I went for a screening and my tech (I believe her name was Christa) was so kind and helpful! I had no wait whatsoever and was in and out in minutes. She went above and beyond. Awesome experience. read more

Scheduled an appointment for 10:45 and used their "wait in the car and get a text when the technician is ready" feature. Got called in at 11 being told the tech was ready just for multiple people to go ahead of me. I'm immunocompromised so I try to avoid being in cramped packed spaces especially in a medical setting. Someone was coughing in the waiting room and they didn't have masks available for other people. I ended up leaving after they were running over 30 minutes late. They don't have the best attitude either; unapologetic and frankly rude . I would avoid this location as things have been much MUCH smoother at other locations I've been to. read more

I came in for an employment drug screening as a Medical assistant myself I felt that staff was friendly and professional the place seemed a bit run down and "old" or outdated but still clean I was there for about 30 minutes and only had like a 10 minute wait read more

Lab is dirty! Techs are IRRESPONSIBLE! They lost my blood, which was time sensitive. Staff is completely clueless. Don't bother calling their office, they won't answer. read more

I'm a nurse and I felt they had great service and friendly people :) I love their express check in! The environment was a little old, but the phlebotomist was very clean. Everything went really smoothly! read more

Labcorp - Entry door - Laboratory Testing Near Me - Austin, Texas

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these numbnuts keep changing their hours at multiple locations... and don't fin update it on their website!! now the third location when i've taken time out of work and they've either just closed for the day without warning NOR EMAILING THE PATIENT TO INFORM WHEN A GD APPT WAS MADE ONLINE W MY GD CONTACT INFO... (San Marcos)... Same shitake happened st Walgreens at East Riverside once, and on another day close early. Now at James Casey location, saaame craps yet again! read more

Labcorp - makeshift new hours sign that these lazy fks were too stpd to put on their website!! - Laboratory Testing Near Me - Austin, Texas

I made an appointment for 8:15 and wasn't seen until 9:30. The woman working the desk was very clearly overwhelmed and if often came across rude. There were elderly men who struggled with the electronic check in to which she made no effort to assist them. She made sure everyone knew they were short staffed and there was nothing to be done about wait times. After being there almost an hour she actually was the one to draw by blood for a health screening and it was one of the worst draws I've ever had. I also noticed bloody cloth on the floor when I walked out that was definitely not from me... so it is definitely not sanitary. read more

Labcorp - Laboratory Testing Near Me - Austin, Texas

I came here for a drug screen for nursing school. I had to prepay for my drug screen online which was easy enough for me. This allowed me to provide a voucher for my drug screen when I signed in. Note this location does accept walk-ins. You can also go online to their online scheduling to request an appointment if you are so inclined. Anyway, once I showed up I signed in on the iPad and was called up immediately to give my voucher and ID. I waited for maybe 10 minutes before being called back to provide my urine. It was a fairly simple process and no real compliments except one thing. I had to leave my purse on the counter while I went to the restroom. My purse wasn't locked up which is a little annoying. I do get that my purse wouldn't be messed with but nothing in life is a guarantee. Overall, it was a decent visit. My results came back within a day which was a plesant surprise. read more

