Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Contacted Ottagan plumbing to do a mandated back flow test. The test failed and they said I needed…read moreto replace my complete back flow assembly. Total price including re-testing was just over $900.00. When I requested clarification of why the complete housing had to be replaced the service tech and the person I contacted at Ottagan said that the housing's do wear out. It didn't seem right so I contacted Macatawa Plumbing. The service tech came out replaced a small plastic part and saved me over $720.00, including the retesting of the backflow device.

Joe is great. He is prompt, explains things well, is fair priced. He fixed our 30 year old central…read moreair conditioner a few times and when we had saved enough money he was our go-to guy to install our replacement central air conditioner. Early this morning (on a Saturday when most heating and cooling places are closed) our furnace went out. Called Joe and he was working out of town, but talked me through how to get it safely working again. Going to have him come this week for a full inspection. This place and Joe are the best!

First class service. Honest, efficient, reliable and a pleasure to deal with. Don't waste your time…read morelooking anywhere else for your heating or cooling needs. These guys are the best.

Replaced part of a sewer line ,installed new sewer cleanout, installed a new shut off valve and…read morefixed a leaky outdoor faucet all the way that I had wanted them to. We have no leaks. They really know their stuff & will get the job done right ! Highly recommend them.

I'll be using CL Plumbing for all my plumbing needs! Travis came out and quickly and accurately…read moredetermined what was wrong (or right) and fixed it at the most affordable cost. Fixed our hose bibbs and fixed a leaky faucet. Also figured out some things were fine or didn't need replacing

I just bought a new property and wanted someone to check out the water heater and the furnace. They…read moregave me an appointment time and called when they were on the way. The technician was very knowledgeable and experienced and explained things to me well. He was also very thorough and he cleaned something rather than charging me for a new part.

Untrustworthy. Had a repair done by Steven Jacobs and he had to come out a second time 3 weeks…read morelater. He stated would not charge me for the second call. Asked to get a quote on an new Air conditioner and Curt Sales came out and also verified he would not charge me for the second call. Gave me a quote on an Armstrong not a name unit and never gave me a quote for a Lennox as requested. Received a bill 2 weeks later for the second service call and called and Curt Sales stated would take care of it. In October received another invoice with a past due notice and I contacted Steven Jacobs and he stated he would take care of it and talk to Curt. Left stern message (without using profanity) stating if I had my credit damaged I would take him to court. He called up and it was obvious was not going to help. Untrustworthy and not worth allowing in my residence again.

Incredible service, start to finish! I highly, highly,…read morehighly recommend B&D for your HVAC issues. 1. Let's first admit that few of us enjoy spending money on house things that are basically invisible. Myself included. 2. I bought my house in Park Township a year ago, and I still don't have furniture in the living room. The plan was to tackle those purchases this summer, but alas, my a/c went out. ‍ So I called the company my folks' have used for decades, and the experience was lackluster at best. 3. So I called B&D for an estimate--and they were here within 2 days! Chad was super helpful, answered a bunch of questions, then sent a straightforward quote with options. He was wonderful to deal with. 4. After choosing a/c and furnace pair, B&D scheduled the installs quickly and as promised. Dan and Jon arrived on time, were friendly and respectful of my home, made sure everything functioned correctly, and made sure I knew how to use the new system. They were fabulous. 5. Lastly, if you don't know, purchasing a/c with a furnace qualifies for rebates. And we're talking serious rebates if you're willing pay more up front (and hold off on living room furniture a bit longer ). Plus I didn't even have to deal with that paperwork process myself--Kim handles it with ease. She was awesome. The Baumann and DeGroot team is simply amazing from start to finish. Highly recommend.

I'm not sure how many stars to leave for this company. They are reasonable with install prices and…read moredid a great job installing our new Air Conditioning unit back in 2021. It stopped working in June of 2024. They came out the next day to look at it (which we were very grateful for). However, the problem was electrical, so they did not resolve it (we had to bring in an electrician). I was shocked when I saw the bill for the service visit. I expected the $100 through the door fee that they told us about over the phone and expected to pay a little more to diagnose the problem/for the hourly rate. However, I was charged for the $100 service fee, plus another $63 for them to "Rinse off condenser coil water only." That is exactly what the line item says in the bill. I'm not happy that they charged me $63 to use my hose and water rinse off cotton from the unit. Actually, I had rinsed off the condenser the day before, which is even more frustrating. Honestly, if they labeled it in the bill as their hourly service fee rate, I wouldn't be as upset. In the end, the issue was electrical, so they likely couldn't have fixed the AC anyway. It was just frustrating that they charged so much to use my hose and water to spray something off for a few minutes when I could have done this myself for free.

