It needs to be stated on website or door that they do not take walk ins, I went to kiosk, put in…read moreall my info, waited 15 minutes for someone to come out I tell me they do not take walk ins, next appointment was 11:00, it was 7:40, I had fasted and I do not do well with that. Please let public know that walk-in are not welcome

I have been Here several times over last 2 years and they always lose your orders. I went Feb28 and…read moreno orders again. I called my dr from there they sent again. I was told they did not receive. I went my dr visit and saw two fax pages saying received ok. The customer service is terrible. They one good person there and she can't carry the entire office by herself. I BEEN THETE MYLAST TIME, if you're smart you'll go some other place.

The best quest in the area! They are patient and friendly and overall very pleasant experience…read moreevery time!

I "tried" to get a lab test today at the Mandeville location. I should back up to say that about an…read morehour before i "tried", I realized I would have time to go get my lab test done, so I checked the website to see if there was an appointment available today. There was, but not until much later this afternoon. I decided I would go as a walk-in; something I have done on many occasions without any issue and usually not a long wait. When I arrived at said location, I checked in with the iPad kiosk as per usual. I was asked if I had an appointment, which, as previously explained, I didn't. . I was again offered the same appointment which I had previously declined as it was almost an hour later. Then the iPad kiosk asked me if I would like to be put on the waiting list as a walk-in. I replied that "yes I would". To which the iPad responded that I "may have to wait 30 to 60 minutes" to get seen. At this point, I looked around the waiting room, which was completely empty. I checked the tv screen, which had the list of appointments waiting and saw that it was blank - no one was waiting. So I said "yes I do want to wait. I'm going to take my chances." A few minutes later, a woman peeked her head out the door to very brusquely inform me that I was required to make an appointment. When I attempted to question this, given that there was nothing about this new policy on the website nor did the unhelpful kiosk mention that walk-ins were no longer an option. She cut me off before I could barely begin speaking to reiterate that 1. An appointment is most definitely required and 2. Walk ins are most definitely no longer happening. I was shocked. Both by this new policy, but also by the absolute lack of care or consideration in the delivery method l by this person. I could understand if there was a waiting room filled with people and a line of names on the TV screen, indicating that they were harried and had way more work than they could possibly handle at the moment. But that was absolutely not the situation. They had one gentleman who came out of the back while this was going on. One patient. And who knows how many phlebotomist/lab techs behind that door?! So I left and called the corporate number to find out what in tarnation is happening. Is this actually a new policy? If so, why doesn't the website mention it? Why does the sign-in kiosk still give the option to be a walk-in? The person on the other end of the line made some apologetic noises to begin with. She insisted that this is a new policy, which had gone into effect at almost all locations. It is to alleviate the huge backlog of patients needing lab work. Patients who would sit in the waiting room for hours on end and never be seen. What patients? Where? When I explained to her that in all my years of going to Quest - at many different locations - I have never once spent more than maybe half an hour waiting to be seen and that was only because I was a walk-in. She vehemently denied that that was a possibility. She said that I was greatly fortunate that that was my experience because in the vast majority of locations, all patients, even those with appointments, have to wait very long times to be seen. And those without appointments, as she previously said, wait for hours on end, and some don't even get to be seen that day. Again, this has never been my experience. Far from it. Anytime I've gone to Quest, whether with an appointment or as a walk-in, there have maybe been two or three people at most in the waiting room. And as I've said the most I've ever waited is maybe a half an hour. She didn't want to hear that. It didn't work with her narrative. so she was really anxious to get me off the phone. So I relieved her and said as much. So here we are. Somebody's not telling the truth. But only one of us has evidence.

Never called back to schedule after 1 thing or another. …read more Indicated needed a order faxed not walk in with thwn got order faxed then indicated wring type of Imaging a description was not complete then indicated they would contact doctor to schedule never called us back.

I had a Coronary Calcium score done there twice. The first time was 3 years ago and then again this…read morepast week. The staff were very friendly and efficient. I did not have an appointment scheduled, but they fit me in within 10 minutes of arriving there. I would definitely recommend this location of DIS.

I was greeted by Bianca,She went out her way to help me get my order.She provided exceptional…read moreservice,very caring and compassionate.She was very courteous,kind, and mannerable!!

Best blood draw experience! Shannan was amazing. I always have trouble with blood draws due to…read moresmall rolling veins. Usually get stuck 5-6 times. Shannan was able to find a good vein on the first try and had no problems getting the blood needed for many vials. I checked in 10 minutes before my appointment time and was taken within 5 minutes. Highly recommend.

Lab tests without medical office intervention, welcome to the 21st century! I have used Directlabs…read morefor blood tests (cholesterol, glucose, etc.), as well as other lab tests for about 5 years now. Your tests are always at the directlabs.com portal, whether you change medical insurances, have no medical insurance for a period of time, or any other reason. Too many times, your work changes medical insurance carriers, or you yourself change medical insurance carriers, and all of your online lab tests from the past are no longer available. Too many times, a doctor has you come in just to write test orders, then reschedules you for another visit just to "read" your results, what a joke! There's nothing to understanding test results, there are high and low ranges with each result, and you can get further information on the internet, like webmd.com Directlabs currently uses Quest Diagnostics, a major lab testing facility, just like anyone else. They have a staff doctor which reviews results, and if necessary, will attach a warning-type message to your portal. I would rather pay out of pocket online for routine lab tests, and send the results to my doctor, me being in control of the tests ordered, as well as the results. If my doctor loses the results, I can go to the directlabs portal, print another one, and resend it. Directlabs unlocks the black box of lab testing, and removes the veil of mystery that some doctors wrap lab tests in to the patient. A+++ Directlabs

Since it is so very rare to experience prompt, knowledgable AND courteous service in the medical…read moreindustry, DirectLabs more than deserves a favorable review. The medical world needs to model themselves off of this company. Thank you !

The only good thing about this business is the one and only employee. She runs the front desk,…read moresearches for lab requests by computer and is the Phlebotomist on staff. She is efficient, pleasant and professional in all ways. We went there two days in a row (with and without appointment) and waited an hour and a half each time along with at least eight other people. There is no bathroom in the waiting room; the bathroom is in the inner office and it is locked to the public. There is only one patient room - my granddaughter had a medical emergency after having 10 vials of blood drawn and had to lie down on the bed for about 1/2 an hour. Meanwhile the Phlebotomist was helpful and efficient and caring even though she had a roomful of people who were impatient and some were downright rude and obnoxious. This business is poorly managed and severely unfair to their employees and any patient who has to go there for insurance purposes.

Wait time...you'll be waiting over an hour if you come in first thing in the morning while fasting…read moretodo bloodwork.

I had a great experience with DIS. I was very nervous. I asked if I could come by and view the open…read moreMRI machine. They were very accommodating. I had the MRI today and they were outstanding and made sure I was comfortable. I highly recommend them!

For my first MRI at another place, I couldn't even go through with it. I had a very long wait and…read moreit was so nerve wracking, I ended up having a panic attack. I heard that DIS had an open MRI, so I was willing to give them a chance. When I got there, I arrived a little early and they went ahead and got started. The whole time they were all about making me feel comfortable. They gave me headphones and let me pick the music. The technician constantly asked if I was okay and would let know what was about to happen and what to expect. He constantly reassured me the whole time. My husband was allowed in the room with me as well. My mom had previously gone here for a different MRI and said she would recommend it to everyone. They quickly gave me a disc with my images on it and sent reports to my doctor for follow up.