Reading the other reviews, I guess it's hard to love a place that--when expressed in job seeker terms--stands between urine and urout. In two out of the three cases, that was the issue. Fortunately, my case was different. I had to use LabCorp for the first time for medical tests this past October due to a SNAFU with my new plan administrator, United HealthCare. For some reason, they didn't have CPL listed as one of their in-network providers for my group, even though CPL verified to me that they had a contract with United for my group. LabCorp is a nationwide service provider for United, so I'm guessing they intentionally steer patients to LabCorp for volume discounts, even when there is another in-network provider available. I'd always thought of Labcorp as though it were missing an 'se' at the end of their name, run by elderly women fresh off a night gambling on the Vegas strip with lit cigarettes still dangling from their lips and a bottle of cheap gin on the desk. The South Austin location is in a dark, dingy corner office in a dated "That 70s Show" medical building with limited parking. Yet, despite location and appearance, my two visits to this location were met with friendly receptions by staff and very reasonable wait times. These are two qualities which Clinical Pathology often lacks. On the first visit, I needed to pick up some specimen containers for a study prior to the actual blood draw. Although the staff initially seemed momentarily perplexed, they quickly found someone familiar with the test who called me back to a draw station and calmly and fully explained the process to me. I felt this experience went far better than expected. In the same situation, CPL would hand the containers to you at the front desk and explain your "business" to everyone in the waiting area. On the return visit for blood work and drop-off, everything was handled efficiently and professionally as well. They were a little slow opening the office first thing in the morning, but everything else--including the all-important blood draw--was painless. If there is a shortcoming, the reports from LabCorp leave a lot to be desired compared to their equivalents from CPL. Sure, they communicate all the basic information, but they aren't as clear, friendly, and organized as the CPL reports. The reports more look like a hastily done school programming project pressed into service than a professional lab report. Would I go back? Sure, if I had to. My plan administrator is now copacetic with CPL, so I have a choice. CPL has the advantage of location, location, location in Austin, and, even with the longer wait times, they do the better job overall. But LabCorp will suffice in a pinch, and, at least the two times I visited, they weren't the peckerheaded vampires others have made them out to be. read more

Labcorp - Corporate logo - Laboratory Testing Near Me - Austin, Texas

Lost labs which could mean life or death, literally. Will never answer phone. Dirty facility.

I had a pleasant and efficient visit. The staff was knowledgeable and friendly. The gentleman that drew my blood was gently. I was out of there in 10 mins. read more

Had a drug screen appointment for 3:45pm, showed up at 3:40pm, checked in. They have a wait in your car option and they'll text when the technician is ready. Well apparently the "system is broken" never got a text. Walked in at 4:00pm to check if everything was ok and they said they're closed. I showed them all my info, appointment and check-in and they told me to get lost. I'm pissed. Don't ever use this place. read more

It is an OK place. Gets the job done. I went for an employee wellness check. The office is kind of run-down, which seems consistent with that area in general. The restroom is fairly dismal but clean. The toilet tank was taped shut to the toilet with lots of ugly duct tape. Nobody greets you when you enter. You read a sign that tells you to sign in on the iPad, and then you sit and wait for them to call your name. It only took a few minutes for them to call my name. After that, it was all good. The woman who took my height/weight/waist size and blood was friendly. All done! read more

Arrived at 8 am at LabCorp and had to wait over 15 min just to sign in as only 1 out of 3 check-in computers were working. Sadly, most of the elderly had no idea had to sign in and scan their documents. The waiting room was full and there was no spot to sit. Was there with my elderly aunt getting her bloodwork drawn after a recent hospital discharge (ICU) for Diabetic ketoacidosis. Having had to fast since 6 pm the night before her blood sugar was 38 and dangerously low. The staff was curt and rude when asked if she could be seen soon or if we would have to leave as she was faint, sweaty, and shaky. The receptionist told me there was nothing she could do, and the wait was at a minimum of an hour. Her tone was rude and dismissive not only to me but to most of the people in the waiting room. On top of taking the morning off from work to take my aunt, we had to leave after 1/2 hour in fear she would go into a diabetic danger zone. There needs to be a better system in place in situations like this! Increase your staff, get your computer systems working, and more importantly train your staff on compassion and common courtesy in dealing with the elderly and their specific needs. Our experience in your facility was substandard at best and the waiting room & bathroom were in need of a good cleaning. read more

This place is downright terrible. The staff is rude, I'm amazed at the lack of customer service. Appointments mean nothing, you still will have to wait over an hour. I did not have a choice on the location, but if you do, find somewhere else!!! read more

