In January 2019 when it was 4 °, our furnace died. WMAD&HVAC pulled some strings to get the model…read morewe needed installed within 48hrs. In the meantime they provided space heaters so we stayed warm. We really feel like they go above and beyond to provide excellent service.

Work done: -new furnace installation…read more Good: -good priced 5k Bad: -leaking after 2 week due to poor taping job on the roof -stopped working after 6 months later. Emailed to ask for warranty and cost, director David M, dodges question and went straight to scheduling and saying it's free. Got a 75$ bill afterward. Moral of the story: -Don't go with this company -Deceitful practices -not thorough

We had a major water leak in our basement that was coming from our water heater. Vredevoogd…read moreplumbers came right out and were able to indentify the problem came from too much pressure from the main water line. They added a pressure relief tank and turn the heat down on the tank. They even cleaned up the mess they didn't make! These guys were so fast and professional. I can't say enough about their level of service, and speed to take care of our issue. The price was fair I blieve given the situation. It was around $850 to fix an issue that probably would have cost us thousands had they not fixed it.

I am unsure how Vredevoogd could rectify or improve the situation with a phone call and chat. Your…read moreemployee was unwilling to even show up to verify if he could help me or not. A woman from your business called to cancel my appointment 15 minutes before it was supposed to take place. I explained in detail the I had an electric central AC and heating system and that the compressor is located on the roof of the building. I repeated explained that I do not have neighbors above or below me. My electric central AC and heating system is located in a utility room on the 2nd floor of my three story unit. The USPS insists on putting Apt 107 instead of unit 107. My address was provided to you on Monday, but nobody was concerned about my apartment like home until 15 minutes before my appointment. I do not live in an apartment like condo. My condo building is three stories high and I live in a townhouse styled condo that is three stories and an end unit. My AC compressor that is located on the roof is easily accessible to tenants and service technicians. The lack of knowledge by the woman that called to cancel, her supervisor and the technician is an internal problem and not something a conversation with me will solve. If I ran Vredevoogd I would be looking for three new qualified employees. Your employee seem to lack knowledge on very basic information about electric central AC and heating systems and AC compressor located on the roof instead of being ground level. I was without AC for three days. Thank God another company fit me in that same afternoon. They diagnosed and fixed the problem in 45 minutes. Three days without AC in 90 plus temperatures and it could have been many more because Vredevoogd canceled 15 minutes before my appointment.

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

Still happy with these guys. Yet again they came through on an issue with professional, quality…read morework performed by friendly and obviously knowledgeable workmen who were more than happy to explain the situation to me. I had asked for an upfront estimate. The price wasn't as high as I had feared. The final bill was below their estimate. What more could I ask for on a job well done?

I would give them 10 stars if I could! From their phone receptionist to their repair man to the…read moreowner. Great service!

We called McDonald after receiving an astronomical quote from another company saying we needed to…read morereplace our entire homes pipes to fix low water pressure in our kitchen sink. Thank goodness we got McDonald to come out. They told us we would have been scammed as the repair only cost $209 and were able to flush the sediment in the piping and fix our problem completely. They were incredibly kind and helpful. Even fixing another small issue they noticed free of charge. They explained the process the entire way through and didn't nickel and dime us. Even showing us where to get a part on our own so they wouldn't have to charge us. Great service and great pricing! Would recommend!

Usually when I try a plumbing project, I end up messing things up and call a professional. (I was…read moreover confident having changed a flapper valve on a toilet, I thought I could fix a bath tub faucet). Once I was in over my head, I called the company I've used for over 20 years. (purchased hot water heaters, furnace, toilets and multiple faucets from them over the years). I had to turn the water off for the entire house as the bathtub doesn't have individual shut off valves like sink faucets. I told them I had the water off and need their help ASAP. This occurred on a Thursday and they told me next Wednesday was the soonest they could have someone out. I tried McDonald Plumbing having seen their trucks around and in the neighborhood. They put me on hold and came back saying they could be at the house in 45 minutes. Sure enough, they arrived and got me out of hot water.(no pun intended) I also had them do a few other things and found their pricing and professionalism impressive. Simply put, McDonald is my new plumber. I've been quite effusive recommending them as a result.

My air conditioner was failing every now and then. The breaker was shutting off. Since I already…read morehad a HVAC company look at it, thought it must be an electrical issue. I filled-out an online service request on Sunday, and Monday morning received a call that they could fit me in between appointments that day. They sent Jackson who was great-very knowledgeable, answering all of my questions and concerns. I'll definitely call Haveman next time I need an electrician!

never finished the job. took me to court for not completing pay despite the fact that they didn't…read moredo the entire repair.

We had a true emergency and Dan from Clog Squad was able to come out right away. he worked until…read moreour problem was eliminated. He was very professional and knowledgeable about our plumbing system and what had caused our issue in the first place. We had a very stubborn clog and he had the tools to get rid of it. Please call these people! They'll take great care of you !!!!!

Wow! Our plumbing system was sluggish and slow, and then last night (which, of course, Friday) the…read morekitchen sink/garbage disposal backed up into our bathtub. It was a super stinky, disgusting mess. I called our plumber and he recommended Clog Squad. They are the epitome of impressive. I called first thing Saturday morning and the owner, Ken, came out and fixed our problem using a system he invented. He and his partner were quick, thorough, respectful, friendly, neat and tidy. Their service was also reasonably priced, especially given it was a weekend call. I will be recommending Ken and his crew to everyone I know.

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

I am only giving this a 2 star review because they were late coming to the house and because they…read moredo not use drop cloths on the floors. The person who did our house left our kitchen in shambles, used my mop pail for his tools. He said that the putty that he put around our kitchen sink would turn clear but it is gray and peeling apart. I am still cleaning putty off the floor on a weekly basis.