Things started out okay with Kyle. He seemed like a great guy and I was happy to have found him. Some of the early work he did for me went fine - two small bathroom floors and a fireplace facade. But then a master bathroom remodel project became a nightmare and he did not follow through to finish or fix his work. Details follow if you're interested...
After the near completion of a large bathroom remodel and paying most of the money owed, it was apparent I had serious problems. First, the mosaic tile shower pan he built looked very sloppy and did not drain water properly. I saw trouble when he was building the mortar bed and raised my concern that it may not drain water properly. But Kyle assured me he would have the issues sorted in the end. Instead he left me with something that had to be torn out, re-floated and re-tiled by someone else.
Second, there is a significant amount of grout haze left behind everywhere in the whole bathroom. Unfortunately it's epoxy grout, which he assured me he was experienced with and knew how to use properly. Well apparently he didn't.
In addition to these tile screw ups, he left some final steps of the remodel project completely unfinished. He just disappeared after collecting the majority of the payment for the job. My mistake was not holding back a larger amount. I received many messages at different times from Kyle saying he'll be back the next day or the next week to finish but he never showed or called to explain himself. I've since hired someone else to finish the work. And of course paid a lot of money to have the shower pan re-done correctly by someone else. Ultimately, after staying on his case, I did get Kyle to drop off new tiles to replace the ones that had to be torn out. But the significant labor cost for the re-do work was on me. And I'm still needing to sort out the grout haze problem which will add more cost.
You'd think I would have recourse through his contractor bond. But, turns out he's no longer licensed or bonded as he claims. At least not as of the writing of this review. However, he continues to give out his old contractor license number, which expired in 2013. These facts are according to the state's contractor website: https://www2.cslb.ca.gov/onlineservices/CheckLicenseII/LicenseDetail.aspx?LicNum=931207 read more