We called McDonald after receiving an astronomical quote from another company saying we needed to replace our entire homes pipes to fix low water pressure in our kitchen sink. Thank goodness we got McDonald to come out. They told us we would have been scammed as the repair only cost $209 and were able to flush the sediment in the piping and fix our problem completely. They were incredibly kind and helpful. Even fixing another small issue they noticed free of charge. They explained the process the entire way through and didn't nickel and dime us. Even showing us where to get a part on our own so they wouldn't have to charge us. Great service and great pricing! Would recommend! read more

Usually when I try a plumbing project, I end up messing things up and call a professional. (I was over confident having changed a flapper valve on a toilet, I thought I could fix a bath tub faucet). Once I was in over my head, I called the company I've used for over 20 years. (purchased hot water heaters, furnace, toilets and multiple faucets from them over the years). I had to turn the water off for the entire house as the bathtub doesn't have individual shut off valves like sink faucets. I told them I had the water off and need their help ASAP. This occurred on a Thursday and they told me next Wednesday was the soonest they could have someone out. I tried McDonald Plumbing having seen their trucks around and in the neighborhood. They put me on hold and came back saying they could be at the house in 45 minutes. Sure enough, they arrived and got me out of hot water.(no pun intended) I also had them do a few other things and found their pricing and professionalism impressive. Simply put, McDonald is my new plumber. I've been quite effusive recommending them as a result. read more

We had a few plumbing projects that we needed help with at home, so Nate and I had McDonald Plumbing come out recently. They called me while they were on their way, and arrived within the 12pm-4pm window they quoted. It was a flat fee for them to come out and quote everything, which was lower than some other companies I looked into. They showed us the parts we'd need and the final total for everything we needed done before doing any work. They also let us know that we'd likely be able to handle one other item ourselves. If we wanted to try it, they told us that they could still come back out and fix it for us if we decided we didn't want to tackle it on our own. One of the things we needed done was replacing our kitchen faucet. They had some options available with them on the truck, so we didn't have to worry about buying a model that would be compatible with our setup, however you can buy something ahead of time and they can install it for you too. The projects were definitely pricey but the employees were quick, polite, thorough, and helpful. The receipt we received at the end of their visit was not itemized, which was a little weird, but we did see the itemized bill prior to paying. I'd call McDonald Plumbing again in the future if we need them again. read more

TLDR: Their work failed, causing water damage to my home. Repair crew they sent blamed me for the damage without inspecting it. In September of 2020 we had McDonald Plumbing repair two pipes under the kitchen sink and install a new faucet. On Monday, January 12th 2021 I discovered water was leaking from under the kitchen sink and into my basement home office. When I checked under the kitchen sink, water was spewing from the hoses McDonald Pluming had used to connect the faucet to the water lines. Both hot and cold, every connector from the shutoff valve to the faucet was leaking. I also realized they used a total of four hoses to connect the faucet to the water; two on the hot, two on the cold. After shutting off the water and cleaning up, I inspected the basement area below the kitchen sink. The entire area was waterlogged, warped and spotted with mold including the sub-floor, cross beam and trim around a basement window. It was obvious that this job had been slowly leaking for a very long time. We called McDonald Plumbing and explained the situation. We were told the earliest they could send anybody was Friday. Not wanting to wait that long I began the process of replacing all four of their hoses myself. Half way through this project I was contacted and told somebody would be at my house on Tuesday. At this point I had lost faith in McDonald Plumbing's work and I just wanted somebody to assess the damage their work caused and present me a solution to make things right. Tuesday morning two men from McDonald Plumbing come to my house. I show them photos and video of their original install spewing water. I show them how the two tubes I replaced are no longer leaking, but the two remaining from the original install are still leaking. I explain that I no longer have confidence in their work and all I want to know is "How is the company going to make this right." The man from McDonald Plumbing claims all they can do is replace the tubes (something I was already doing myself). Without inspecting the damage himself, he proceeds to blame me for the leak and the damage it caused. Holding in my fury, I politely ask him to leave my house. I then call McDonald Plumbing again explaining that I have lost faith in their work and service and that I don't want any representative from they're company in my house again. All I want is a refund for the original work they did and I'll handle any repairs and insurance claims myself. Again, I can no longer trust their work. The service rep I spoke with tells me the only course of action I have is to let an employee from McDonalds pluming back into my house to inspect the damage. Again I explain this isn't happening, as I can't trust any decision making or work they perform. That's where we left it. All I asked for was a $200 refund for the bad work they did. At this point the amount of time they've spent and bad will they generated fighting me has probably cost them more than the measly $200 I'm asking for. read more

