I have to say I never appreciated this place before because I tend to buy everything online. But it turns out that indoor lights really have to be seen in person and it makes a huge difference to see them all in one place. Although most people won't like most of the styles, you just need to find ONE that you like. Being able to see the relative size, the actual light with bulbs in it (versus the perfect product photos online), and the reflection of the materials in person made me change my mind, and I bought something different than I planned to. Pros: 1. Large selection - bigger than I could find online (not just Lamps Plus online, but I mean the entire internet). 2. You really have to see these in person to understand how it will look in your home. I was also able to quickly determine which models had a matching set (e.g. I needed one fixture with 3 light bulbs and another one in the same design that only had 1 light bulb). 3. The staff was friendly, and they did me a huge favor by telling me that the fixture I chose can only accept unusually small light bulbs due to the double glass cylinders. So it's not just the wattage, but the exact size, shape, and bulb type. 4. Returns are much easier in person at a store than trying to ship it back to a central warehouse. 5. Overall I'm happy with my purchases, and the light fixtures I bought are not available anywhere else. Cons: 1. The fixture I bought had some cracked glass (it happens). I took it back and as it was the last one, they ordered a new one that was shipped directly to me. 2. The replacement fixture, and the 2nd fixture which was not in stock to begin with... had a certain ship date, but then it was delayed by an additional ~3-4 weeks. This isn't the fault of THIS store, but was a frustration with the overall purchase from Lamps Plus. read more

When we first entered the store, we approached a female sales associate (pink/purple hair) for assistance on two different light fixtures. I wanted to see them out of the box. I went to the front registers and she said that a box was at the end of the counter and walked away. I was left to open the box (tear it open) and look at the one light fixture; I had asked to see two fixtures. A sales associate, Ryan Nissan, saw that I was left to open and view the light fixture. He was also surprised that the female sales associate just walked away. Thank you to Ryan, as he proceeded to offer his excellent customer service (and also apologized for the uncomfortable situation that I was left with). Because of Ryan's professionalism, genuine concern and assistance; we purchased three pendant lights and two sconces. The Assistant Manager, Manny Rodriguez, assured us that "Ryan would take care of us" and also apologized for the uncomfortable situation that we had experienced when we first walked into the store. Because of the wonderful customer service that we received from Ryan and Manny; we will continue to patronize this Lamps Plus location (Pasadena/Huntington Drive) (even with the 40 mile drive and many Lamps Plus locations in between). read more

After two male installers' corner cutting was exposed and verified by their supervisor, I was promised a DoOver. That was nearly a year ago. My advise is to hire your own installer. Lamps Plus does not follow thru. While my product was a Matthews wall fan, I still wouldn't hire them to install a light bulb. read more

Lamps Plus - The plate mount that installers laughed off, although product directions said is a MUST to prevent shimmy - Home Decor Near Me - Pasadena, California

I want to commend Jeanette at the Pasadena lamps plus location. She is an exemplary employee. Her interpersonal skills are superb. She helped me today, March 1, 2023 with a long distance purchase. I would like her manager and the public in that area to know what a great job she did. Thank you so much Jeanette, I'm most appreciative Dolores read more

We were in need of lighting and was assisted by Ryan Nissan. Ryan is on point with his customer service. He is dedicated to helping you. I had an electrician install my lights and the other contractor had mixed up the bulbs that were placed with each light. I called the store and asked to speak to Ryan. He helped me match each light with each bulb over the phone! I don't usually leave reviews but I feel this is least I can do for his service. read more

I was looking for an outdoor porch light fixture. I was immediately assisted and the salesperson did everything a representative could do to make this an easy and worthwhile experience. I browsed the store after my choice and when finished I did not have to wait for further assistance. The staff was professional and helpful and not overbearing. I was assured that should my choice not be to my liking that I could return it. It was a great choice and many thanks to Lamps Plus. Josie read more

Just finished buying 3 fans from Lamps Plus and received superior, exceptional service and value. Store Manager, Dan Rabjohns, went above and beyond to fulfill my high expectations, all completed with a positive and friendly attitude. The entire staff is excellent. I highly recommend them! read more

Carlo, the electrician at Lamps Plus, is an expert in ceiling fans and how they work. He was helpful beyond measure in diagnosing and solving problems with my 7-year old Minka Aire fan. Carlo is one of many fine people at that Lamps Plus Pasadena location who are very knowledgeable, helpful,and kind. I really trust them for advice on my fans and lights, especially when it comes to the customized batteries and other parts needed to keep them running. They earn five stars every time. read more

This past weekend we had a very pleasant experience at the Lamp Plus store in Pasadena. The manager Dane helped us pick out a chandelier and pillows for our new home and had everything shipped quickly! Ryan, the sales associate, was super helpful as well. We will be back again soon. read more

This is an excellent store. No matter what employee you get to help you, they are enthusiastic, knowledgeable, and helpful.

