On a freezing winter day we found ourselves with a furnace that was blowing air, but not hot. Our…read morehouse was rapidly lowering in temperature, and we jumped online hoping to find someone to service it. We messaged Ridge on Yelp and they came out within 24 hours and had our problem resolved quickly and painlessly! Furnace overheated, needed a reset and new filter. Great tech (Joe) and great service, at a very reasonable price. We'll absolutely use them again in the future, highly recommend!

Our furnace went out on a Thursday night and when we called Ridge, they said they were slammed, but…read moresaid they would work us in the next afternoon. At 9 am the workman was there to get us up and warm while he incorporated going across town for the needed part during the day. They had it all fixed by the end of the day. SOOOO refreshing to have a vendor who is truly interested in your well being ("let's get you up and running" "We'll let it work through weekend to insure it is all good before we bill you"). No big box "upsell". no flim flam....just solid work, done efficiently at a fair price. Want more evidence? Look at the testimonials on their website. Can't say enough good about this company.

Nice company, window of time that was given is ridiculous…read more12-5 especially when you are the only one in the household and you work. The person that came explained things and was honest he did not try to take advantage of me. He said would have a quote sent to my email by that evening I'm still waiting....

Beware! We had Scott out to repair our AC. He did the repair which only lasted about two weeks…read more When he returned the second time he let us know that the AC probably needed to be replaced (wasn't worth continued repairs). He also found cracks in our furnace heat exchange and we were in danger of Co2 leaks unless we replaced the furnace. He was extremely nice and gave us a quote to replace both units. Sound familiar?? We were smart and got a couple other quotes. Turns out the furnace is fine and that the part he charged us for on the AC was never actually replaced (only a less expensive part). My advice is to steer clear of this guy.

I had a $15 a month "plan" with GRAPIDS they canceled 2 of my appts. the day of, same as last year…read morethey used the same lame excuse, Staff called in sick, it was for a tune-up before the season, find a Company with Good Reviews!

For as much money as this organization spends on marketing (billboards, mailers, etc.), you would…read morethink that they would actually want to keep the new customers they attract. Well, apparently that isn't the case - they just cancelled an afternoon appointment on me first thing this morning. Keep in mind that I had this appointment scheduled 2 weeks in advance - nothing crazy, just a water heater inspection + flush, but an opportunity to build a relationship and offer recommendations which leads to additional services. They at least offered to reschedule for a later day in the week -BUT- with little regard for the fact that I took time away from my busy schedule to have a set appointment. Needless to say that I won't be using their services (nor recommending them). Don't get stuck like me, take a day off of work to accommodate, and have them cancel last minute!

Temps in the 90's and our Air Conditioner stopped working! Gume was the estimator he saw that we…read morehad a 80,000 BTU furnace and instead of selling me the SAME sized unit.. he suggested a smaller unit as the previous one was excessive for 1000 sq ft! Installation was scheduled within a week. Daniel and David did the install and were amazing. They were professional, friendly, on time and knowledgeable! I would highly recommend R & R!

From the owner: Welcome to R&R Mechanical Services LLC in Grand Rapids, Michigan. We have been servicing our West…read moreMichigan community for over 10 years. Our team of certified technicians has experience servicing, repairing, and installing all of the top brands of furnaces, air conditioners, air handlers, indoor air quality equipment, and related equipment. We are a full-service HVAC company. We repair all makes and models of furnaces and AC systems, and we sell them, too. Residential service and maintenance, commercial HVAC services, indoor air quality We even offer a variety of home energy solutions, so you can start reducing your heating and cooling expenses. Call us now to schedule an HVAC repair service, routine maintenance, or a free new system estimate.

We had a great experience all the way around. Schaafsma Heating & Cooling provides exceptional…read moreservice, and my experience with Brayden was outstanding from start to finish. I was able to get same-day service for our air conditioner, which was greatly appreciated. Brayden is knowledgeable, experienced, professional, and incredibly kind. He took the time to explain everything in a simple, easy-to-understand way, making sure I felt informed and comfortable with the process. What impressed me most, though, was the way he treated our anxious, overprotective dog. He was patient, calm, compassionate, and instantly earned her trust. That level of kindness says so much about the kind of person he is. Brayden is an exceptional representative of Schaafsma Heating & Cooling. His expertise, professionalism, and genuine care for both his customers and their families truly make the company shine. If every employee is like Brayden, Schaafsma is doing something very right.

AVOID this business. Based on my experience, most Schaafsma employees are clueless about their…read morework. Our water heater, installed nine years ago, began leaking in fall 2025 and we called Schaafsma for service. Their inspector determined that our heater had failed, so we spent $5000 on a replacement. The leak returned within a day of installation. A third employee appeared and suggested that the previous installation was faulty and fiddled around for a while. The leak returned one day later. Another inspector arrived, and he was the first person who knew what he was doing. He took one look at the expansion tank nearby, lifted it with one hand and explained that it was flooded, no longer functional and the cause of our leak. Another crew installed a replacement tank and the leaking ceased. This is my question: Why didn't the first inspector bother to conduct a simple check of the expansion tank, which is located next to the heater? Checking the tank required just one hand, no tools, and ten seconds of his time. So thanks to Schaafsma we purchased a $5000 heater when our problem was a $375 tank. I explained this fiasco over the phone and agreed to pay their second invoice but I have serious questions about their reliability. Apparently the person on the phone stopped listening after the first half of my reply, because the only response from Schaafsma was to text and mail demands for the final payment (which I paid today). As their Yelp star average reflects, Schaafsma places a higher value on $375 than on their reputation. If you are satisfied with 1-of-5 odds for a competent employee to show up at your home, Schaafsma will provide just that. If you don't wish to spend $5000 to solve a $375 problem, I strongly recommend that you seek another service.

We had a major water leak in our basement that was coming from our water heater. Vredevoogd…read moreplumbers came right out and were able to indentify the problem came from too much pressure from the main water line. They added a pressure relief tank and turn the heat down on the tank. They even cleaned up the mess they didn't make! These guys were so fast and professional. I can't say enough about their level of service, and speed to take care of our issue. The price was fair I blieve given the situation. It was around $850 to fix an issue that probably would have cost us thousands had they not fixed it.

I am unsure how Vredevoogd could rectify or improve the situation with a phone call and chat. Your…read moreemployee was unwilling to even show up to verify if he could help me or not. A woman from your business called to cancel my appointment 15 minutes before it was supposed to take place. I explained in detail the I had an electric central AC and heating system and that the compressor is located on the roof of the building. I repeated explained that I do not have neighbors above or below me. My electric central AC and heating system is located in a utility room on the 2nd floor of my three story unit. The USPS insists on putting Apt 107 instead of unit 107. My address was provided to you on Monday, but nobody was concerned about my apartment like home until 15 minutes before my appointment. I do not live in an apartment like condo. My condo building is three stories high and I live in a townhouse styled condo that is three stories and an end unit. My AC compressor that is located on the roof is easily accessible to tenants and service technicians. The lack of knowledge by the woman that called to cancel, her supervisor and the technician is an internal problem and not something a conversation with me will solve. If I ran Vredevoogd I would be looking for three new qualified employees. Your employee seem to lack knowledge on very basic information about electric central AC and heating systems and AC compressor located on the roof instead of being ground level. I was without AC for three days. Thank God another company fit me in that same afternoon. They diagnosed and fixed the problem in 45 minutes. Three days without AC in 90 plus temperatures and it could have been many more because Vredevoogd canceled 15 minutes before my appointment.