Very fast service! The two guys working the day I went had the best costumer service,very polite, and helpful! I normally don't write reviews but I wanted others to know that this is a good place to come for regular lab work and such. read more

Do NOT come here. Absolute worst experience I have ever had at any healthcare-related business. The employees were incredibly impolite and the company, LabCorp itself is inconsistent and not dependable whatsoever. I had scheduled an appointment for employment with this location and was turned down when I arrived because they simply weren't accepting any more patients, even though I scheduled my appointment more than a week in advance. I would recommend using your primary care provider or absolutely anything else before coming here. read more

This facility is filthy. The service is terrible. They are unproffesional. They errored a sample of mine that cost me two days of my time. They are clueless about the process. Lab Corp. may be respectable on a whole but be careful going to this location. Be informed before you go in so you won't have your time completely wasted. read more

Pretty disappointing experience. When all the clients in the waiting area are looking each other, shaking their heads in dismay, it's not good. Lady at desk was borderline rude and did not make any of us feel welcome. Their method of checking people in was completely inefficient. She would call people up, 2 or 3 times, asking for little bits of info at a time. Not at all impressed. Bathroom was dirty, office area run down. Will not be going back! read more

I'm a nurse, and have had my share of drug tests. When you are forced to have a urine drug screen or you can't start a job, you go where you need to go and do what you need to do so you can work. With that being said, the place is dingy and could use a nice clean up, understaffed, rude staff, and extremely crowded with long wait times....I would never willingly go here, but like I said I had no choice. First of all, they have regular hours, and then they have certain hours for drug screen. Check the hours before you go. Second, we waited over an hour and had gotten there only 20 minutes after they opened. I would recommend getting there before they open, wait in your car, and stampede the door once they unlock it. Third, please come ready to pee! They have a water machine if you need it, but it just puts things behind. If I could pick out one thing that I really didn't enjoy about my experience is the fact that there's no privacy. The sign in window has no glass for sound privacy, and the opening is so large that you can see behind the door. You can hear anything that a patient says to the workers and vice versa, as they stand right behind the door that leads to the back and loudly tell you the instructions on how to pee, and you even have the joy of seeing each patient carry their pee cup to the worker and set it down on the counter. Legit no privacy. There's only two workers that we saw. One was doing drug tests the whole time, and the other was going back and forth between clerical work and performing drug tests. They were busy, and they were rude. I just feel like they were unapproachable, and if anyone has heard of the word HIPPA, it may be an issue at this place. Go there, give them your urine sample, and never go back! read more

Slow doesn't really describe this place, snails would find this pace lagging. I needed a pre employment drug screen. After signing in and sitting here for a half hour I am told that drug tests don't start until one o'clock (it's 10:30 A.M.). I see three signs that say they end at three. But not a single one stating that they don't start until one. I have only seen one employee so far, and the waiting room is full. The one employee doesn't exactly give off a warm feeling when asked questions either. I waited about another forty five minutes for them to squeeze me in. Which I was glad that I didn't have to make a second trip, but sitting in a waiting room having to pee for over an hour isn't exactly my idea of a great time. It takes me all of five minutes to fill out the paper work, piss in a cup, and find out that I'm not high. By then I had met the second employee and he didn't seem any friendlier then the first one. I assume that part of the reason the staff is surly is that they appear to be over booked and understaffed. I would assume the corp that runs this place gets ninety percent of its business from from people who can't (for whatever reason.) go someplace else. So they are packed in and rushed through. I also got to see and old man throw a fit at the receptionist. She didn't even bat an eye, so I would guess she is used to people shouting at her. read more

At a critical time in healthcare, where there is emphasis on a high level of quality, safety, reduced costs, LabCorp has a total disregard for any of these issues. Needless to state that their customer service is poor. Even their Regional Manager for the Jefferson City area who has contacted has not had the courtesy to respond in spite of repeated requests. read more