We had an unexpected plumbing issue. We came home from vacation to find a hole in our yard and a…read morenote on our door. The water pipe that went from the city's main line to our house had sprung a major leak. Our local board of public works had shut off our water. I called the emergency number listed on the note and learned the story. The representative from the board of public works recommended Unema Plumbing. This was a Sunday at 4:30 pm. Not only did a representative from Unema call me back within 5 minutes, but he was also able to schedule the work to fix our water right away. By Tuesday at 10:30 a.m. we had our water back on! The men were quick, friendly, courteous, and clean! They cleaned up our yard and left my basement area ( where our water valve was) cleaner than when they arrived! Other than a small patch in our yard that needs grass seed you would hardly know they were there. I HIGHLY recommend Unema Plumbing for your plumbing needs!

Be aware that if you decide to hire this vendor, that you should absolutely get a written quote in…read moreadvance of the work to be performed. Shame on me for not doing this. I hired them two years in row for the exact same service each visit, but the invoice this year was $60.00 higher, compared to the previous year. When I phoned and asked why, the eventual answer was "they don't have an answer" for the invoice discrepancy. I will credit them for being responsive and cordial to my questioning, and the work that was performed seems to be fine. Lesson learned in dealing with this vendor.

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

Mast We never heard…read moreof Mast before we started our search for a company to install HVAC in our home. We built our home 24 years ago (a cabin) so everything in the house is already finished which made their job even harder. We looked at four companies, Mast was the most responsive and professional. Mast also was very competitive on price. Kelly was he representative that returned our call. He came out within a day or two, evaluated our job and submitted their proposal. It was the most detailed and easy to understand of all the proposals we received. Kelly also coached me through purchase decisions. He made sure we were buying the right equipment vs. the equipment they would make more money on... Example: I was willing to put in a 3-ton air conditioner. He educated me on why that was not the best decision and we put in a 2-ton. He could have easily sold me a three ton for more money. I really appreciated his honesty. Kelly was also very responsive every time I called for any reason. The crew... Jorge was the foreman. He did a great job, knew his stuff and had two helpers that worked very hard. One day Jorge was not on site. He had to visit another job. His two helpers worked very hard all day, but after they left, I looked at the work and noticed some things that I felt were just not right (I'm not an expert but I do have some building experience). I felt that when Jorge returned the next day, I'd have to ask him to do a couple things over. Turns out I didn't have to say a word. Jorge noticed the issue right away and started working on it/fixing it before I ever mentioned to him. I really appreciated the pride he took in his work. All in all, working with Mast was a great experience. Honest, dedicated, hard-working and the list goes on. Based on my experience I would highly recommend them if you need services they provide. Dan

UNTRUSTWORTHY and POOR Customer Service…read more Our five year old Combi Gas Water Heater/Furnace system with green technology, recommended and installed by Mast, is now discontinued and seemingly defective, leaving us with a flooded and damaged newly finished lower level. Within only months of each other, two flooding incidents occurred from this unit. The first incident, there was no significant damage-luckily we caught it in time. Coils inside the unit cracked which allowed water to pour out like a garden hose. We had absolutely no idea something like this could even occur! After the first flood, Mast was slow to engage while we were without hot water for 5 days. WE had to call for updates while we waited for next steps. Frustrated, we wrote an unfavorable review. We received a call the next day that was unprofessional. We were also told at this time that our unit was discontinued. My husband wanted to give them another chance, so we sincerely tried to work with Mast on a different replacement model, due to future part concerns. Mast offered us assurances and a part replacement, OR, they offered us the same discontinued unit, sitting on their floor at their site, NEW, they said. We would pay the labor. We declined to go thru reinstallation of another discontinued unit, so the part was replaced and we moved forward. Only a few weeks prior to this incident our unit was serviced with routine maintenance by Mast. In July, only months since the first flood, the second flood occurred. SAME ISSUE. This time it was much much worse! Even now, with a water shut-off valve installed, within MINUTES, nearly half of our newly finished 1500 SF lower level was significantly damaged-furniture, carpet, pad, drywall, paint, baseboards and trim. Again, no hot water for days and we're left with a long and costly replacement, restoration process ahead of us.