I have been attempting to keep my drain clog free for years now without really knowing what the pipe looked like. It was like poking a stick around in a dark room, sometimes you find some roots sometimes you don't. Well after my basement drain overflowed again less than a week after my last machine rental, I decided to call Les to have him take a crack at it. Within 10 minutes, he showed me more than I could have imagined! He pinpointed the problem root-filled areas, showed me transition points in the pipe and even sent pictures of strange looking damage at the street connection for the city to inspect! Now knowing the amount of roots I was up against (which my $75/4hr rented machine didn't even touch a week before), it was a no-brainer to let him use his expertise and clean the drain out while he was here. The machine he used was tailor-made for clearing roots out of pipes like this, it is way different than what I had been using and I got to watch it in action as he kept his camera scope just behind the business end of that root shredding monster. I am truly thankful for his work, his professionalism, respect for my home, and promptness with messaging and scheduling. I was so happy, that I prescheduled an appointment in a year so we can look at how fast these roots are growing and game plan for future maintenance. read more

I had a pipe burst in my home the weekend before my wedding, on a day when I had a to-do list a mile long. I found Butler's Rooter on here and called, and Les arrived at 1:00. He called when he was on his way, calmly explained what and where the possible problem was, and genuinely seemed happy for me that it turned out to be the least complicated of the problem possibilities. What I appreciated most about him was his fair pricing and his explanation of it. He knew I was stressed out and desperate to get the problem fixed, but he in no way took advantage of that, and in fact, he even did an extra little repair at no extra charge. Les is the consummate professional and I felt blessed to have come across him. I will definitely call him for future repairs and would recommend him without hesitation! read more

Les was outstanding. I found his page here on Yelp and requested an estimate. He got back to me less than 30 minutes after my request to set up an appointment. Les came out the next day, quickly figured out the problem, and got right after it. He took the time to make sure the job was done correctly and there were no problems, while also giving some pointers how to prevent it from happening in the future. Les covered his shoes when he came inside, was courteous, professional, and super nice. Safe to say I know who I'll be calling next time I have any plumbing issues. Not even a hesitation. You should do the same. read more

As a new, single, female homeowner, I cringed even thinking about contacting a plumbing professional for repairs. However, I used Google (cautiously) and found Les. I am so grateful that my search lead me to him. He was professional from the time he answered my service phone call until he left my home after completing the repair. The price for service work was very reasonable. I appreciate and try to support small businesses and local entrepreneurs and like to let others know about the stellar service I receive from them. If you have plumbing concerns, you cannot go wrong with Butler's Rooter. read more

Exceptional service from a professionally run company with technicians who are knowledgeable, personable, and who understand customer service. Butler's Rooter LLC responded right away to my call and was able to schedule service for a clogged drain within two hours. The service tech, Matt, was able to clear the drain and he went out of his way to make sure there were no back-up issues from any other drains in the house. Extremely fair price but even more importantly -- the drain is clear and the area where the work was performed was left clean by Butler's Rooter LLC. read more

I was shocked that Les was able to send one of his highly-trained technicians to my house within 3 hours of my service call. Matt arrived and had quite a mystery to unravel around a stopped drain in a 100 year-old house. He discovered the problem and did an excellent job of clearing the drain and cleaning up the work area. I highly recommend Butler's Rooter, LLC for drain issues. Also, I play on using Butler's Rooter for future plumbing projects as they provide a wide range of plumbing maintenance and construction services in the Grand Rapids area. read more

Very quick and incredibly professional. Les did a great job and was very polite, friendly, and explained exactly what he was doing. The wide array of hours is also a plus! They make an effort to fit into anyone's schedule. I was able to do my first load of laundry in a few weeks (there was a blockage down the line causing it to back up) and I am so grateful. I loved the time estimates and info sent automatically via text, it kept me up to date on what was going on as far as arrival time. These guys are gonna be my go to plumbers, for sure. read more