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I used McDonald's in the past and had a wonderful experience but never again. Im my opinion, they are now out to just swindle people. When I phoned to inquire into a bathroom faucet replacement, in which I had already acquired the identical replacement, they would not give me any estimate. For $89 someone will come out, quote the job, and be ready to do the work. I felt that was safe; however upon arrival, without anything more than looking at what Id purchased and my sink, quoted me $700 (and the trip charge was not subtracted). There were no problems or circumstances that I didn't consider that made this anything more than swapping the faucet. EASILY on the phone or by asking for a photo, could McDonald's have said "best case scenario is $700 but no commitment" but they didn't. They took my $89 for 5min. I will share this story with every friend, relative, and co-worker until McDonald's out of business. read more

This is the second time I have called McDonald to solve plumbing issues. The first time our nurse flushed a whole canister of disinfecting wipes down our toilet. We had raw sewage in our basement just before Christmas. They have a long scope camera that could see the plugged wipes. The broke up the blockage so we could have use of our toilet again. This time we had a basement drain backup due to heavy rains. Kyle came and informed me our sump pumps were the real culprit. By the next week they came and fixed the problem. Very happy with their services. They have always been professional and courteous. And I would recommend them to anyone. Karen E read more

Kevin Kinney did excellent work, great job, and extremely professional. Service was on time, exactly what needed completed, and directly on the quote. Hot water tank replacement and water suppression system works great!!! read more

Had several other plumbers in my home with "silver, gold, platinum" grade repair plans... I was so confused! Plus, the sticker shock... I'm not new to needing home repairs, but pricing like that was a new lol. We then called McDonald Plumbing, and for what we were quoted for one part of the issue they were able to fix EVERYTHING. Our professional then told me to always ask questions about the work they do, everyone is happy to explain and help! He was PROFESSIONAL, transparent and so kind. We saved thousands by hiring McDonald plumbing. The job they did for us was incredible, done well and quickly too. Call around and waste time like I did, or call McDonald for your plumbing repairs! read more

Ben and Seth came to the rescue today to help us with a kitchen sink back-up! They were super knowledgeable and worked until they figured out the culprit which was a sneaky back-up in our garbage disposal. They were so kind and represented their company so well! We 100% will be using McDonald Plumbing for all our future needs, thanks to our positive experience with Ben and Seth! read more

On time. Polite. Clean. Professional. Honest. Do not up-sell services. They are my go-to no matter what plumbing issue I have.

So I see that they don't get the best ratings but we had no issues! A week ago we came home from a vacation with a busted leaking pipe in our basement and we called on a Monday morning and by 9:30am I had someone at my door and pipe fixed within the hour. He did a wonderful job! Very appreciative! read more

Mitch got here at the time expected. Super friendly, kept me informed and the price was sooo much better than I've paid out to another Grand Rapids plumbing service that basically ripped me off. I will definitely recommend and use McDonald Plumbing again if the need arises. read more

I am very dissatisfied with this company. They damaged my property, Then when I called them they lied about it and refused to except responsibility! "Dan" even stated, "Well I don't know who else you have had working on your home." It's new, and I am a 50 year old man that lives by myself! Beware if you were thinking about using McDonald plumbing! read more

I contacted McDonald plumbing with regard to several issues at my residence in Grand Rapids. My sump pump had failed, and despite my back-up system continuing to mitigate the high water table, I needed to have a replacement put in. More critically, I had a (suspected) main sewer line draining issue that needed to be looked at - this would likely involve the use of the snake-and-camera cable cleaning. I called several places trying to get someone out as soon as possible. Most companies were out until the next week. McDonalds came out the same day that I called. Don C. was on site as promised, on time, and got to work diagnosing right away. I was given a quote for the services on the phone, and once they identified that the main line had heavy roots issues, Don was sure to explain the issue before proceeding, and provided an updated quote. The main sewer line was cleared out via cable cleaning, and Don gave me a detailed summary once complete. The sump pump was replaced with a high quality pump. I also had a spigot not working, and they repaired it free of extra charges. While the services cost me a fair bit, I know that the damage in not dealing with these issues could have been much higher. Don and his partner were both knowledgeable and friendly and I feel confident in their work. I would highly recommend McDonald Plumbing and plan on calling them for any future needs. read more

This was our second time using McDonald Plumbing from a referral. We used them before for a new toilet install, the fine gentleman told us we needed some repair on the sub floor under the toilet and suggested a company. We called that guy, he came in and quoted us our flooring including a vanity/sink. He told me he'd take $400 off if someone else installed the vanity/sink, so I called McDonald (thinking it would cost somewhere around $400). I bought the vanity/sink and set an appointment. The day of the appointment, 2 men came to install? I wasn't here the first day they came, but my sister was. We wondered why it took 2 people? I called to complain about the price (already around $450) and was sent to Glenn. He told me that it wasn't strange for 2 people to show up and that one was a trainee, so we wouldn't have to pay for both. They couldn't complete the job because the sink had a crack. We had to make another appointment and 2 more people came, another trainee? It took another 2 hours to finish, $775! for a vanity/sink install?! and again, I bought the vanity/sink. The fine plumbers tried their best to convince me that it was worth it and told me that Glenn took $300-$400 off! So we were supposed to pay more than that? I got a bill with nothing itemized on it, so I asked Glenn for it. He said he couldn't send me an itemized bill?? I asked why, and he said that we had talked about it before from our intial call. I've never heard that before? Everything sounds very strange. Also, I saw our next door neighbors use them several months ago for an emergency on a Sunday at 9pm. I asked them how much they paid for their emergency service call, $300. Granted, they didn't take as long and it may not have been so laborious, but they had to pay emergency prices, I think we did too! I hate to surmise why they would charge us so much? We were satisfied with their work, just thought we were taken price-wise. Also I'm not from San Francisco, I'm from Grand Rapids. read more

