Last Thursday night, we discovered we had a bee hive in our backyard up in the tree. Nothing we could reach, nor anything we had any expertise in so we contacted Kyle's Bee Removal to have them come out. They said they could be out the next day (Friday 7/6) between 8-10a. We asked if we could reschedule until after 1pm due to having to change around my following day's work schedule. They said sure no problem. The next day while I'm still at work I get a notification at our front door camera at 12pm. Sure enough it was Kyle's Bee Removal. I had to have a conversation with this guy through our front door camera since he was an hour early. When I mentioned I thought we had scheduled at 1pm, he said "Oh it isn't 1pm right now?" He asked if he could go in our backyard to check it out. I said yes. He came back and said that the beehive was too high and he didn't have a ladder that could reach, but would have to have his coworker come out on Monday who had a 40 foot ladder. I asked if there was any way they could still come that day (seeing as it was still early in the day) and he said he would call and check, but the guy with the ladder didn't work weekends. So he called his boss and the guy with the ladder and confirmed that they wouldn't be able to make it out until Monday. Understandable. This guy's name is Brandt (sp?) and he is nice but kind of odd he can't figure out the time.
Fast forward to today, my husband was off work today and called Kyle's Bee Removal at about 8:20a this morning to get an ETA of when they'd be here today and provide some context of the situation. Jerry, the owner stated that he knew of the situation and that they'd be at our house before noon. Well, noon came and went and Kyle's Bee Removal was nowhere to be found or heard from. My husband had to call them at 1 and Jerry said that someone had already been at our house or should've been. My husband assured them that no one had been there as he'd been waiting at home all day for them to show up. Then Brandt called my husband saying that he was "told to call him and that he had scheduled the guy with the 40 ft ladder to come out today, I reminded my boss this morning let me call him and call you back."
Jerry called my husband back and said sorry, they're all booked up today and they have someone that could come out tomorrow.
I called Jerry myself and told him how disappointed we were in his lack of follow through and his inability to schedule properly. He went on and on about how he only has 2 guys who have 40ft ladders and how he only found out about our call 10 minutes prior (what?! We talked to you on Friday AND this morning!) I said you don't know what's happening in your own company? He said well he dispatched a lot of his guys to Chandler and the guy with the 40ft ladder was already booked for today. Additionally, he went on about how he had a guy fly out of town for his grandmother's passing over the weekend. Which I'm sorry if that's the case, but I'm not too sure what that has to do with his team being a no-show today even though he told us they'd be here by noon and we had to do all of the follow up on our own. Infuriating. He basically just gave a ton of excuses as to why they weren't showing up today. He apologized but really did nothing other than offer to come tomorrow (Tuesday) between 8-10. I said given your track record I don't trust that you will actually show up. He overpromises and undelivered. We chose this guy because he had 5 star ratings, however I'd give him -1 stars if I could.
God forbid this be an emergency or one of us be allergic to bees, because they would've dropped the ball on that as well. read more