Wow, this place is horrible. Everything looks really dingy, old and ghetto (the opposite of what a medical office should be like) and the customer service is horrible. I walked in and there were three people sitting in the receptionist area, yet only one of them rudely greeted me. The other two just continued on their conversation like I didn't exist. I gave them my lab order and I was told to come inside. Surprisingly, the women who talked to me and took my order also drew my blood. I walked out and the other two were still sitting there talking. I can't help but wonder what they do there..... read more

Ok so I didn't have a horrible experience like a lot of other people. I checked in, had my paperwork in hand and then killed time on my iPhone. About 10 min later I got taken to the back and blood drawn. I got there about 8:30am and it wasn't super busy. Were a few people waiting, but not sure what for!? I would say for a food sensitivity test or something simple it is a breeze.. For a drug test idk? read more

Don't bother using this location. Incompetent staff and lack of staff. Showed up for my scheduled appointment time to do fingerprinting for my Employer. The one guy working, claimed I was not on the schedule, even though I confirmed with my employer I was. Had my confirmation and reference number. There was only one guy working and I was told he did not have the log in to perform my fingerprinting. The employee with the login to do it had not shown up to work yet! Unprofessional, unreliable. read more

Had to drop in here to get a drug screening (urine test) for a job I'm hoping to get. I dropped in at 11am. The receptionist, without even looking up, casually flip a clipboard in front of me and told me to sign in, and then looking up and seeing my paperwork snags the clipboard out of my hands and growls 'We don't do drug testing before 1pm.' Okay. I go out to my truck, go over my paperwork, and no where does it say that I had to wait until 1pm. *shrugs* I go to lunch with my sweetie, then wander back in to the place at 2pm. As I walk in, I look at all the signs posted everywhere and I don't see anything saying drug tests after 1pm. I sign in... a few minutes later I get called back for my test, and then its done. No real drama, but no real customer service either. And according to my soon to be new employer - they've never been told previous that tests weren't done until 1pm. Guess its a new policy, one they could have posted. read more

Small, crowded, zero customer service. Went to Labcorp for routine blood test as part of my annual physical. My primary care physician had faxed in my lab request and followed to verify it was received. I show up the next morning and no request. What's worse, when I arrived the girl working the counter rudely told me to "wait a few minutes" while she checked. her attitude conveyed that I was interrupting something else very important she had to attend to. I called my doctor's office and they said they'd verify the fax number and send another request. later in the day they called back saying Labcorp wouldn't answer their phone - it just rang and rang. Eventually i gave up and went to a more professional lab and paid teh out of pocket expense rather than deal with this outfit. Labcorp strikes me as one of those companies that's geared towards delivering service to people with no other option (i.e. Medicare/Medicaid, etc). They act as if their "customers" have no other option and provide a "service" to match. read more

Went to sign up for covid antibody testing (I'm located in a metropolitan area - 3 million +). After registering and after they charge you $10 when I go to make an appointment, find out the antibody test is only at 1 location in the metropolitan area and the soonest available appointment was more than 6 weeks out. Of course the $10 they charge you is not refundable. Called customer service and was told I should know where the LabCorp locations are (there are multiple locations, however, only 1 does the antibody testing). read more

My complaint is totally financial. My service center does well. Although the facility is dated. I'm a disabled patient. They did tests for me they do from time to time. When my bill came I fell over. The rate they charged me since my Insurance denied it, is totally USURIOUS! In analyzing my whole list of blood tests, they paid and didn't pay, statement from Insurance. I found their pricing policy is always in a range %393-%625 over what Insurance pays. This is totally uncalled for. But I guess the only way to get help, to sue them. Because they wouldn't admit to Price Gouging. read more

I personally had a great experience at this location for labcorp. Everyone that worked there that I talked to or dealt with was very pleasant and friendly. I made an appt prior to going and walked right in and was seen five minutes later. read more