This is the third time McDonald Plumbing has come to our aid! Always clear in their instructions, clear in their process, fair in the price and just downright good at what they do. read more

Hired them to install a washer hookup in my condo. First problem: the guy who installed it mixed up the hot and cold pipes. Second problem: I got home from work that night and they had broken a pipe and my kitchen and living room were flooded with water. They sent someone out (after about an hour) to fix the broken pipe, which was still spewing water all over. The hired a company to come in a dry the place and repair damage to the floors, and boy do I have a list of complaints about them. The worst being that I had to leave one day since they got there late (not the first time) and I gave one guy a key so he could go get the guy who was supposed to show up and so the guy could lock up while he went to get him. They did the work and then TOOK my key with them without informing me! I had to text them and ask where it was! (This was the company that McDonald saw fit to hire... tells you a lot about them.) I asked for compensation because my heat was cranked up and my electricity used to dry the place, causing my bills to go up. I also did not have access to my kitchen because of the equipment and the fact that it was 90+ degrees in there, so I had to buy food at work for a week. You know what the owner said? "I've never been asked about compensation before." Really? I have not seen any follow up from them either. I'm tired of harassing them to fix their mistake, and I'm sure they probably hoped I would forget about it so they can keep their money. So If you want to pay $480 for a washer hookup and a pain in the butt issue that lasts over 3 months, then please, call this company. I wouldn't do it again. read more

I called this company because I had seen their truck in our neighborhood. They were prompt, knowledgable, efficient, and very pleasant. I am happy to have a relationship with this company. Thanks to Jeff who was our service person. read more

Only good things to say about this company! We had pipes full of roots and needed to replace. They came out the same day (within a few hours of calling them) and gave me a quote. They started work the next day and even coordinated some things with the city. Very professional, courteous and responsive to my many questions. They do an excellent job! Excellent! Highly recommended! read more

I am very happy with the job McDonald plumbing did for me. The crew from McDonald limited their digging in my front yard to the minimum they had to do to. This reduced greatly the damage to my wife's shady garden. They treated my home with as much care as they would their own. They put down mats everywhere they worked, leaving me with virtually no cleanup after they left. I highly recommend this company for your plumbing job. read more

McDonald replaced the sewer and water line from the house to the road. They pulled permits, did the work on time, and cleaned up perfectly. It was a much bigger job then i anticipated so i'm glad i went with them over the other person i was considering. They had 5 guys on the job and got it done in one day and everything went off without a hitch. They parked the back hoe on the concrete service walk and cracked it in the process. After the on site manager discussed the broken walk with the owner they agreed to replace it. read more

Used for two different service calls recently and both times required more follow up calls to fix a job not done right the first time. Not recommended. read more

I recently renovated a basement bathroom, and called McDonald Plumbing to install the plumbing for the shower and toilet, as well as another toilet for the upstairs bath. After 4 days one of the toilets rocked, so I called Dan in service and he said they would be out that day between 3-5pm. This was on a Friday. No one showed up, no one called. I called them back the following Monday and someone finally came and fixed it. Today (2 weeks later) I noticed the toilet is spraying water from the back of the tank in my new remodeled bathroom. I just called service again and said someone will be out between 3-5pm today. We'll see if anyone shows up. I'd give them ZERO stars if I could. read more

Their service technicians were great and friendly. Price was good. But I am rating McDonald Plumbing low overall because I received a suprise when I received a copy of my credit report (while obtaining a new mortgage) - I saw that they had placed a credit inquiry on me. These types of inquiries make it look like you have applied for new credit and you have to explain them away (or follow a snail-mail process to have them disputed/removed) in order to clear up your credit. An inquiry of this type will lower your credit score by several points for 6 months and does not disappear from your credit report for 2 years. I talked to a company representative who stated that this is to ensure the customer can pay and that customers do not complain about this - of course, not - the average person does not see their credit report on a regular basis! Deceptive (possibly illegal) practice, plain and simple. read more

Had a backed up kitchen sink. McDonald plumbing came 4 hours after i called. Great customer service. Fair price. Made me feel very comfortable with strangers in my house. Gone in 20 minutes. Now we know who to call everytime. read more

Really couldn't ask for anything more from Mc Donald Plumbing. Ian called and showed up exactly when I expected him to. I felt that the quote was very reasonable and honest, and the work was very satisfactory. I will definitely call again with any future plumbing needs. read more