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Byron Center, MI

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5 months ago

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Vredevoogd Heating & Cooling

Vredevoogd Heating & Cooling

(80 reviews)

We had a major water leak in our basement that was coming from our water heater. Vredevoogd…read moreplumbers came right out and were able to indentify the problem came from too much pressure from the main water line. They added a pressure relief tank and turn the heat down on the tank. They even cleaned up the mess they didn't make! These guys were so fast and professional. I can't say enough about their level of service, and speed to take care of our issue. The price was fair I blieve given the situation. It was around $850 to fix an issue that probably would have cost us thousands had they not fixed it.

I've used Vredevoogd for about two years. They installed my new furnace and air conditioner. It…read morewent well overall but there was always a lapse in communication between the A.I. calltaking service to their actual dispatch. Fast forward to my water heater install when the problems became too apparent. I had two techs out to install and they left before the hot water was working or even felt a speck of warm water. They said "the tank should heat up". I called them back when the hot water was still not working two hours later and they sent an on-call tech around 8pm. The on call tech confirmed a faulty install and said there was nothing more he could do that evening but that their office would call first thing in the morning to follow up and get someone out. I had to take another day off work and still had no call by nearly 9 AM. I had to call their office again to get a tech out to fix the improper install. The rep I spoke with was nice and I requested to talk to a supervisor about the whole ordeal as it wasn't the first instance of communication issues with them. It's been over a week and I never received a call back. I'm disappointed in the customer service to say the least.

Valley City Mechanical - hvac - Updated October 2026

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