Still happy with these guys. Yet again they came through on an issue with professional, quality…read morework performed by friendly and obviously knowledgeable workmen who were more than happy to explain the situation to me. I had asked for an upfront estimate. The price wasn't as high as I had feared. The final bill was below their estimate. What more could I ask for on a job well done?

I would give them 10 stars if I could! From their phone receptionist to their repair man to the…read moreowner. Great service!

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

Best plumbing company in Holland hands down. Great service and plumbing experts that are actually…read moreexperts and can fix what other knuckleheads did wrong. They have been to my house four times over the last 8 years and have always done great work, been on time and they are all solid people. I do not give five stars without it being warranted.

From the owner: We specialize in residential plumbing. We have a service department and we also work on new builds…read moreand remodels!

Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Contacted Ottagan plumbing to do a mandated back flow test. The test failed and they said I needed…read moreto replace my complete back flow assembly. Total price including re-testing was just over $900.00. When I requested clarification of why the complete housing had to be replaced the service tech and the person I contacted at Ottagan said that the housing's do wear out. It didn't seem right so I contacted Macatawa Plumbing. The service tech came out replaced a small plastic part and saved me over $720.00, including the retesting of the backflow device.

Called Van Rhee based on a recommendation and they did not disappoint. I don't know if just called…read moreat a lucky time, but they arrived with an hour of my calling and we only had stopped up kitchen sink drain. They worked quickly and efficiently, but I never felt that they were in a rush. The 2 gentlemen were polite and professional and never acted put-out to chat with me about what they were doing while they were doing it, (like so many tradesmen often do). Highly recommend!

We have been using Van Rhee Plumbing for a few years now. They are always prompt to respond, on…read moretime for appointments and professional in the work that they do. I would not go anywhere else for plumbing work. Edwaard and his crew are AWESOME!

Have spent over $5000 with these people over the years. Went in there today and the new staff…read morebehind the counter stinks. Rude. Not helpful. Sad. Will never go there again.

From the owner: Genzink Plumbing started in a barn by the house in 1961. We are a family owned company based in…read moreHolland, Michigan providing plumbing services throughout West Michigan. We focused primarily on residential work up until 2006. Since then we have diversified by serving commerical and residential clients working hard to provide the West Michigan area with quality plumbing products and services.

Be aware that if you decide to hire this vendor, that you should absolutely get a written quote in…read moreadvance of the work to be performed. Shame on me for not doing this. I hired them two years in row for the exact same service each visit, but the invoice this year was $60.00 higher, compared to the previous year. When I phoned and asked why, the eventual answer was "they don't have an answer" for the invoice discrepancy. I will credit them for being responsive and cordial to my questioning, and the work that was performed seems to be fine. Lesson learned in dealing with this vendor.

I admit I should have asked pricing before ordering service, but I didn't because I expected a…read morereasonable charge. The repairmen came to see why my hot water heater was not working. They notice that a GFI (Ground Fault Circuit) plug was tripped. They flicked the switch and and the hot water heater fired up. They left in less than 15 minutes. I know there is a typical charge for a service call, but as I said I expected it to be fair. Unema sent an invoice for $135.00, which I believed to be an error. Before I called Unema, I check with a couple other local plumbers whose rates were less an $100.00. I called and asked if their rate was reasonable considering no real work was done. I was transferred to Scott who said, "that's the rate." Needless to say, I'll never use them again.

i've had an ongoing problem with my toilet overflowing (but only once in a while), i called a…read morenumber of places who didn't help, then i called broekhuis plumbing from zeeland. he was able to find the problem. a large root had busted the sewer line pipe from the house and then grown into the busted pipe. he replaced that section of pipe and all is well now with the toilet. i don't usually write reviews but i was so thankful for his service and how he was able to pinpoint the problem i wanted others to know you can be confident he is the plumber to call.

We had a large plumbing problem that caused multiple floods in our basement. It turned out that…read morethe old sewer line had roots growing through it. The pipe ran under a lot of landscaping including trees, shrubs, and perennials. Broekhuis Plumbing replaced the sewer line and managed to do it without destroying the majority of the landscaping above it. I was so impressed by his care and concern for all our landscape work. The pipe is in, no more problems in my basement, and my flowers are gorgeous! On top of all that he beat out our other quotes by a landslide.