I had an outpatient surgery today at Lakeview. My nurse Mia was amazing. She took really good care…read moreof me. I would recommend her taking care of you or a family member after surgery

Upon the endoscopy team coming to get my brother from the ER for his procedure, we were informed…read morehe'd be returned to his room after waking. We left the room to get lunch, and provided the nurses station with my mother's number to contact us when he returned. After no call for an hour, we decided to return to check on the status of things and Kayla, a nurse in the ER on day shift informed us as she was coming out of the door that we weren't aloud back, with no explanation as to why. This came as a surprise because she was the nurse in charge of my brother's care when we left. When seeing me she didn't even inform me of the floor my brother was transferred to. Rich, the charge nurse for day shift in the ER, answered when I used the phone that is in the waiting room to connect with staff. I began to explained that we left a few snacks and a beverage in the room because we'd been informed we'd be able to return. On the second sentence I stated "We also left" and he interrupted my sentence stating "The information given to you about your brother returning was incorrect and that it isn't my fault. The food was thrown away because we needed the room. You should've taken it with you if you wanted it. I have patients to tend to so I won't repeat myself. You need to leave". He immediately hung up the phone after this instead of using that phone call to actively listen, hold his team accountable for giving incorrect information, and inform me of what floor my brother was transfers to. I called again, not to cause trouble, but to simple ask if our clothing, shoes and a charger that were left in the room were thrown away as well because I didn't get the chance to on the first call. This call was ignored by the nursing staff. Security was sent out instead to escort us out and they did not have our clothes, shoes or charger in hand. So we explained the situation to them. After a few minutes of speaking with security, they went to the back and returned with a belongings bag that contained our belongings. Instead of apologizing for his actions when the belongings were returned to us by the security guard, he still did NOTHING to rectify his behavior. If Rich actively listened rather than dismissing us, the confusion could have been solved and he would've recognized immediately that we were simply requesting what wasn't thrown away in the room. We were calm, which didn't seem to matter to Rich because he still treated us as if we were belligerent. We understand the ER can be stressful for employees but this was no way to handle a very sick patients' family who is already in distress and remaining calm when the issue that was caused was due to incorrect information provided by their team. I am the one who recommended brother visit Lakeview for my his symptoms because I believe they do a thorough job. However, after today's experience of a lack of empathy, integrity and effective communication from the ER staff our minds have been forever changed when it comes to this ER.

DON'T GO THERE! The ugly short dark brown haired woman at the front desk on April 7, 2026 around…read more10:30 or 11:30 was so cold hearted. She ask my name so I told her. I freely gave her my drivers license so she would get my address and everthing correct. My whole name was on my Louisiana Drivers license but the one in the computer was just my first and last name. She ask me if I had a name change or what? She laughed at me for saying I didnt change my name and if you look closley you would see my whole name signed on the bottom of my license. She laughed at me again. I was burning up with fever and feeling really ill but she did not care at all. She laughed at me one more time when I said to her (Do you think this is funny?) I felt humilited at that point and said give me my drivers licence back. I started crying as I exited the door. All she did was laugh on my way out. As someone in need of medical care I chose this horrible. This heartless female should not be in the medical industry. She likes to see their patients suffer. She cost them another customer and from all the bad reviews they will not be in business very long. If you want caring Drs and nurses go to the one off of Hwy 22 on Heavens Drive. They are awesome! They are a wonderful location and everything is all shinny and new and no one laughed at me. They took me in the back and gave me everything I needed. I will see you again Urgent Care on Heavens Drive 70471

My dad did not receive good quality care from this place in my opinion. Encourage your loved ones…read moreto go somewhere else!

They took care of me very well . The doctor and all the nurses were beyond compassionate . I almost…read moredied from becoming violently ill from some mystery illness I was pointed towards this hospital by my VA representative. I recommend to anyone this hospital !!!

The Doctors are one thing but an ugly nurses personality and dispositon is another. You can't be…read moreugly to patients or their visitors, especially if you are the HEAD NURSE Tina, on the third floor. Good luck with her, that is all. 10/04/2025

Don't even waste your time. Waited an hour and a half and never got seen. Went in for possible pink…read moreeye and just needed eye drops. Can't forget to mention the place was empty. First and last time there.

Building reeks of chemical smell, which is probably their cleaning products, but if you have a…read moresensitivity to smells at all... it will start burning. Also, my daughter wanted me to go back with her and they refused, which tells me they do not put their patient's needs first

I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.

Mother was admitted with a broken hip. After about 2 days, i came to see her, foly bag was full,…read moreroom had linen on the floor, trash can was over flowing...the staff says "we are short",but several ppl just hanging around the desk playing with their phones. If i wouldnt have made a comment, no one would have cleaned up the linen or emptied the trash...of course they are trying to rush her out of the room because insurance only wants to pay for 3 nights. Healthcare in USA Is horrible!

I'm a former employee at the Slidell Campus. And who's name was slandered, by my manager Chris…read moreWolfe and was let go from the company over a huge misunderstanding. I worked for Ochsner Hospital for over 10 years. And was a great hard working Dedicated employee. I've saved the hospital hundreds of thousands of dollars over the years. I was even forced to get the covid 19 vaccine or be fired. and my wife was also forced to get the vaccine or lose our health inc. And after going through the whole pandemic Like a so-called hero. I was recently let go over a simple misunderstanding. After giving so much hard work and over a decade of great service to the Slidell Ochsner campus I feel so let down and betrayed by my manager and the administration dept. there. I'm very depressed now over all that has happened. I would like to appeal the issue that has taken place and wish the H.R. Dept. At the Slidell campus would really reconsider what they have done to me and my family over this matter. I would like my position There at the Slidell campus Reinstated A.S.A.P. Before any farther Damage Is Done to myself and my family's life.

Worst urgent care clinic for veterans and active duty members,…read more I went in with my tricare referral number and they did not want to see me b/c they said it had to be faxed when I have gone to this location for the past year and a half. And NOT once have I had to have my referral faxed over, it was automatically in the system and then everything would carry on as normal but that wasn't the case and they also violated HIPPA by having me speak about what I needed to be seen for in front of patients in the waiting area. The short chubby lady who is supposedly the head nurse was RUDE and DISRESPECTFUL to not only me but also my medical advisor and it was pretty clear that no help was going to be provided. I have never been treated so poorly before in a medical facility.

Unfortunately will not see Active Duty Military with a Tricare referral number. You would need to…read morego to your base to get additional paperwork. As a military recruiter, my base is in Georgia. Called Tricare back and was seen down the street 3 min away without an issue. Last thing a person hurting needs is to jump over a bunch of red tape bureaucracy. I will say the ladies at the counter were friendly but the rules are just unfortunate.

I had surgery at Ochsner Baptist in New Orleans in November 2022, Dr. Hugo Hilaire was my surgeon…read morefor a bilateral mastectomy and Diep flap. Dr. Hilaire and his staff was excellent. My surgery was successful and I'm looking and feeling great. I tested positive for BRCA 2 and decided to have to search for a surgeon and he was my 1st choice. I did my research on him and was very impressed. I would like to thank you for everything. Special shot out to his staff at his office, Very compassionate and informative. Six months later and my scars are wonderfully healed. Quencis Oliver

Two procedures preformed and the care was over the top professional and made me feel at ease. Small…read moreprivate parking. Both times it was a one day deal, I checked in and by early afternoon I was being picked up and whisked home. The staff was sooooo nice and I gelt safe and cared for every step of the way.