Everything!!!! Been going here ever since they opened, many years ago. The General Manager (Marvin) is the heartbeat of the business and is Customer Service Oriented. Best Value and you can trust them!!!! read more

Fast, efficient, professional, clean, courteous. Everything you want in an oil change + establishment.

IF YOU ARE COMING HERE, THEN YOU ARE GETTING SOLD THINGS YOU DONT NEED AND PAYING TOO MUCH! BEWARE of this trick... Last visit was for a state inspection where they put on wipers and charged for them, without even asking. We were not having any issues with our wipers. My neighbors had the same scam played there on them. On today's visit we brought in our own oil and filter for an oil change. BEWARE of the UPSELL! "Your engine and cabin filters need to be replaced." "Oh really, I just replaced them." "No thank you." Technicians get paid on the amount of money they bring in, so when they do this they are just trying to increase your repair order amount so they make more money. So at checkout they ring up $70 for an oil change where we brought in 10 quarts of oil and an original BMW filter... really? "That can't be right." "No sir that is the correct price." "But Christain Brothers just down the street does it for $34.95 and Kwik Kar in The Colony charges $35.95." "Your prices are TWICE AS EXPENSIVE as Christian Brothers and the other local Kwik Kar?" "Yep, looks like it." Enough of the games, we are not arguing, we are just not coming back. OH, and then to top it off, we had to come back and ask for our extra oil. So you decide if you will allow these thieves to put their hands in your wallet. read more

They do great work honestly guys I would always take my truck or care here. I had a leak they found it and have a great diagnosis

0/10 do not recommend. They will recommend services that your car does not need. They recommended over $1,500 in repairs that were not needed. Took for a second opinion to another shop. Out the door for $350. Will never go back. read more

Updating my review after an awkward encounter with the shop manager at Kwik Kar Willow Bend. I had the lifters in my Jeep motor replaced, which ended up costing me over a grand. I'm not complaining about the bill but rather the way the shop manager responded to me when I asked if he could talk me through the work that was done. He got defensive when I wanted to understand the work that went into the repair. I think it's more than fair to have someone talk me through the bill when I've come to this shop on numerous occasions for a variety of expensive work. read more

Kwik Kar Willow Bend - Auto Repair Near Me - Plano, Texas

I needed an oil change and routine maintenance on my CX-5. The attendants and cashier were efficient, fair, and friendly, Two added bonuses are they are located close to my house and they are open on Sundays. I work at a hospital in Dallas Monday-Friday. Often times, I come home very late. This Kwik Kar is reasonable and dependable. read more

I've been bringing my vehicles here for over 20 years because the customer service was outstanding. I've noticed it's gone down in recent years but today I've decided I won't be returning. It felt like I was an inconvenience bringing my car in for oil change today and some other things too but won't write. Really surprised because the owner was there today but he didn't seem to interested either. Customer service is something that has bottomed out in many businesses today and it's a sign of the times. Still, I don't have to like it and take my vehicle somewhere else to get oil changes and other basic maintenance. It's a sad situation. I used to brag about this place and recommend to others but not anymore. Merry Christmas to customers....I don't think so. read more

I had to get a compressor fixed for a company van. I told him our schedule because we are remote workers and he made sure everything was to accommodate our schedule! I also noticed this location had a lot of customers that always come back for routine maintenance for their vehicles! The manager Marvin makes relationships with his customers! The lady at the front desk was friendly as well and made sure customers were taken care of as quick as possible! I highly suggest getting your service needs done here! read more

Today I got my car inspected here. 3rd year to go here. Nice people, fast service & very clean/comfortable waiting area!! A Sonic is next door too. Appreciate their continued great service. :) read more

Kwik Kar Willow Bend - Waiting room with very comfortable arm chairs! - Auto Repair Near Me - Plano, Texas

If you want to wait 4 hours while the workers lallygag then this is the place for you. They will uncharge and "fix" things that are brand new read more

Highly disappointed with my experience. I went in for a synthetic oil change and was charged $87.00!!! An oil change should never and has never been this expensive. On top of that, the mechanic came inside to upcharge me to encourage me to purchase new windshield wipers, Air filters, and a car battery which were replaced less than 6 months ago. I would not trust this business again, I feel as though i was cheated out of money for a simple routine car service. read more

Always responsive and helpful. Check for coupons on their website to save on oil changes and service.

