Lab tests without medical office intervention, welcome to the 21st century! I have used Directlabs…read morefor blood tests (cholesterol, glucose, etc.), as well as other lab tests for about 5 years now. Your tests are always at the directlabs.com portal, whether you change medical insurances, have no medical insurance for a period of time, or any other reason. Too many times, your work changes medical insurance carriers, or you yourself change medical insurance carriers, and all of your online lab tests from the past are no longer available. Too many times, a doctor has you come in just to write test orders, then reschedules you for another visit just to "read" your results, what a joke! There's nothing to understanding test results, there are high and low ranges with each result, and you can get further information on the internet, like webmd.com Directlabs currently uses Quest Diagnostics, a major lab testing facility, just like anyone else. They have a staff doctor which reviews results, and if necessary, will attach a warning-type message to your portal. I would rather pay out of pocket online for routine lab tests, and send the results to my doctor, me being in control of the tests ordered, as well as the results. If my doctor loses the results, I can go to the directlabs portal, print another one, and resend it. Directlabs unlocks the black box of lab testing, and removes the veil of mystery that some doctors wrap lab tests in to the patient. A+++ Directlabs

Since it is so very rare to experience prompt, knowledgable AND courteous service in the medical…read moreindustry, DirectLabs more than deserves a favorable review. The medical world needs to model themselves off of this company. Thank you !

The best quest in the area! They are patient and friendly and overall very pleasant experience…read moreevery time!

I "tried" to get a lab test today at the Mandeville location. I should back up to say that about an…read morehour before i "tried", I realized I would have time to go get my lab test done, so I checked the website to see if there was an appointment available today. There was, but not until much later this afternoon. I decided I would go as a walk-in; something I have done on many occasions without any issue and usually not a long wait. When I arrived at said location, I checked in with the iPad kiosk as per usual. I was asked if I had an appointment, which, as previously explained, I didn't. . I was again offered the same appointment which I had previously declined as it was almost an hour later. Then the iPad kiosk asked me if I would like to be put on the waiting list as a walk-in. I replied that "yes I would". To which the iPad responded that I "may have to wait 30 to 60 minutes" to get seen. At this point, I looked around the waiting room, which was completely empty. I checked the tv screen, which had the list of appointments waiting and saw that it was blank - no one was waiting. So I said "yes I do want to wait. I'm going to take my chances." A few minutes later, a woman peeked her head out the door to very brusquely inform me that I was required to make an appointment. When I attempted to question this, given that there was nothing about this new policy on the website nor did the unhelpful kiosk mention that walk-ins were no longer an option. She cut me off before I could barely begin speaking to reiterate that 1. An appointment is most definitely required and 2. Walk ins are most definitely no longer happening. I was shocked. Both by this new policy, but also by the absolute lack of care or consideration in the delivery method l by this person. I could understand if there was a waiting room filled with people and a line of names on the TV screen, indicating that they were harried and had way more work than they could possibly handle at the moment. But that was absolutely not the situation. They had one gentleman who came out of the back while this was going on. One patient. And who knows how many phlebotomist/lab techs behind that door?! So I left and called the corporate number to find out what in tarnation is happening. Is this actually a new policy? If so, why doesn't the website mention it? Why does the sign-in kiosk still give the option to be a walk-in? The person on the other end of the line made some apologetic noises to begin with. She insisted that this is a new policy, which had gone into effect at almost all locations. It is to alleviate the huge backlog of patients needing lab work. Patients who would sit in the waiting room for hours on end and never be seen. What patients? Where? When I explained to her that in all my years of going to Quest - at many different locations - I have never once spent more than maybe half an hour waiting to be seen and that was only because I was a walk-in. She vehemently denied that that was a possibility. She said that I was greatly fortunate that that was my experience because in the vast majority of locations, all patients, even those with appointments, have to wait very long times to be seen. And those without appointments, as she previously said, wait for hours on end, and some don't even get to be seen that day. Again, this has never been my experience. Far from it. Anytime I've gone to Quest, whether with an appointment or as a walk-in, there have maybe been two or three people at most in the waiting room. And as I've said the most I've ever waited is maybe a half an hour. She didn't want to hear that. It didn't work with her narrative. so she was really anxious to get me off the phone. So I relieved her and said as much. So here we are. Somebody's not telling the truth. But only one of us has evidence.

If i could give no stars i would! This is Hands down one of the rudest clinics I've been too. The…read moreLady at the front desk wasn't helpful and had an attitude the owner didn't seem to care much either. Idk what happened to customer service these days but I'd recommend you go to any other one of the their establishments but the one in Covington.

I love how clean and protocol it was in the driveway so I knew it was going to be on top when we…read morewalked in . We noticed how bright and clean from the walls to the floors even the baseboards and yes we noticed that especially me I have ocd to germs before cov19 it's up higher since . The lady who done my dad and brother was running that place great by herself and ever though she was getting more people she did not panic she handled it with grace and handle each of us with the same quality professional attention and attitude.. knowledgeable in her skills thank you lord Jesus Christ for her and them near and far please keep us all in your arms and our soul in your book of life according to your will lord Jesus Christ..

It needs to be stated on website or door that they do not take walk ins, I went to kiosk, put in…read moreall my info, waited 15 minutes for someone to come out I tell me they do not take walk ins, next appointment was 11:00, it was 7:40, I had fasted and I do not do well with that. Please let public know that walk-in are not welcome

I have been Here several times over last 2 years and they always lose your orders. I went Feb28 and…read moreno orders again. I called my dr from there they sent again. I was told they did not receive. I went my dr visit and saw two fax pages saying received ok. The customer service is terrible. They one good person there and she can't carry the entire office by herself. I BEEN THETE MYLAST TIME, if you're smart you'll go some other place.

I made a new friend!…read more Ala is such a gracious and wonderful person; I love my new friend already! The parking is kind of wonky - it's a strip outlet, but it's across from the Walmart, so it's super simple to pick a spot there and walk on over. I've been in twice while Ala was working, and she has been perfect - friendly, gracious, gentle, and very reassuring. I'll be back again after the new year for another test or two; this is a great way to keep an eye on this old body while enjoying the company of such terrific staff.

Sierra is there for any of the over 8,000 tests you might need. Most cheaper and more efficient…read morethan other health care providers.