I admit I should have asked pricing before ordering service, but I didn't because I expected a reasonable charge. The repairmen came to see why my hot water heater was not working. They notice that a GFI (Ground Fault Circuit) plug was tripped. They flicked the switch and and the hot water heater fired up. They left in less than 15 minutes. I know there is a typical charge for a service call, but as I said I expected it to be fair. Unema sent an invoice for $135.00, which I believed to be an error. Before I called Unema, I check with a couple other local plumbers whose rates were less an $100.00. I called and asked if their rate was reasonable considering no real work was done. I was transferred to Scott who said, "that's the rate." Needless to say, I'll never use them again. read more