Extremely clean and very professional. Had noticed my car was driving a little offside on the way to work. Got to work at 7:25am however work does not start until 8am. I looked up car services on the YELP app and this location popped up. Hours for this location open at 7:30, so I gave them a call. Marvin answered the phone quickly, I explained what was going on and he said to me, just drive over here and we will take you to work. With this location being 1 mile from my job, I was back at 7:45 with enough time to start my day. Jareth was very professional, he is the one that dropped me off and picked me up. Service was completed super fast and I will for sure be returning. I highly recommend this place for all of your car service needs. read more

Got an oil change. Sleazy methods to upcharge customers charged extra $5 for the oil filter. Previous visit with the same car there was no "special size" charge. Then, there is the $3 charge for shop supplies. They couldn't tell me what specific supplies were used other than disposables. Maybe an employee used too much toilet paper. This place must be owned by Ticketmaster read more

I had an experience a number of years ago when the6 said I needed brakes but after consulting a reputable shop we did not. I had a minor issue on 9/3/22 and thought I would have them fix it. They did but performed extra services I did not request for the tune of over 300.00. This place is not to be trusted they will do anything they can to pad the bill and i should have known better. Fool me once shame on you, fool me again shame on me. if you go here be careful, they are not to be trusted and I will never go there again and neither should you. read more

The staff is super helpful and Marvin always make sure that I'm taken care of... Thanks to a car repair place I can trust as a female

Go elsewhere... Use to be a great spot for service. Royally messed up my truck after a basic oil change. My siblings and parents have also been using the same location for basics but have had issues with this location recently. read more

These guys are great - I went in for an oil change and while they seemed pretty busy, they got me in and out in 20 minutes! They also cleaned my damn windows?! Haha I've never had that with an oil change!! Really amazing customer service and friendly, efficient staff - they're also super knowledgeable and don't try to take your wallet on a spending spree with you need to do this and that and all that jazz. I'll always come here for my oil changes and inspections! read more

This place has the best service with qualified technicians and mechanics. It's run well and they offer fair prices. Call them and discuss what you need and can afford . They'll advise you , help you, or refer you. read more

Quick service! Friendly people! Got an inspection and was in and out in no time! I went during a Monday morning!

Always fast and professional service when completing my annual auto inspection. They always have fresh coffee, cookies and bottled water in their clean waiting room. Been coming here for years. read more

Kwik Kar Willow Bend - Auto Repair Near Me - Plano, Texas

Took my car in for an oil change and air filter. They broke my oil filter cap and then blamed it on the last place that did my oil even tho I never had issues from it. Then proceeded to keep my car for 4 hours until a new cap arrived. Then charged me for the oil filter cap they broke. Worst customer service I've ever dealt with and now my car has a loud idle that I need to get looked at. Steer clear of this establishment read more

This place is just money hungry. I've seen the manager Marvin rip off so many people including me. Never had to take a car back due to a previous repair but the staff is unfriendly and doesn't empathize with their customers. read more

Update - I am pleased to report Kwik Kar Willow Bend acknowledged installation errors and stood behind their service. Kevin contacted me, apologized for the poor quality of work and adjusted my invoice. I believe he is committed to customer service and will improve the QA process. I probably won't use them again, but it's nice to know they do value customers. Initial review 8/12/2019 - I've had good service in the past, so when my son's Acura broke down on Saturday night, had it towed to the shop. Ryan promptly called Sunday morning with a diagnosis and estimate. It was ready that afternoon with a new alternator and battery. Unfortunately, the quality of service is now terrible. The battery was installed without a terminal protector and the bracket was on backwards. I cleaned the battery myself, added corrosion preventative and corrected the bracket. I am marking Kwik Kar Willow Bend off my trusted service list, and suggest you do the same. read more

I've had such great experiences with Kwik Kar and now we only take our cars here for almost anything. They always call before doing any major work and I feel like they are very honest. read more

Been going here for years for oil changes and car inspections. Never really had an issue. But whoever they've got working the counter now...needs to go. Brunette girl that works Mondays and Tuesdays. Probably one of the rudest most unfriendly workers I have ever met anywhere, and that's coming from someone that works in customer service. Not only was she rude to me, but i watched the way she spoke to other customers, as well as her own coworkers. No one forced you to take this job - if you're that miserable, work somewhere else! Besides her, service here is great and fairly priced. read more

I had a general oil change here recently. It done on time and had a really service. Pricing is reasonable. I will go back here again.