I went in today to see if they carried a special type of vanity mirror bulb that i could not find anywhere in our area. I got a very friendly hello from Jorden behind the counter. she was extremely helpful in trying to match that type of bulb. There wasn't any due to the age of the mirror, but she presented me with a better bulb the fit into the mirror. I was very impressed by her kindness and willingness to please her customers. read more

Fabulous help in ordering & recommendations. Thank you Carlo made it so quick and easy. We had some links from our home stager on what to buy so it was mostly straightforward of a process. read more

Ryan Nissan was super helpful! He helped me find the perfect chandelier, dining room light and island pendants for our major home renovation. He is genuinely cares about his clients and is extremely knowledgeable about finding the best aesthetic while keeping functionality in mind. When I found out that my contractor lost a few pieces for my chandelier, Ryan immediately contacted customer support to solve the issue and parts are now in route. I can't say enough great things about Ryan, this was actually the first time I really shopped at Lamps Plus, and I would definitely return and highly recommend!! Thank you so much Ryan! read more

I highly recommend Kai. He is knowledgeable, professional, and friendly. Had a great experience and will be coming back for any future lighting needs. read more

Ryan and Kai were amazing, so helpful and knowledgeable. We found exactly what we were looking for and are excited to have the beautiful chandelier in our living room, thanks to Ryan and Kai! read more

Very helpful & knowledgeable salespeople. He helped purchase a fan and was thorough in answering our questions.

Great selections of lighting fixtures on display, however not all items are available for immediate pay and go. Must order in advance. Some items can take a couple of months to be delivered. If you are planning a remodel, plan accordingly. Service was ok. The place gets busy. The 1st sales rep was not very warm and appear to be a bid impatient with our multiple questions. We were considering purchasing 6-7 lighting fixtures. She got another sale rep to come hep us. The 2nd rep was more talkative, however made comments that was a bid annoying. Comments like, "You should plan ahead if remolding" which is true. Sometime it is just a spur-of-the-moment decision to replace all the fixtures during a simple interior repaint. The place could use some compassion when speaking to the customers. We ended up going somewhere else for the fixtures. For the cost which is substantially more compared to other retailers, I would have wanted better customer service, but would recommend this place if you are looking for particular style and/or items. read more

Amazing customer service, from the moment i walkes in. A gentleman name James greeted me and let me explain myself and directed me in the right aisle, i was amazed by the large selection as i had never been to a lamps plus before, I had many questions and James was very helpful. I will be back. read more

I just bought lots of fixtures from this location. I'm so impressed with the help I had from Ryan and his manager Manny. They were super helpful and kind and we highly recommend them. Thank you Lamps Plus and we'll be back to them. read more

I've been to Lamps Plus in Pasadena many times over the years and have to thank the manager Dane and sales person Carlo for excellent customer service. We are a design company and had a project that needed 25 new lighting fixtures. We had to order some and return a few times for additional items, Dane and Carlo were always professional and very helpful. Lawrence M. ....BellezaDesign.. read more

I was in this store for at least ten minutes trying to buy a ceiling fan. Not a single person acknowledged my presence so I left.

Ryan Nissan is the most helpful salesman. He is so knowledgeable and kind. Highly recommended.

I was helped with great efficiency by Chris on the telephone when enquiring about table lamps, but when in the store, it was Manny, Hernandez I think his last name, who was so courteous and helpful in a return and a new purchase, and then on my second visit, he spent a lot of time helping me choose a new shade. Nothing is too much trouble, certainly with him, but the store is very well run, and a joy to visit. How nice to shop somewhere for an item, rather than online. I highly recommend this store for all your lighting needs, and the efficiency of the staff. Five star! read more

I went in today to buy a lamp and ended up leaving with two ! The service here is incredible! Ryan helped us out and was so amazing . He made us laugh and have a great experience ! I will definitely be returning and will most definitely be looking for Ryan's help again ! Thankyou Ryan for your help !! read more

Regarding the staff- Manny was awesome. He was very friendly and he cared about solving my lamp-issues. The other staff seemed similar. Regarding the inventory - in general I prefer to get old, vintage furnishings on Craigslist or at Estate Sales, but after looking and looking for a lamp I finally caved, and came to see what Lamps Plus had. A lot of their inventory was too "bling" and too polished for my taste, but... I also saw some truly cool lamps! The one I chose is great - hammered bronze with an unbleached shade. read more

Great service! We purchased 4 ceiling fans with lights. Carlo was very helpful and knowledgeable and helped us choose the fans that are right for us. Great selection in ceiling fans and lamps! Would go back there again! read more

My wife dragged us here. But once inside I was happy to have been there. The selection of lamps ranged from tall, short, desktop, floors and chandeliers (I'm surprised I spelled that correctly). There were also random home improvement items such as Buddha statues, mirrors, seats, etc. The prices were not THAT great IMO... Living Spaces, Ikea, and even high-end chains like Pottery Barn and Crate & Barrel hold inventory that is both better looking and more affordable. There is a computer system there that helps you search the entirety of the store at a click of a mouse button, but I swear it's on a 56K connection... it's so slow that you'll lose any impulse to splurge by the time you've pinpointed your item! The sales representatives were attentive to the needs of the customers and the vibe was good... it was a fun time. I just can't shake the fact that there are some lamps that ran over $200 dollars that you can find at a Wal-Mart for less than $50 bucks .. maybe for some people the quality is OBVIOUS, but to me... a normal dude shopping w/ his wife--I just don't get it. read more

