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Direct Laboratory Services

5.0 (2 reviews)
Open • 7:00 am - 5:00 pm

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Quest Diagnostics

Quest Diagnostics

(22 reviews)

The best quest in the area! They are patient and friendly and overall very pleasant experience…read moreevery time!

I "tried" to get a lab test today at the Mandeville location. I should back up to say that about an…read morehour before i "tried", I realized I would have time to go get my lab test done, so I checked the website to see if there was an appointment available today. There was, but not until much later this afternoon. I decided I would go as a walk-in; something I have done on many occasions without any issue and usually not a long wait. When I arrived at said location, I checked in with the iPad kiosk as per usual. I was asked if I had an appointment, which, as previously explained, I didn't. . I was again offered the same appointment which I had previously declined as it was almost an hour later. Then the iPad kiosk asked me if I would like to be put on the waiting list as a walk-in. I replied that "yes I would". To which the iPad responded that I "may have to wait 30 to 60 minutes" to get seen. At this point, I looked around the waiting room, which was completely empty. I checked the tv screen, which had the list of appointments waiting and saw that it was blank - no one was waiting. So I said "yes I do want to wait. I'm going to take my chances." A few minutes later, a woman peeked her head out the door to very brusquely inform me that I was required to make an appointment. When I attempted to question this, given that there was nothing about this new policy on the website nor did the unhelpful kiosk mention that walk-ins were no longer an option. She cut me off before I could barely begin speaking to reiterate that 1. An appointment is most definitely required and 2. Walk ins are most definitely no longer happening. I was shocked. Both by this new policy, but also by the absolute lack of care or consideration in the delivery method l by this person. I could understand if there was a waiting room filled with people and a line of names on the TV screen, indicating that they were harried and had way more work than they could possibly handle at the moment. But that was absolutely not the situation. They had one gentleman who came out of the back while this was going on. One patient. And who knows how many phlebotomist/lab techs behind that door?! So I left and called the corporate number to find out what in tarnation is happening. Is this actually a new policy? If so, why doesn't the website mention it? Why does the sign-in kiosk still give the option to be a walk-in? The person on the other end of the line made some apologetic noises to begin with. She insisted that this is a new policy, which had gone into effect at almost all locations. It is to alleviate the huge backlog of patients needing lab work. Patients who would sit in the waiting room for hours on end and never be seen. What patients? Where? When I explained to her that in all my years of going to Quest - at many different locations - I have never once spent more than maybe half an hour waiting to be seen and that was only because I was a walk-in. She vehemently denied that that was a possibility. She said that I was greatly fortunate that that was my experience because in the vast majority of locations, all patients, even those with appointments, have to wait very long times to be seen. And those without appointments, as she previously said, wait for hours on end, and some don't even get to be seen that day. Again, this has never been my experience. Far from it. Anytime I've gone to Quest, whether with an appointment or as a walk-in, there have maybe been two or three people at most in the waiting room. And as I've said the most I've ever waited is maybe a half an hour. She didn't want to hear that. It didn't work with her narrative. so she was really anxious to get me off the phone. So I relieved her and said as much. So here we are. Somebody's not telling the truth. But only one of us has evidence.

Direct Laboratory Services - laboratorytesting - Updated May 2026

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