Go and get blood work all the time at this facility. Everyone is always so nice. The lab workers…read moretreat me like family. Only place I get my bloodwork. Shirlene Talamo

I have had great experiences here. I usually sit in my car for about 5 to 10 minutes and then get…read morecalled in and within 5 more minutes I'm done with my lab work. In my opinion, they are very friendly and professional and amazingly good.

It needs to be stated on website or door that they do not take walk ins, I went to kiosk, put in…read moreall my info, waited 15 minutes for someone to come out I tell me they do not take walk ins, next appointment was 11:00, it was 7:40, I had fasted and I do not do well with that. Please let public know that walk-in are not welcome

I have been Here several times over last 2 years and they always lose your orders. I went Feb28 and…read moreno orders again. I called my dr from there they sent again. I was told they did not receive. I went my dr visit and saw two fax pages saying received ok. The customer service is terrible. They one good person there and she can't carry the entire office by herself. I BEEN THETE MYLAST TIME, if you're smart you'll go some other place.

Lab tests without medical office intervention, welcome to the 21st century! I have used Directlabs…read morefor blood tests (cholesterol, glucose, etc.), as well as other lab tests for about 5 years now. Your tests are always at the directlabs.com portal, whether you change medical insurances, have no medical insurance for a period of time, or any other reason. Too many times, your work changes medical insurance carriers, or you yourself change medical insurance carriers, and all of your online lab tests from the past are no longer available. Too many times, a doctor has you come in just to write test orders, then reschedules you for another visit just to "read" your results, what a joke! There's nothing to understanding test results, there are high and low ranges with each result, and you can get further information on the internet, like webmd.com Directlabs currently uses Quest Diagnostics, a major lab testing facility, just like anyone else. They have a staff doctor which reviews results, and if necessary, will attach a warning-type message to your portal. I would rather pay out of pocket online for routine lab tests, and send the results to my doctor, me being in control of the tests ordered, as well as the results. If my doctor loses the results, I can go to the directlabs portal, print another one, and resend it. Directlabs unlocks the black box of lab testing, and removes the veil of mystery that some doctors wrap lab tests in to the patient. A+++ Directlabs

Since it is so very rare to experience prompt, knowledgable AND courteous service in the medical…read moreindustry, DirectLabs more than deserves a favorable review. The medical world needs to model themselves off of this company. Thank you !

They only take appointments and no walk-ins, so you would think they would mostly be on time. That…read moreis not the case. I usually have to wait. When I look at the screen telling you who is checked-in, there are people who get there an hour or more before their appointment, and they are taken early. That means that others who are there on time have to wait! The last person who drew my blood hurt me pretty bad as she did not get in on the first stick and was wiggling the needle around trying to make it work. Had a huge bruise.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

It's always a pleasure to see my friend, Ala!…read more As always, she was gracious and kind...and gentle with the needle. Clean and well laid out, I highly recommend this lab for all your testing needs. Parking is still wonky, but you got this. ;)

Carissa is the bomb! Excellent customer service and communication. Very friendly, caring and…read moreprofessional. Highly recommend!

If i could give no stars i would! This is Hands down one of the rudest clinics I've been too. The…read moreLady at the front desk wasn't helpful and had an attitude the owner didn't seem to care much either. Idk what happened to customer service these days but I'd recommend you go to any other one of the their establishments but the one in Covington.

I love how clean and protocol it was in the driveway so I knew it was going to be on top when we…read morewalked in . We noticed how bright and clean from the walls to the floors even the baseboards and yes we noticed that especially me I have ocd to germs before cov19 it's up higher since . The lady who done my dad and brother was running that place great by herself and ever though she was getting more people she did not panic she handled it with grace and handle each of us with the same quality professional attention and attitude.. knowledgeable in her skills thank you lord Jesus Christ for her and them near and far please keep us all in your arms and our soul in your book of life according to your will lord Jesus Christ..

The best quest in the area! They are patient and friendly and overall very pleasant experience…read moreevery time!

They list on the website & foot they open at 7:30 on Saturday. That is not true these people are…read morenot reliable and they handle your blood, WOW

The only good thing about this business is the one and only employee. She runs the front desk,…read moresearches for lab requests by computer and is the Phlebotomist on staff. She is efficient, pleasant and professional in all ways. We went there two days in a row (with and without appointment) and waited an hour and a half each time along with at least eight other people. There is no bathroom in the waiting room; the bathroom is in the inner office and it is locked to the public. There is only one patient room - my granddaughter had a medical emergency after having 10 vials of blood drawn and had to lie down on the bed for about 1/2 an hour. Meanwhile the Phlebotomist was helpful and efficient and caring even though she had a roomful of people who were impatient and some were downright rude and obnoxious. This business is poorly managed and severely unfair to their employees and any patient who has to go there for insurance purposes.

Wait time...you'll be waiting over an hour if you come in first thing in the morning while fasting…read moretodo bloodwork.

I had a great experience with DIS. I was very nervous. I asked if I could come by and view the open…read moreMRI machine. They were very accommodating. I had the MRI today and they were outstanding and made sure I was comfortable. I highly recommend them!

For my first MRI at another place, I couldn't even go through with it. I had a very long wait and…read moreit was so nerve wracking, I ended up having a panic attack. I heard that DIS had an open MRI, so I was willing to give them a chance. When I got there, I arrived a little early and they went ahead and got started. The whole time they were all about making me feel comfortable. They gave me headphones and let me pick the music. The technician constantly asked if I was okay and would let know what was about to happen and what to expect. He constantly reassured me the whole time. My husband was allowed in the room with me as well. My mom had previously gone here for a different MRI and said she would recommend it to everyone. They quickly gave me a disc with my images on it and sent reports to my doctor for follow up.

made appointment for early morning. Scheduler set me for ultrasound followed by MRI. arrived at 745…read moream for 800am appt. I was first to arrive, told not to sign in by receptionist and proceeded to fill papers out and present payment. A little past 8am started ultrasound, took less than 20 minutes. I waited for MRI, watched people come and go while waiting to be called. After an hour I asked receptionist when I would be called. She told me I was next. Not so, they called someone else. Then the next person called I thought was me but after walking to the tech noticed I wasn't the patient she called. She told me the Ultrasound didn't transfer the paperwork and that was why I hadn't been called. I was escorted to another waiting area and another tech arrived. She told me that I my MRI was for 930am and that they tried to call me. I told her they couldn't call me phone were shut off at their request in the waiting room. I told her that wasn't what I understood when appt. was made. Why would anyone get up at 600 am for a 930appt. shortly after I received the MRI. ( explanations . 1. other dept failed to transfer papers. 2. you're next up 3. appt 8:00am following ultrasound 4. appt. was for 9:30 5. Tried to call you. not in call history. They screwed up and it just got worse. I will report to my doctor and friends. Never go to DIS they are lacking.

Never called back to schedule after 1 thing or another. …read more Indicated needed a order faxed not walk in with thwn got order faxed then indicated wring type of Imaging a description was not complete then indicated they would contact doctor to schedule never called us back.