This morning, I had what was probably the best car-repair experience of my life. I woke up to a completely dead car -- I assumed it was the battery, but I wasn't sure. My wife recommended Marvin at Kwik Kar -- he's done many repairs for her, but my car's been under warranty, so I haven't had repairs done anywhere but the dealer. So I called Marvin, asked him if I could bring my car in tomorrow morning, assuming I could successfully jump it. Instead he said he'd send someone to my house to start it, and then he'd install a new battery for me right away. And that's exactly what happened. One of his employees came by, jumped the car, and then followed me up the street to Kwik Kar in case the car died on the way. When I got there, I asked Marvin if I could get a lift home as well -- he said it was not necessary, because he'd have a new battery installed and tested in a few minutes. And that's exactly what happened. I doubt I was at Kwik Kar more that 10 minutes. The battery was reasonably priced -- and the installation fee was only $5! (BTW: From what I understand, Kwik Kar franchises are individually owned, and I've heard that there are other locations with less than stellar reputations. My recommendation applies to this location only.) read more

Poor customer service, would not give me undivided attention while checking in for an alignment appointment. One word responses, walked off in the middle of a "halfway conversation" i felt they did not wamt to be bothered... will not return. Wasted time. read more

This is my favorite Oil Change place. After trying several "highly rated" oil change locations, this place does it all, and has a team that will pay attention to the details of your car. Great customer service, and they will never lie to you. Other places try to scam you by telling you what "you need" but these guys are honest. You've got me as a customer for life! read more

First time using this location. Marvin the Mgr. was extremely professional and courteous. While I hate having car work done in general, I thought their prices were a wee bit high - yet, they were in line with the rest of the metroplex. That, and they did a great job and if I do not have to take it back - that's a win-win. read more

Kwik Kar at THIS PLANO LOCATION is THE BEST! It's well worth car drivers time + budget to make the trip to have your car serviced here. Even though I've been coming to Kwik Kar every year for many years to service ALL my autos, it's this PLANO location that I changed to because of the EXCELLENT CUSTOMER SERVICE I CONSISTENTLY RECEIVE FROM SERVICE STAFF + MARVIN the MGR without fail!! Make sure you ask for Mercedes(yes that's her real name) + Jareth (your Super-Efficient GO2 GUY) to ensure you always get all your needs met. Another Plus +++++ Super Quick Service & Super Honest Repair Quotes :)) ***** 5 STAR STRESS-FREE SERVICE for Your Car + YOU. - CHERAMI FISHER (March 2018) read more

I love this place!! Just like everyone else I always come in on a Saturday morning when it is time for me to get an oil change. It is usually busy but they get you in and out quickly. They are very professional and I never feel like they are trying to get me to pay for something I don't need. The lobby is clean, they have a TV, plenty of seats and they even have cookies while you wait. With the oil change they will vacuum out your car, clean your windows and put air in your tires all for a reasonable price. I highly recommend the place; you will love the service you get. read more

Kwik Kar Willow Bend - Lobby - Auto Repair Near Me - Plano, Texas

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This is a fathers biggest fear coming true. My daughter went to have her oil changed on 6.20.23. She knows little to nothing about her car besides getting the oil changed regularly and air in the tires. As she waited, she was told her transmission fluid was low, she called my wife and was told to have it all fixed. I guess this lit up the techs eyes because he went crazy thinking he had an easy target. When my daughter told me the total was $450 I had to say what did you get done. She tells me they needed to add brake fluid and coolant. She tells me that was all they told her. I look at the bill and see they flushed the brake lines, flushed the radiator, changed the air filter, and changed the cabin filter...and yes, did the $45 oil change that she went in for, nothing about transmission though. This is the classic taking advantage of a young girl to get all the sale that you could. I have taken my cars to this location for over 4 years, but it will not happen again and I will be telling this story whenever and wherever I can. read more

1st get your facts straight it was not near 15k miles. You are trying to deflect now with wild accusations. Second you can not come to any admittance that your human error played a part in this. You are totally unacceptable as a business. read more

Over charged , they do old change with synthetic without asking and my car is 20 years old, I only needed regular oil.

They did a great job on my Truck, however, it took much longer than they said it would. I'd give them a 5 star review if it wasn't delayed. Regardless, I will continue to give them business and they are reliable. read more

Was a fast, efficient, and honest experience. Listening to the mechanic explain what needed to be done and what would need to be done in the future seemed honest and sincere. Will come back for future services. read more

Thank you Noah for assessing my tire and switching it out for me! You made my "my moment of crisis" a little easier this Sunday! I appreciate you all read more