I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

I hired Mark to remove my leaking water heater and install a tankless water heater. Two hours…read morelater, the kitchen plumbing was found to be gushing, so I ran downstairs to find the ceiling of my sewing/craft/costume/evening gown/guest room was collapsing with gallons of water pouring out onto a large room of precious objects, ruining walls and brand new carpet. So began a horrible year of having both my kitchen and guest/sewing room being reconstructed. Meanwhile, racks of clothing and shelves of patterns, material, bed, pictures on the wall, and racks of thread were soaked. He blamed a faulty washer, but never showed it to me. I had to cancel my brother and his family visiting for Thanksgiving - after I had bought hundreds of dollars of food - my brother who I had not seen in a long time. A couple of months into restoration, the kitchen plumbing started to leak again, the day before I was to leave for a 2 week vacation. The pipes now make a bloop sound every half hour, or so. He claimed not to hear it, but his employees heard it. He's a slimy liar. When he called a few years later wanting to check and service the system, I put him off because I can't trust him. I live in constant fear that the whole thing is going to explode again. If I hadn't been there and wanted to show the contraption under the kitchen sink, it would've ruined the entire condo instead of a third of it - therefore, going away is fraught with fear of what might be happening in my home. He did not show sympathy, just slimy excuses, leaving me with a years-long horror show.

We live in a 36 year old mobile home. Advanced plumbing first came out to fix a major hot water…read moreheater leak that we had. It was the middle of winter! They did a great job of helping us get everything repaired. They returned in the summer to repair a leak under the kitchen sink. And at 1am this morning (Dec 6) I called because of the sound of running water under the kitchen sink. They help me get the water shut off and came out in the morning to fix the outside faucet that had broken from ice falling on it. Everyone has been very helpful, professional and reasonably priced. I highly recommend them.

Although we found we needed to replace our furnace after an inspection, every step of the way was…read morevery easy and I felt very comfortable with Dwight in my home. I was also pleasantly surprised that he explained how everything works and why he was doing what he was doing. He was very efficient, knowledgeable, and friendly. We will definitely be using GR Metro for our future furnace needs, and we'll be recommending these services to our friends and neighbors.

We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

My AC went down during a historic heat wave in the middle of the night. I emailed Turner at 3:30 AM…read morehoping to hear back sometime the next day, which was forecasted to be 95 degrees. Steve returned my email promptly and squeezed me in before his morning appointments, he was at my door at 6:50, and had us up and running before 11AM, even with a trip to the supplier to get a part in between appointments. Steve Truly cares about his customers, and his company's service is top notch. Do yourself a favor and call Turner with your heating and cooling needs.

A/C went out in the middle of this heatwave. They picked up the phone after 5:00! Out the next day…read more Great people to work with, very reasonable. So impressed, and a customer for life. Highly recommend

Deciding the time had come to upgrade our 34 year old furnaces, I began researching furnaces and…read moresoliciting bids. My business partner, who is an electrical engineer/licensed master electrician, recommended Hulst as they did a good job installing his air conditioning system. (Our business is building diesel fueled heat drying systems for water damage restoration.) The Hulst people are friendly and quick to respond. Their quotation was both very fair and the lowest bid. They offer the Daikin brand furnaces which have a good reputation. We bought the high efficiency furnaces with the two stage burners and ECM motors and added wifi linked thermostats for programming and making setting adjustments using a smart phone. Rather than having a zone heating system for the two floors of our walkout home, we have two separate furnaces. Doing so enables the furnaces to be sized for the heat load of each floor instead of having a single large furnace capable of heating the entire house. The Hulst technicians installed both furnaces in a day. Their workmanship was very good and they were thorough. They explained the working of the system to us, set up the phone apps, and made a follow up visit to make sure everything was just right.

This is what I discovered this past winter when my gas furnace kept shutting off in the frigid cold…read moretemperatures. Hulst Heating & Cooling installed this HVAC system in the crawlspace of my new-build lake home in 2012. These are the furnace exhaust and fresh air intake pipes installed under an enclosed deck. I was told by one of their repairman 3 yrs ago that they had some bad people working for them at that time and this proves it. Fortunately, the emergency shut-off systems were working on the furnace and shut it down due to extreme heat build-up within the furnace or carbon monoxide detection. Ryan Hulst, the owner, has refused to fix their shoddy workmanship. Avoid at all cost!

I've hired Northern Heating and Cooling twice, once for my furnace/AC replacement and then again…read morefor a new water heater. Both times the technicians were on time, completed the project as requested, and cleaned up after themselves. Highly recommend.

Northern was recommended by our swimming pool contractor to make the gas connection for our new…read moreswimming pool's gas heater. They made the entire process easy, arrived when they said they would, did a nice install job and were friendly and easy to deal with. I'll definitely reach out to them again for any HVAC needs I have in the future.

We had a sink that was really plugged up . Four friends and family tried to plunge and snake it…read morewith no luck, I called another plumber who recommended Butler rooter. Let me tell you I am completely satisfied with their service and price.

My sister needed basement drain snaked out as it was backed up with water and sewage on basement…read morefloor Instead of addressing the backup and snaking the drain to get the water snd stuff drained, the worker goes around looking at pipes and stuff saying this and that quoting her 500 dollars to do it. How about getting the drain cleaned out first so that the basement can get cleaned and sanitized before doing something else just to get more money! Rude worker also! Wouldn't recommend them to anyone