I was a walk-in for this LabCorp office and could not be more impressed with the staff. Heather, who was working at the front desk, went above and beyond to help me get my paperwork taken care of so I could get in and out quickly. Roseanne, who was working in the back, could not have been more professional. All in all, I was in and out in less than 10 minutes, a small miracle in that Heather had to find my lab orders and get me registered as well. I would highly recommend this location to anyone needing lab work. Great professional staff, clean office and efficient processing. read more

I would like to update my review by saying this, my insurance changed providers. They used to make me go to labcorp, now they make me go to Quest. OMG going to Quest is like going to heaven. They are pleasant, quick, and they got the vein the first time. Ask your insurance if you can go to Quest instead. read more

Staff was rude, there was only 2 workers when I went. There was me and 2 other ladies waiting and it took 45 mins. The 2 workers carried on a conversation about their burping contest and who won... Instead of attending other people. If I didn't have to come here for a pre employment drug screen I wouldn't.. Horrible experience! read more

If I could give this place zero stars, I would. Rudest staff I've ever encountered and dirty, broken down, facilities. I honestly felt like I was gonna contract some kind of illness while waiting the 45 minutes for my blood tests. If your doctor or employer sends you here, I suggest you to request another location. TRUST ME. read more

I made an appointment online to have lab work and drug screen done. Well, the website allowed me to make an appointment at a closed facility! So I proceed to drive to a different facility as the paper on the door stated. This second facility says they will not take appointments from that facility, ok well then don't let patients make appointments for the closed facility and tell them to come here! It is now an hour and a half to two hour wait! There's a reason people make appointments & update your website!! read more

These are some of the rudest people I've come across in a long time. I am so sorry I came in at the end of your day, I was just doing what I was told. The staff was just sitting behind the desk looking at apartments online and complaining about how expensive they are. Apparently, I interrupted their personal time. I was there at 345, and gone by 355, so I didn't make you stay longer than your 8-4 day. I know people will still use Lab Corp because there aren't a ton of choices, but I won't go there again. Terrible business, dirty lab. Hopefully my blood draws don't get contaminated. Ugh. read more

My doc ordered every blood test under the sun, so it was off to Labcorp for me. I was extremely anxious, as I normally pass out when my blood is drawn.. And after I read the reviews on this place I was really starting to freak out. I was pleasantly surprised, though maybe it's because my expectations were so low. Sure, the staff was goofing around with each other... But you gotta keep your spirits up somehow in a place like that! It was not the most welcoming office I've ever set foot in, but it was clean. The woman who drew my blood was super nice and gentle with me, and made sure I was feeling okay. She was making jokes and distracting me which I thought was very sweet. All in all, it was good visit . read more

Rude! You get further in life, especially in customer service, if you are nice to people! This place obviously doesn't care about patients. I understand customers are not always right, but don't belittle them. Inform them and have some empathy. An official complaint has been made about their customer service, hopefully it gets addressed but not expecting much. read more

Horrible horrible automated system. You cant even talk to an actual person at the place. I was told by customer service the reason they don't have a direct line is to better serve the patients at the clinic. seriously?!Their website wont even inform patients of holiday hours. Extremely confusing, frustrating and I haven't even gone in for my appointment yet. read more

I went to get blood drawn for a test. A day later was called to be told that the specimen wasn't good. Apparently they didn't know they had to "spin and refrigerate " my sample because the "server was down and the computer tells" them "what to do". Seriously!!!!????? If you don't know what the H**L you're SUPPOSED to be doing without a thrice damned computer ---- SHUT DOWN! CLOSE UP! PUT A D**N SIGN SAYING YOU ARE NOT QUALIFIED TO DO ANYTHING WITHOUT THE COMPUTER TELLING YOU WHAT TO DO! Now, I have to go somewhere else to get blood drawn AGAIN because these people are incompetent. You couldn't look it up in a, God forbid, BOOK???????? I'd give them ZERO stars but that's not an option. read more