I have hired Butler's Rooter a couple times now, grade A service both times. During the pandemic all safety protocols were followed. All issues were fixed far exceeding my expectations and way faster than I expected. Neither were emergencies yet he still showed up ASAP. Pricing is on point. And as a super bonus: he's a super chill and friendly guy which is always great for someone who's coming into your home. Fully recommend to everyone, and will definitely be the one I call the next time something in my century old house breaks. :) read more

Les is the very best! What sets Butler apart is: 1 He answers the phone & always returns calls 2 Very courteous & knowledgeable 3 HONEST 4 He aims to be there as soon as humanly possible I seriously wouldn't call anyone else in town for any issues in my house again. He's been here 3x and it's always the same amazing service. He's done drain clogs & my fixed water heater. Prices are VERY reasonable (low compared to others I called the first time) and I can't recommend this company highly enough! + read more

Waste stack to the second floor bathroom was leaking. Called another plumbing company and, without really attempting to diagnose the problem, they tried to charge me $8,000 to tear out and replace the whole thing. Called Butler's Rooter for a second opinion. Les took the time to isolate the problem, fix what needed to be fixed--and saved me about $6,000 in the process. Careful, quality work from a plumber commuted to doing right by his customers. Highly recommended. read more

Very satisfied with the service (so far). Les Butler, came to our place on time (as scheduled). He did inspection and gave us an estimated price for the job (which was much less than the other companies gave us). He fixed our problem and left no mess after his work. Very pleasant personality and very professional. He gave us a 30 days warranty and a discount. I would use his service again if something happened again with our plumbing. Thanks, Paul read more

I had a clogged sewer main line which showed up as a flood around the washer discharge drain into the floor. I was referred to Les and he came out same day, working late, figured out the problem by scoping the line, got it all cleared, and cleaned up nicely. The price was fair in my opinion, and I'm confident in the quality of work. I like his approach of Simple and Efficient, it makes for great results. read more

A clogged floor drain in the basement is not good. Thankfully it wasn't the main drain. More of an inconvenience. I called Butler's on Monday. They were out on Tuesday. Quoted me a fair price and explained their guarantee before starting. Within 20 minutes the drain was running perfectly. I would recommend them to anyone that needs a drain cleaned out. Very friendly and efficient. read more

After looking for references for a plumbing company to replace a garbage disposal through yelp on Saturday, within minutes Butler's Rooter was the first company that responded that he would like to call me to set up an appointment . I gave him my number and he was able to come by the first business day after the call. He quoted me a fair price and stuck with his price. Thanks so much. read more

Les made contact early in the day and answered my questions throughout the day. He left a different job early, to meet me on time and give me a quote. He then left and came back to finish the job that evening. Les was professional and personable. He clearly knew what he was doing and finished the work I needed do with only two trips to his truck. I'd recommend him to others! read more

i am sorry about the miss spelling on my other review. this what it sure say, he was on time, he did a great job for us,and cleanup after he was done. he is a great person to work with. he is willing to answer any ? you mite have about your plumbing. he is very good at what he dose for you... i would call him back if i ever need a plumber again...... read more

We've used Butler's Rooter several times to take care of clogs both at our residence as well as at our rental property and have never been disappointed. Fast, professional, and dependable, Les has always done a terrific job. He's also great at explaining things and keeping you in the loop on status- BR is our go to place for any plumbing work. read more

Les was punctual and very fair priced. He was very polite and covered his shoes when entering the house. He was very friendly and thoroughly explain the process of replacing our faucet and how long it would take. He was finished quickly and cleaned up after he was finished. We will definitely reach out to Les for more pluming work when needed. read more

Highly recommend this company if in need of plumbing services. Kitchen sink was leaking like a waterfall and called Butler's Rooter, was able to get scheduled the same morning. Les was extremely professional and polite. He explained everything he did in detail and took the time to patiently answer my questions. Very reasonable prices as well. read more