Lamps Plus - Home Decor Near Me - Pasadena, California

Kevin Lopez. Amazing. He knew every single ceiling fixture in the store and online. Knew the voltage; how much heat output it produced. He was able to provide recommendations based on use of light. What was the most impressive to me was his patience and customer service. Over the course of probably 45 minutes; I asked about at least 20 different fixtures; he checked stock for me 4 times. I made a final decision, he brought out my fixture and I changed my mind. Without any hesitation and zero impatience, just an okay; be right back, he got me what I wanted. He smiled the entire time, waited patiently. The shopping experience was as if I was buying a Ferrari instead of just a light fixture. Very impressed. read more

Ryan Nissan is a very knowledgeable rep. I looked up a floor lamp online, called the store and talked to him, He said they have the model in store. Went there and got all the information I need. I ended up buying the lamp. It is a gorgeous piece. I thank Ryan for all the help he provided. I recommend Ryan. His personality is GREAT. read more

Lamps Plus in Pasadena is having a huge Labor Day Sale. Come visit us this weekend and get great deals!!! read more

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Even though I don't feel they have the best quality products, it's the most convenient lamp store near me. We found a dining room lamp on their mail catalog and wanted to see it before purchasing it. It was helpful for us to get a good look first before making the purchase.... sure beats ordering online. =] read more

After searching the Internet and ordering a scones that wasn't quite right, I decided to give Lamps Plus a try. I had searched their website but it was gigantic and My searches didn't find anything suitable. I was happy to see that the signage for the store was obvious and the parking was good. A gentleman greeted me immediately. He was professional and pleasant. He looked over the picture on my phone and seemed confident he could help me. He introduced me to Jeanette who made the entire experience a pleasure. She immediately understood the style I was going for, the issues of scale, and quickly learned my preferences. Her understanding of the website and her memory of particular pieces was impressive. After an extensive search we found a number of choices. Jeanette offered to take the measurements of the wall and Do a computer mock-up To get an idea of what the scale and appearance would be. I had a very positive experience I would recommend this particular Lamps Plus highly, especially Jeanette H. read more

Our thank you to CARLO for his very focused and helpful service. As an electrician himself and someone who has been in the field, he is extremely knowledgeable and experienced. He was able to expertly guide us, and he took the time to show us some available lighting fixtures online. We are pleased, yet again, with Lamps Plus in Pasadena! read more

As I walked in the store, I wandered around a bit on my own. When I approached the front desk, I was asked if I needed help, James gave me some guidance and then had Melanie step in as this was her bailiwick. Melanie hadn't been with me for more than a couple of minutes as I explained what I was looking for when a client came in the store who had apparently been there earlier. She excused herself immediately to help him and told me to take a look around and she'd be right with me. Well, I wandered about forgotten for a while and then just left. It is wrong to leave a client for another like that. I am disappointed in the way I was ditched as a client to be frank. Thank you , James. But Melanie, you let me down. read more

This store makes me want to buy a house just so I can decorate it with cool lamps and chandeliers. Pretty! Sparkly! Lots of different design styles. They didn't have the fixture that I was looking for, but they had a really pretty chandelier candelabra that I had to have. Lamps Plus was awesome and the service was great. I had at least 3 people ask how I was doing and offer to help. They wrapped up my purchase really well too. read more

Chris McGirr knows the inventory, what is in the store, what is online, and which light bulbs work with which fixtures - a new science. He was personable and knowledgeable. Also, he let us know that if we bring a picture, he can help us explore ideas for a room, also. This is so much more than you can get by just internet shopping read more

A couple of really nice gentlemen just helped me out at this location. He may or may not have sensed this particular floor lamp was a big buy for me and was extremely accommodating and friendly. The other employees seemed a little less friendly to say the least but these two more than made up for it. read more

Nice to have a retail lighting store with many selections to look at in person. Many lamps stores only sell online now, so it's great to have Lamps Plus which has both. You can feel comfortable buying from their online store since you can return it at the retail store if the item doesn't fit your needs once you receive it. The store has a good collection of chandelier lighting and lamps. There are also mirrors and other home décor. There are always customer service reps there to help, but they are not overbearing and do not follow you around when you just want to browse on your own. read more

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Incredible Variety, outstanding bargains, and clearance items. Amicable staff. Manny the Manager as well as Racquel they went out of their way to satisfy our taste. Outstanding customer service. I would recommend the store to my friends and family. read more

Thanks to the very kind staffs and the shopping-optimized store, I enjoyed shopping here. I pondered for hours to choose the right lamp for me. At the end I chose something different from the one I had thought about. It was a good decision to think enough. If you spend enough time sitting in a comfortable, nice couch in the store and think more and more about it then you will definitely find an item that fits your home. read more

Lamps Plus - Sitting on the couch in the store, I had thought about which one to choose. - Home Decor Near Me - Pasadena, California