer (while he was working through the rental, the conversations never held up the line), and was very professional. Quick to complete the order, but still treated me like a person and made sure I had everything I needed and felt supported before I left. Awesome management!

I usually don't give 5 star reviews for rental car companies - most of the time they don't deserve…read moreit. In this case - absolutely. Our flight was delayed coming into Cedar Rapids and we would not arrive till midnight, when the original reservation was for 3 PM. I called and explained this situation - the woman I spoke with was extremely friendly and accommodating. She realized I was going to miss getting the car before they closed and helped make arrangements to leave me the keys and get the car after hours. She didn't have to do this. She didn't have to go the extra mile and just could have had us pick up the car in the morning - but no, she wanted to help. Fantastic support and customer service. We picked up the car without issue and were on our way in the cold of the night. Thank you Hertz - we appreciate the effort.

All I needed was to book a car to be dropped off and returned at Signature Aviation. There was no…read moreoption to book it that way via the app. After going back and fourth between Hertz and Signature, nobody could give me a straight answer on how to book. They eventually cancelled the reservation that I made and made me a new one from scratch. After the rental was complete, I was charged for 2 days despite only having the car for a little over 4 hours. Every single person I talked to on the phone acted like it was their first day. Nobody had the answers to my questions and had to ask the manager every single detail. I travel for a living and I've never had a more painful interaction in my life.

I rented a VW Taos (Compact SUV) during my last trip in Iowa. I took possession at the Cedar…read moreRapids Airport and returned it there 5 days later. My journey led me to Ames, Des Moines, and Iowa City in-between. Costco Travel also gave me a decent price. Due to Consumer Reports ratings, I probably would not buy a VW car, although I still have fond memories of my old and sporty VW Scirocco. What I appreciated most about this car was comfort, power when I needed it, and the ease that my 97 year-old Dad could get in and out of the car. Gas mileage was decent and trunk storage was ample enough for my luggage and my Dad's walker. The Enterprise representative at the airport was courteous and efficient. No one was at their desk when I returned the car early Saturday morning, and the final bill was in my inbox within a couple hours of me dropping it off. I was also happy with the easy walk from the terminal to the car and straightforward return.

The staff at the Cedar Rapids Airport Enterprise location are very personable, and I've…read moreconsistently had great interactions with them. Customer service has always been friendly and professional, which I truly appreciate. My only ongoing concern is vehicle availability. I rent from this location at least once a month, typically for two-week rentals, and I always select all the premium options. However, I frequently do not receive the vehicle class I reserve and often end up with a smaller vehicle than requested. I've mentioned this several times, but it doesn't seem to have led to any change. If you're flexible about the type of vehicle you drive, I'd easily give this location 5 out of 5 stars based on the staff alone. But if, like me, vehicle size matters--especially when traveling with children and needing adequate space--you may want to consider a larger branch with more consistent inventory.

I used to work at a local insurance agency and let me tell you: this is one of the few body shops…read morein our area that I would trust for any client, friend, family member, or myself. Unfortunately, my husband and I have had to utilize Quality Auto Body for a few different reasons in the last 10 years. Once was work to the front end of our Ford Focus, once was a rock chip repair in my Honda Odyssey window, and I currently have another appointment scheduled to fix my van from someone hitting my rear bumper when it was parked. Fortunately, Derek and the crew are hands down the kindest, most understanding, helpful, patient people around. They are great about answering questions and giving options for repairs. They are quick to schedule you (even when parts are hard to come by). While the supply chain issues are making it difficult to do their jobs, they are definitely providing the most courteous, professional custom service I could ever ask for. I'm happy to have this shop local to us. I would highly recommend this body and glass repair shop to others.

Repair properly done as usual, you can rest assured when you have work done here it will be done…read moreproperly completely. The staff is wonderful to deal with and this is like a neighborhood family shop. Forget the other ones go to a place that have you in mind and don't do shady repair work.