We've used Jacobson Heating & Cooling for furnace tuneups, AC checks, etc. throughout the past 7 years owning our home. They typically have deals before winter starts for furnace checks/tuneups. Recently we noticed that our central air conditioning unit was making a bit of a weird noise and didn't seem like it was blowing at full capacity, so we gave them a call. I was expecting a long wait for an appointment, since the temperatures were supposed to be in the 90s that week. To my surprise, they said they could send someone out that morning within a few hours! The technician showed up well within the timeframe and did a quick assessment inside to figure out it wasn't the thermostat, then went outside and told us the issue - apparently earwigs can get into the AC unit and prevent the voltage to pass through to fully power the unit (or something... basically, earwigs ruin everything). He cleaned it off and made sure everything else was in working order, and that was it. I was expecting it to cost $200+ but it was only $80, phew! We will definitely continue to enlist the help of Jacobson's in the future (we're already talking about getting the furnace checked well before winter). read more

just had a new furnace and a/c. first i want to say- the two men sent were top shelf- very knowledgeable of their trade--did a fantastic job-- extremely courteous and did an absolute great installation. work ethic the epitome of what every company should hope their staff presents. Great job Mike and Ryan Dennis G. read more

In the past year Jacobson installed a new furnace and a new AC unit in our house. Both times the service was professional and timely . They will continue to be our preferred provider. read more

Jacobson's Heating and Cooling has been our go-to for all of our HVAC needs for 30 years. We have them tune up our A/C every spring and our furnace every fall. When we got the bad news that our old furnace needed to be replaced, we immediately asked Jacobson's for a quote. They worked with us to apply rebates to reduce the cost of the furnace. Mark and Michael installed the new furnace for us. They did a great job. They were timely, friendly and efficient. For any HVAC needs, I highly recommend Jacobson's Heating and Cooling. They are a rock solid company with great team members, and they stand behind their work. read more

We had a new furnace and A/C installed three years but have had continuing problems with the A/C. At the most critical times, the A/C will not operate. Sometimes we can turn the thermostat off and then on to get the condenser to operate. They have made made several service visits but the problem exists today. It appears we have purchased a unit that may be labeled a "lemon". read more

We had a new air conditioner and furnace installed. The install crew of Greg and David did a great job. They were efficient and courteous. We would recommend Jacobson to anyone needing a cooling and heating system. Tom & Kathy. read more

I have been using Jacobson's for a number of years. They have installed my air conditioner and furnace. Both their equipment and workmanship are outstanding. the workers a very friendly and know their trade. I just had B.J. do my preseason check of my furnace. He not onlly thoroughly checked everything, but gave me some very helpful tips.H e was more than pleasant to work with. read more

Great company. Professional and reliable. Had a furnace and air conditioner installed ten years ago. They are my go to heating and cooling professionals. Enjoy seeing Dave when I get a furnace or air conditioning check up. read more

Their tech, Kevin, came out earlier than anticipated. We were having an issue with the air conditioner and he checked everything thoroughly and quickly. He also found a problem with the motor of our furnace and ordered a new part which is still under warranty. I feel like customer service is very important to Jacobson's as they took great care of us! read more

Jacobson quoted and installed a new furnace for me 3 years ago ,every thing was great delivery ,service and completion. I was very happy and had them take over both my furnaces and a/c with regular check ups all went well till this falls inspection . The technician did his tests and indicated my heat exchanger should be replaced and it was a significant job but good news part is covered by warranty. Cost will be $750.00 . Had them go ahead and they completed work and all is well . Technician gives me invoice for $750 and it only takes 2.25 hours for all work . Contacted manager and his. response is they charge a flat rate to install heat exchangers . customers beware your paying $333.00 per hour for labor for a simple job. read more

We had a great experience with them. They were prompt, helpful and made a lot of effort to install our A/C system before the heat wave. I strongly recommend Jacobson Heating and Cooling. read more

June 7 2021. bad all around. have been a customer for over 30 years. called today after ac outdoor unit would not run. they installed carrier ac in 2016. new furnace installed april 2021 by another contractor. Jacobson told me to call the contractor that installed the furnace. they will not even service what they sell and install regardless if where the problem with ac resides.. over them and will never call them or recommend again read more

Due to a new patio being installed, we needed our central air conditioner disconnected, moved out of the way and reinstalled. The Techs from Jacobson's arrived on time, were professional, courteous and explained every aspect of the job. Not to mention, the price ended up being cheaper than quoted. I'll definitely utilize them in the future! read more

Greg and David just installed our new furnace and did a great job. They started on time, and even had their own electrician show up to the house. We needed a new furnace installed because we are going to be selling our home and the furnace was old and needed to be on its own circuit breaker. It took about 6hrs. and the new furnace is in, the new programmable thermostat is in and everything works great. Thanks so much!! We will definitely recommend them to anyone needing a furnace!! read more

the furnace quit working. the thermostat is connected to an app on my phone which told me while at work the temperature in the house was 55°. so I called Jacobson's from work. their guy met me at home and in a half hour the heat was back on. he had the part in his truck. so thankful for their very speedy service. read more

We've worked with Jacobson for years now, and always appreciate the knowledgeable, respectful, helpful technicians. This last time around Michael was great. Highly recommended. read more

Jacobson has taken care of our heat and a/c for over 30 years. They do what they say they will do. The systems they sold us held up amazingly. On the rare occasions we needed service they showed up on time and did excellent work. Jacobson just replaced our home a/c after 25 years of service. The service tech, David, and the installers, Mark and Michael, did great work and completed the work on schedule. We recommend Jacobson!! The G family read more

I don't understand the very low rating on Yelp! I needed an AC unit for my home and did more than due diligence with estimates. In the end, choosing Jacobson's made complete sense. It's now November and my 22 year old furnace died three days ago. They came out the day I called and installed a new furnace the next day. From Michael's attempt to repair and Tom the sales man to installion by Greg and David and finally Tom (?) who did the tech and fine tuning I truly could not have asked for more professional men coming and going out of my home. Final plus? They cleaned up everything before they left. Although I hope it doesn't happen anytime soon, I will definitely reach out when my hot water heater needs replacing. Thanks to all at Jacobson's! read more

I have used Jacobson Heating & Cooling for my furnace and air conditioning yearly tune ups since I moved to Grand Rapids in 2012 . Today was my air conditioning tune up and technician David D arrived on time, was friendly and courteous, and efficient. I have always been pleased with their reliable service. read more

Dave and Matt just completed a check up. they were on time, professional and went above and beyond, awesome service, thank you!

Friendly and knowledgeable staff from beginning to end. They came out to evaluate our 17-year-old cooling and heating systems and made recommendations. Actually told us we did not have to act right away and there are no high pitch sales. So we waited through the winter and as soon as temperatures started to rise this summer we gave them a call. They responded quickly and we were on our way to a new and more efficient heating and cooling system. Measuring for the new system went quickly and were very friendly to work with. BJ and Ross were amazing at installation. They cared about our home and our schedules. They laid runners, kept every step of the process neat and clean as well as recommending the best systems and processes ... very knowledgable! Final step was a breeze with Kevin setting up and explaining our new programmable thermostat. We highly recommend them. Rich & Randi read more

When we called them they arrive very fast for our need and they do best job not ones many times .that is not from one person all technician especially Andrew David. Thank you for your work. read more