My air conditioning unit stopped working. I called Haisma Heating & Cooling and they had someone at…read moremy house within the hour. The technician, Mark, was fantastic and quickly identified the problems. He explained everything thoroughly to me while fixing the issues. I appreciated his professionalism, honesty, and hard work ethic. This is my first time calling Haisma; however, I believe I've found my new go to HVAC company.

I had messed up the installation of a Nest thermostat this past winter, and decided to reinstall my…read moreold thermostat...everything seemed to work, heating-wise, but when we tried to turn on the A/C in June? Nothing. Called our original furnace installer, but never got a call back after repeated attempts. So, called Haisma, and they got someone out in a few hours. Derek was outstanding - professional, patient, thorough. He immediately diagnosed the problem (my own incompetence, frankly), fixed it, installed the Nest quickly and efficiently, then made sure everything was working properly before he left. He also didn't try to just sell us a new A/C system; we will probably need to do so sometime in the next few years, but he was clearly just interested in solving the problem rather than hard-selling us. Outstanding service, will absolutely call them the next time we need this type of work done.

We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

so aside from them installing a furnace and ac. the service guy walks into one of my family bedroom…read morewith out knocking ? something's wierd about that. but here's the funny part, I just hit a notification from DTE that they collected a rebate in my name??? wow, doesn't that sound like some sort of fraud?? I'm sorry but that doesn't seem right. so they offer me a filter so I'd give them a five star.

Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

It pains me to update my review like this, because they really do seem like nice people,…read morehowever..... I have spent thousands of dollars with climate guys expecting my mini split issues to be resolved, but unfortunately, they seem to lack the experience needed to fix them. Despite multiple visits and a significant investment to route the condensation outside the house, I'm left with the same issue I started with and had to pay someone else to come out and resolve it. This is after having the owner out. What's most frustrating is that most recently the mini split continued to leak after they routed it outside so they came back out and told me it was dirty. They "cleaned it" by spraying some cleaner on it, pouring my vinegar on it and blowing air through the line with his mouth. Then charged me $375 for a cleaning and trip fee. I of course complained about the charge given the ridiculous effort and the fact that it absolutely did not fix the issue. The owner came out, told me he didn't know what the issue was and that he would call Fujitsu on my behalf. Well that never happened. So....I called someone else who adjusted and leveled the unit and guess what? Climate guys installed it wrong. I attached a pic of the mess they left outside-filling a gap with spray foam. Instead of solutions, I've gotten excuses and recommendations for more costly work, without results. For the amount of money I paid climate guys over the last year, I expected not only competent service but also honesty and follow-through. I should have known when every single time (and there were lots of home visits, lots...) that they tried to sell me a maintenance program. So I said fine, let's do it. And they never followed through. I cannot recommend this company to anyone looking for reliable mini split repairs. If you're considering them, I strongly suggest doing thorough research first or exploring other providers who will actually stand behind their work.

Showed up promptly within an hr of calling...on 95 degree day with parts on truck..great guy..air…read moreconditioning unit was fixed in 1/2hr.

I have had a wonderful experience with Home heating and cooling. They were able to quickly address…read morea mini split issue that I had been dealing with another nightmare company with. From Dawn answering the phone to Ken coming out and fixing multiple issues, I wouldn't trust anyone else with my minisplits. I 100% recommend home heating and cooling. They have a permanent customer in me!

Perfect from start to finish. Ken explained all my options (and there's lots of options) before I…read morehad to commit. Our job required a lot of extra work to relocate equipment and run new lines. They had our new furnace ready to use by early afternoon. They left our house clean and took away all the old junk. Great team here.

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

Great customer service. I just moved to the area and had an A/C issue with in the first week. The…read moreprior owner had the sticker for Total Comfort on the furnace so figured I would call, I was not disappointed!! Andrew is a cut above the rest was extremely professional, I would recommend them to anyone looking for any service to there furnace or A/C!! I will not use anyone else!

In January 2019 when it was 4 °, our furnace died. WMAD&HVAC pulled some strings to get the model…read morewe needed installed within 48hrs. In the meantime they provided space heaters so we stayed warm. We really feel like they go above and beyond to provide excellent service.

Work done: -new furnace installation…read more Good: -good priced 5k Bad: -leaking after 2 week due to poor taping job on the roof -stopped working after 6 months later. Emailed to ask for warranty and cost, director David M, dodges question and went straight to scheduling and saying it's free. Got a 75$ bill afterward. Moral of the story: -Don't go with this company -Deceitful practices -not thorough