Still happy with these guys. Yet again they came through on an issue with professional, quality…read morework performed by friendly and obviously knowledgeable workmen who were more than happy to explain the situation to me. I had asked for an upfront estimate. The price wasn't as high as I had feared. The final bill was below their estimate. What more could I ask for on a job well done?

I would give them 10 stars if I could! From their phone receptionist to their repair man to the…read moreowner. Great service!

I just bought a new property and wanted someone to check out the water heater and the furnace. They…read moregave me an appointment time and called when they were on the way. The technician was very knowledgeable and experienced and explained things to me well. He was also very thorough and he cleaned something rather than charging me for a new part.

Untrustworthy. Had a repair done by Steven Jacobs and he had to come out a second time 3 weeks…read morelater. He stated would not charge me for the second call. Asked to get a quote on an new Air conditioner and Curt Sales came out and also verified he would not charge me for the second call. Gave me a quote on an Armstrong not a name unit and never gave me a quote for a Lennox as requested. Received a bill 2 weeks later for the second service call and called and Curt Sales stated would take care of it. In October received another invoice with a past due notice and I contacted Steven Jacobs and he stated he would take care of it and talk to Curt. Left stern message (without using profanity) stating if I had my credit damaged I would take him to court. He called up and it was obvious was not going to help. Untrustworthy and not worth allowing in my residence again.

Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Disappointing Policy - Double-Billing Customers for Defective Equipment: I am incredibly…read moredisappointed with the lack of customer ownership at Ottagan Plumbing Incorporated. Less than a year ago, they sold and installed a brand-new sump pump for my family. It has already failed. When it gave out on a Tuesday afternoon, they refused to respond that day and scheduled us for the following morning instead. To protect our home, we did the prep work before the tech arrived: clearing the water, draining the pit, and removing the broken pump out from below the check valve. The technician was polite and confirmed the pump failed under warranty. While the replacement part was free, I was shocked to receive a $400.00 labor bill for a 45-minute visit. I left a message with the office regarding this excessive charge but have received no follow-up. It is completely unacceptable to sell a customer a faulty product, take zero accountability when it breaks in under a year, and then charge a massive labor fee to swap it out. Their business model ensures the customer bears all the financial risk for their poor product reliability. Proceed with caution if you use them.

Dan was very friendly in assessing the needs of my project. He helped fix my problem to ensure no…read moremore leaks in our bathroom. Price was very reasonable, would definitely hire again for future plumbing needs!

They were the best with such fast service! They care to do a good job and I will be using them…read moreagain in my future needs!

I did not enjoy my experience with this company. I had to take off half a day of work to make it…read moreto our arranged time. Not only did they not show up until 2 hours after the scheduled time, they didn't call or respond to my calls. Further, upon completion of the job, I was left with a rusted out 10 foot pipe just laying in my yard. Apparently, they don't take care of it! I find this to be ridiculous! I live in a sub division. What am I supposed to do with a 10 foot long pipe??? Also, I was quoted $250-300, and was actually charged $552. This is poor business tactics in my opinion, and I would not refer them to anyone.

From the owner: Russcher Plumbing is a family-owned residential and commercial plumbing company that has been…read moreserving Holland, Michigan, and surrounding areas for over 25 years. As a second generation business, we recognize the importance of providing honest and courteous service. You can be certain that you will receive plumbing service of the absolute highest caliber. You can expect us to work tirelessly to provide you with accurate results and at an incredibly affordable price. Our other services are as follows: Residential & Commercial Water Heaters & Sprinklers & Irrigation. We also offer responsive same day service

This company installed a new furnace and a/c unit in May, 2021. As of Jan, 2025, I HAD TO HAVE THE…read moreFURNACE REPLACED DUE TO A CRACKED AND LEAKING HEAT EXCHANGER!!! After only 31/2 years!!!! This company NEVER CAME OUT TO SERVICE THE FURNACE IN THAT TIME PERIOD. When I called them to come out and clean my furnace, I was told that I only had 1 year service. I spent over $10,000 on this "deal", as at that time they were offering a "FREE" a/c unit with the purchase of a new furnace!!! When my furnace only lasted 3 1/2 years, I didn't bother calling them for service. In 2023, I needed the A coil cleaned. One company would NOT service my furnace because it was specifically listed FOR A MOBILE HOME!!!! They sold me a death trap and wouldn't even come out to see what the problem was!!! With a cracked and leaking heat exchanger, ( that had been leaking for awhile since the floor around the furnace was wet, the insulation was wet, and where the water had leaked were white spots where the water had dried and RUST!!!) When they called me, I was told that their service man would have to come out to check it. Told them I didn't need their serviceman to come and check it as two other heating and cooling companies had already told me the heat exchanger was cracked and leaking. Found out later the heat exchanger had a 20 year warranty. THAT'S THE ONLY REASON THEY WANTED TO COME OUT WAS SO THEY COULD TAKE THE HEAT EXCHANGER AND GET THE REFUND ON IT!!! Didn't matter that I could have died from carbon monoxide due to the inferior furnace. ALL THEY CARED ABOUT WAS GETTING THE MONEY BACK FOR THE DEFECTIVE HEAT EXCHANGER!!!! DON'T give this company permission to do any type of heating in your home. They sell these Miller brand furnaces for a reason!!! They know they won't last and they will have to come back to your house for service or to replace it!!! Great job security!!

We were having problems with our furnace, but we still had heat. Hollands tech, Roger, came out and…read moremessed with the wiring in the panel box for over 6 hours. He had no idea what he was doing. When he was done I pleaded with him not to leave, because now we had no heat. He refused to go back to the furnace, left and said he was never coming back. I paid Holland $406 for the poor service. Roger said I needed to replace the panel box, and a damper that he took and threw in his bucket (I had to ask for it back). The repair that he said I needed would have been around $2000. That included $475 to replace the broken damper. Which I still need to do. I called Warren Heating out and they fixed my furnace with a $75 part in a 1/2 hour.

Northern was recommended by our swimming pool contractor to make the gas connection for our new…read moreswimming pool's gas heater. They made the entire process easy, arrived when they said they would, did a nice install job and were friendly and easy to deal with. I'll definitely reach out to them again for any HVAC needs I have in the future.

Called for a broken furnace no heat. They sent a tech and got it running but later that day furnace…read morestopped working again. I went down to take a look. The air filter was left sticking out and covers were left open. The emergency number is a joke called 3 times left a voicemail with no answer or call back until almost 8am the next day. Reasonably priced yes, but beware of unfinished work.